Sean Ross

*** ***** *****, **** **** Beach, Florida 33411

Email: ac3dav@r.postjobfree.com

Phone: 561-***-****

Summary:

I am an energetic, innovative, and dynamic team player with a proven track record in managing commercial recovery operations in a fast paced environment. My security and executive protection experience, combined with my work as a repossession agent, has prepared me to work in any challenging security environment.

Experience:

Tactical Security Consultants Inc. (December 2013 – Present) Security Specialist

Provide armed protection for corporate clients and their families

Dignitary / VIP protection

Provide escort security to at-risk individuals while travelling

Conduct threat assessments in advance of security operations

Hold absolute confidentiality in all business matters

A seasoned traveler, ready on short notice

Aggressive Recovery/ RD Recovery Solutions (February 2013- June 2015) Repossession Agent

Exemplary history in investigation, collection, reclaiming and returning unpaid property to the owner.

Able to operate effectively in a high-volume, service driven transport operation.

Possess a good understanding of all relevant legal compliance and fleet controls.

Maintained exceptional record keeping for clients and employers for all activities and expenses.

Investigated all leads by checking address and contacts.

Minimized risk through proper operation of equipment and reduced liability by obeying all pertinent laws and company policies.

Provided timely and accurate condition reports for repossessed collateral.

Excellent customer service and negotiation skills both written and verbal. Priority Towing- ( July 2005- February 2015) Roadside Assistance, Dispatcher, Transport

Prioritized calls based on various criteria (safety, weather, traffic, etc) and ensure police and other emergency calls are handled within established time frames.

Answering multiple phone lines and communicate directly with customers.

Utilize online mapping sites for roadside assistance locating and tow assistance mapping.

Responded to all emergency calls and performing necessary roadside assistance tasks.

Assisted with maintenance of all tow trucks on a regular basis.

Performed all towing and transport duties assigned by dispatcher and management.

Developed an exceptional ability to communicate effectively. Wayne Akers Ford ( January 2003- November 2005) Car & Motorcycle Sales/ Service Manager

Developed great sales and negotiation skills. Determined to close deals and increase sales.

Independently set personal goals and deadlines to reach sales targets.

Kept up to date on changes in pricing, leasing programs, different incentives, campaigns.

Developing and maintaining relationships with new as well as existing customers, responding to inquires, suggesting trade-in’s, greeting walk-in’s, negotiating prices.

Completing sales purchase contracts, closing sales by overcoming objections, explaining provisions and financing upon delivery.

Trained sales team members on how to meet and greet the customer, how to better qualify them and find out what they’re needs are, and make them feel welcome, while providing excellent customer service.

Licenses and Certifications

Israeli Tactical Self Defense Certified

Recovery Agent license

Security D & G licensed

ASP Baton Certified

O.C. Spray Certified

ASP Tactical Handcuff Certified

Concealed weapons permit

REFERENCES AVAILABLE UPON REQUEST

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