Break Fix, Field Technician, Network Technician
Resume:
Mark Richman
Ormond Beach, FL
***********@*******.***
EXPERIENCE/SKILLSETS:
Server/Network Refresh Including Hardware/Software Upgrades and Network Infrastructure Installation.
Punch Down Panels, Drops, Terminations and All
Network Wiring.
Site Survey, POS/Kiosk Repair, Replacement, Refresh. OS Data Migration and Imaging.
Installation/Setup/Troubleshooting/Repair/Replacement of all Network/Hardware/OS/Software and related
Issues.
Access Point Installation
Access Point Replacement
Deployment Preparation Desktop/Laptop
Desktop/Laptop Support
Disk Storage
DSL Installation
Flat Panel TV Install
Virus/Malware Removal.
Digital Signage
Low Voltage Cabling
Network Router/Switch
AV Cable Management
AV Install
Telecom
Cable Termination
Cable testing and punch down
cat.5 cabling
Cat5e Cabling
Cat5e Jack repair
Cat6 cabling
cisco router
Cisco switch
Cisco Wireless
Data Backup (PC Re-Image)
Data Migration (PC Replacement)
Fortinet Security Appliance
Gateway
General Knowledge of Electronics.
CLIENT ENGAGEMENTS:
AMC Theaters
Ann Taylor LOFT
Apple Store
Applebees
Arbys
Apple Retail Stores
ATT kiosk
Avis Rent a Car
Barneys
Bed Bath and Beyond
Brooks Brothers
Budget Rent a Car
Burlington Coat Factory
Camille La Vie
Dennys
Dollar Tree
Duffys
FMC (Fresenius Medical
Care)
Jimmy Johns
Laquinta Inn and Suites
Lifetime Fitness
Limited
Little Caesars
LongHorn Steakhouse
Macaroni Grill
Maxim Health
McDonalds
Millers Ale House
Office Depot
Office Max
Olive Garden
Orange Theory Fitness
Panera Bread
Pei Wei
Petco
Pet Supermarket
Pet Supplies Plus
PF Changs
Pottery Barn
Pollo Tropical
Pottery Barn Kids
Public Storage
Rent a Center
Rue21
Seasons 52
Sephora
Sketchers
Sports Authority
Staples
Taco Bell
TGI Fridays
The Container Store
TJ Maxx
Total Wine and More
True Religion
USACE
Wendys
Williams Sonoma
Wyndham Properties
Yard House
EDUCATION:
University of Florida
BA: Business Administration
WORK EXPERIENCE:
2013-Current
Comp Authority
Low Voltage IT Network Field Specialist
• All client engagement referenced above.
2011-2013
Support Space
Geek Squad Nationwide Remote Technical Support
• Providing one to one customer support to assist with technical and PC issues.
• 100% 5 Star Satisfaction Rating.
• Responsible for remote technical support to include; 1. Virus and Malware Removal
2. Complete Computer Tune-up
3. LAN/WIFI Printer install and troubleshooting
4. Software Installation/Setup and Troubleshooting 5. Security Software Setup and Management
2007-2010
ATM Global Systems
Webmaster/Customer Service and Support
Dedicated to promoting client products and services.
• Responsible for Internet marketing and sales to include; 1. Research and develop marketing ideas and strategies for social network performance.
2. Build, update and maintain social network websites. 3. Customer/Client support through both email and direct contact. 4. Propose idea's and client presentations based on needs assessment. 2001-2006
Web Gems Hosting
Webmaster/Technical Support
Internet/Hosting Company
• Provide customer service and technical support; email, phone and direct contact.
• Track a fluctuating server inventory.
• Service new machines and prepare for new client usage.
• Responsible for maintaining customer server Operating systems and security updates.
• Build new computer systems.
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