Lynnette H yde C: ( 586-*-**-****

Troy, M i ac3d57@r.postjobfree.com

Professional P rofile

Dedicated a nd f ocused A dministrative A ssistant a nd a ccomplished I T S upport T echnician w ith a r apidly increasing r ange o f i ndustry e xperience l ooking t o b ring s trong i nstincts a nd a p roven r ecord o f p rocedural compliance, p rocess m anagement a nd s trong o perational s kills t o a g rowing c ompany. A nswers a h igh v olume of i ncoming c alls w hile h andling i n-person i nquiries f rom c lients a nd c olleagues. F riendly w ith c an-do a ttitude and w illingness t o h elp a t a ll t imes.

Experience

D URA A UTOMOTIVE S YSTEMS N ovember 2 016 t o P resent

H uman R esources A dministrative A ssistant a nd R eceptionist N ovember 2 016 t o P resent

● Gather, e nters, a nd u pdate d ata t o m aintain d epartmental r ecords a nd d atabases, e stablish a nd maintains f iles f or t hese r ecords. E -Verify, B CBS r eports, C OBRA R eports, E mployee D ata R eports.

● Coordinates a nd o versees t he d ay-to-day m anagement o f p urchasing s upplies f or s everal d epartments. EPIC a nd M LS u tilized.

● Provide c onfidential s ecretarial a nd a dministrative s upport f or t he H R d epartment t hat i ncludes t ravel arrangements, s creening a nd h andling t elephone c ommunications, g reeting a nd d irecting v isitors, a nd dealing w ith a dministrative i ssues a nd i nquiries a s a ppropriate.

● Assisting w ith e mployee w elfare e vents.

● Maintain v isitor b adges a nd d istribution. D istribute m ail a nd a ssist w ith l arge m ailings

● Put t ogether N ew H ire p ackets a nd m aintain m aterial w ithin p ackets, c opying, f iling, d ata e ntry, w ord processing, a nd p reparation o f e xcel s preadsheet, p owerpoint p resentations, o rg c harts r eports a nd word d ocuments.

● Enroll e mployees i n B CBS/Dental/VSP, B CS T ravel, t raining w ebsite. CAMPBELL E WALD A pril 1 988 t o M ay 2 016

S enior I T S upport O perations T echnician S ept 1 999 t o M ay 2 016

● directory a nd u tilized C entrify t o l ink t he d irectory a nd s erver. R emove a ccess w hen r equested o r u pon termination.

● Fontagent P ro u ser s etup i n A D a nd s ync i n F AP s erver, u pon a pproval r equest. M aintained u sers w ithin the a mount o f l icenses p rocured. R emove a ccess u pon r equest b y a pprover o r t ermination.

● AS/400/iseries, R obot p roducts, L awson, A dministrate: 7 50+ e mployees w ith A ctive D irectory/LDAP, s et up a ccess i n A ctive D irectory t o s ervers a nd g roups n eeded i ncluding M S L ync-messaging. I nternal management t ool “ Magic” u tilized f or A ctive D irectory u ser, c omputer, g roup s et u p, m odification a nd maintenance. T his i ncluded o nboarding a nd o ffboarding d uties.

● Utilized R emedy t icketing s ystem t o r esolve/log i ssues.

● User s upport w ith a ccess a nd s ecurity i ssues, p assword r esets.

● Provide q uality c ustomer s ervice t o a ll c lients i n a t imely a nd p rofessional m anner v ia phone, d esk-side a nd e -mail

● Assist w ith Q uarterly S OX e vidence r eporting a nd m aintain S OX c ompliance f or o ur I T

I nfrastructure. U tilized J avelina A D R eporter 3 rd p arty s oftware f or A ctive D irectory r eporting, t o

r outinely a udit A D a ccess, u sers, c omputers a nd g roups.

● Backups: R esponsible f or a dministration a nd d aily o peration, t roubleshooting a nd b ackups o f a ll s ervers including A S/400, W indows, O SX S ervers a nd m onitored V MWare b ackups. U tilizing N etworker a nd Help S ystems R obot p roducts.

● Barcode c reation f or t ape m edia c reated u sing B ottomline C reate F orm s oftware. D aily a dmin o f t ape media, l og o f 6 000 p ieces o f m edia i nto R ECALL a n o ffsite f acility a nd r ecord o nsite

v ia a n i series p rogram.

● XINET(creative a ssets) s et u p/modify a ccess w hen r equested b y q ualified a pprover o n a s ecure i ng u ser accounts a nd m odifying t hem w hen n ew a ccess i s r equested b y a pprover. R emove a ccount/access u pon termination. I nvolved w ith u pgrades t o s ervers a nd s oftware.

● Avaya I P P hone S ystem, M icrosoft U nified M essaging; s et u p u sers w ith b oth p roducts u pon h ire, c hange when u ser h as n ame c hange o r d elete w hen t erminated.

● CoreMedia/Harris: c reate a ccount u pon a pproved r equest r eceipt. M aintain a ccounts f or n ame c hange and o r j ob/access c hange. R emove a ccount u pon t ermination. B OX, X INET,

● Supply o rdering f or t he I T d ept, i ncluding r eceiving q uotes, n egotiating a nd i nvoicing v endors.

● Resolved d aily p rinter i ssues, w orked w ith s ervice t echnician f or m ore c omplex i ssues.

● Collaborated i n t he m igration o f E xchange 2 003 e nvironment t o E xchange 2 010, d aily

e mail m aintenance t asks.

● Developed a nd m aintained t raining m aterials a nd p rocedures. F iling, p ulling f iles a nd q ueries u pon request.

● Provided a fter h ours s upport f or a pplications a nd p roject e fforts w hen n eeded.

M edia C oordinator J un 1 995 t o M ay 1 999

● Process M edia b uys, b y i nputting i nto t he M edialine s ystem.

● Daily M onitoring o f b illing a nd s pots r un f or c ommercials o n T V a nd R adio a nd a lso O utdoor s pots

(billboards F iling a nd w orking w ith a ccounting d epartment o n a ny b illing q uestions.

● Maintained c ompliance w ith c ompany a nd l egal r equirements.

P ayroll S upervisor A pril 1 988 t o M ay 1 995

● Accurately p rocessed d ata, v alidation a nd t ransmission f or w eekly, s emi-monthly p ayrolls.

● Managed p ayroll a nd t ime a nd a ttendance s ystems f or 7 50-1200 e mployees.

● Onboarded n ew e mployees i n t he t ime r eporting a nd p ayroll s ystems. O ffboarded e mployees a t t ime o f termination

● Processed r e h ires, t ransfers, t erminations, g arnishments, a nd w ithholdings.

● Monitored v acation a ccrual.

● Processed u nemployment c laims, w ork v erifications, a nd C obra p ayments. Summary

● Active D irectory A dministration, U ser A ccess m anagement, U ser s upport.

● Work i n a t eam a tmosphere: w orking w ith e nd u sers, d evelopers, a nd s ystem a dmins

● Avaya P hone a nd M S U nified M essaging S ystems.

● Clear o ral a nd w ritten C ommunication.

● AS/400/iseries, L AWSON, M edialine, C oreMedia A dministration. U pdates a nd p tf’s

● Self S tarter, a ble t o t ake a p roject o n a nd s ee i t t hrough i t’s c ompletion.

● Proficient w ith M icrosoft O ffice p roducts.

● 4 y ears o f E lection p oll w orker e xperience, o ne y ear a s a S upervisor i n T roy, M i. Education

Warren H igh S chool W arren, M I

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