Mark Richman

Ormond Beach, FL

954-***-****

ac3d9e@r.postjobfree.com

EXPERIENCE/SKILLSETS:

Server/Network Refresh Including Hardware/Software Upgrades and Network Infrastructure Installation.

Punch Down Panels, Drops, Terminations and All

Network Wiring.

Site Survey, POS/Kiosk Repair, Replacement, Refresh. OS Data Migration and Imaging.

Installation/Setup/Troubleshooting/Repair/Replacement of all Network/Hardware/OS/Software and related

Issues.

Access Point Installation

Access Point Replacement

Deployment Preparation Desktop/Laptop

Desktop/Laptop Support

Disk Storage

DSL Installation

Flat Panel TV Install

Virus/Malware Removal.

Digital Signage

Low Voltage Cabling

Network Router/Switch

AV Cable Management

AV Install

Telecom

Cable Termination

Cable testing and punch down

cat.5 cabling

Cat5e Cabling

Cat5e Jack repair

Cat6 cabling

cisco router

Cisco switch

Cisco Wireless

Data Backup (PC Re-Image)

Data Migration (PC Replacement)

Fortinet Security Appliance

Gateway

General Knowledge of Electronics.

CLIENT ENGAGEMENTS:

AMC Theaters

Ann Taylor LOFT

Apple Store

Applebees

Arbys

Apple Retail Stores

ATT kiosk

Avis Rent a Car

Barneys

Bed Bath and Beyond

Brooks Brothers

Budget Rent a Car

Burlington Coat Factory

Camille La Vie

Dennys

Dollar Tree

Duffys

FMC (Fresenius Medical

Care)

Jimmy Johns

Laquinta Inn and Suites

Lifetime Fitness

Limited

Little Caesars

LongHorn Steakhouse

Macaroni Grill

Maxim Health

McDonalds

Millers Ale House

Office Depot

Office Max

Olive Garden

Orange Theory Fitness

Panera Bread

Pei Wei

Petco

Pet Supermarket

Pet Supplies Plus

PF Changs

Pottery Barn

Pollo Tropical

Pottery Barn Kids

Public Storage

Rent a Center

Rue21

Seasons 52

Sephora

Sketchers

Sports Authority

Staples

Taco Bell

TGI Fridays

The Container Store

TJ Maxx

Total Wine and More

True Religion

USACE

Wendys

Williams Sonoma

Wyndham Properties

Yard House

EDUCATION:

University of Florida

BA: Business Administration

WORK EXPERIENCE:

2013-Current

Comp Authority

Low Voltage IT Network Field Specialist

• All client engagement referenced above.

2011-2013

Support Space

Geek Squad Nationwide Remote Technical Support

• Providing one to one customer support to assist with technical and PC issues.

• 100% 5 Star Satisfaction Rating.

• Responsible for remote technical support to include; 1. Virus and Malware Removal

2. Complete Computer Tune-up

3. LAN/WIFI Printer install and troubleshooting

4. Software Installation/Setup and Troubleshooting 5. Security Software Setup and Management

2007-2010

ATM Global Systems

Webmaster/Customer Service and Support

Dedicated to promoting client products and services.

• Responsible for Internet marketing and sales to include; 1. Research and develop marketing ideas and strategies for social network performance.

2. Build, update and maintain social network websites. 3. Customer/Client support through both email and direct contact. 4. Propose idea's and client presentations based on needs assessment. 2001-2006

Web Gems Hosting

Webmaster/Technical Support

Internet/Hosting Company

• Provide customer service and technical support; email, phone and direct contact.

• Track a fluctuating server inventory.

• Service new machines and prepare for new client usage.

• Responsible for maintaining customer server Operating systems and security updates.

• Build new computer systems.

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