Microsoft Office Customer Service

YUELIN WEN 905-***-****

*** ******* **,

Winnipeg MB, R3T 6B2 ac3d0c@r.postjobfree.com

Fluent speaking in English and Mandarin

PROFESSIONAL PROFILE

• Expert troubleshooter

• Reliable, honest and punctual

• Open to professional development

• Friendly, helpful and coachable

• Adaptable and learns quickly

• Takes initiative and works well both

independently or in a team

• Able to manage time efficiently

• Available to begin work immediately

• Excellent hands-on skills

SUMMARY OF SKILLS

• Identify problem areas and implement solutions

• Read and interpret engineering drawings

• Review wiring diagrams for accuracy and problem resolution

• Program logic processes controls (VHDL, PLC)

• Solder on the circuit boards and electronics

• Build the AC/DC motor, power system

• Set up commercial/communication cable, etc.

• Electrical Power Systems

• VHDL system

• AutoCAD

• PLC industrial systems (RSLogix

500)

• Thermocouple wiring

• Canadian Electrical Code Book

• Microsoft Office (Word, Excel, PPT)

• Surface Mount Technology

• (Electronic Fabrication)

• AC/DC Motor, Transformer

• Trained in wiring and programming

for PLC Control Panels

EDUCATION

Electrical Engineering Technician, Niagara College Canada 2015 – 2017

Gained 2 years of practical hands on experiences in my college’s lab totaling in 240 hours.

EMPLOYMENT HISTORY

Electrical Engineering Technician (Full-time), Richard Sumner Technology Inc, Etobicoke 2017 Augest – 2017 December

• Winding transformer leads with the manufactured machine.

• Soldering wires on the electronics and transformers, doing the electric test, and trouble shooting.

• Work quickly and efficiently in a factory environment, and work with a team.

• Ensured that safety codes were always enforced.

Customer Service Representative (Full-time, contract), 24-7 InTouch Winnipeg, MB 2017 November

• Attracts potential customers by answering product and service questions.

• Suggestion information about the other products and services

• Opens customer accounts by recording account information

• Maintains customer records by updating account information

• Resolves product or services problems by clarifying the customer’s complaint; degerming the cause of the problem,’ selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Contact this candidate