FLOYA DENISE CRAWFORD

**** ****** ******, *******-*****, NC 27105

336-***-**** (cell), 336-***-**** ac3d00@r.postjobfree.com

Job goals: To use my office skills to obtain a stable job in the corporate and/or healthcare environment. Striving to enhance my administrative assistant. office and healthcare skills to give better customer service.

SKILLS:

ROI/Medical Document Image Specialist

HIPAA Certified

MSWord, Excel, PowerPoint, Access

Data Entry (Alpha/Numeric- 10,450 keystrokes per hour)

Administrative Assistant

SAP inventory – pricing

Customer Service Rep/Call Center/Inbound-Outbound Calls

Pharmacy Technician - (Certification #: 5601-0701-0145-118

Lockbox

AR/AP coding

10-key, by sight and touch

Typing: 60wpm

Medical Terminology (Completed Course)

ICD-9 & Medical Coding (Completed Course)

EDUCATION:

PTCB (Pharmacy Technician Certification Examination 05/2011

Certification #: 5601-0701-0145-118

The Living Arts Institute – Medical Assisting Program 2009 – 2010

Forsyth Technical College – Associates of Information Systems - 1996 – 2004

PROFESSIONAL EXPERIENCE:

Apex Systems/Rubbermaid

Customer Service/Data Entry Rep

11/2016 – 03/2017

Receiving inbound calls from clients to give, add or enter tool orders.

Updating shipping information.

Responding to emails about tool orders.

Mailing and setting up FedEx and UPS packages for shipment to be returned.

InsightGlobal/Wells Fargo

Data Entry Specialist-ACH Reject Repair

12/2015 – 03/2016

Entering, verifying and routing credits to the correct bank accounts.

Running letters to be mailed out to clients for changes in their account balances.

AonHewitt

Customer Service Rep

10/2013 - 12/2015

Accepting inbound/outbound calls to clients about FSA’s, HSA’s/reimbursement processes

Verifying personal information with HIPPA rules and giving status of claim reimbursements.

Transferring calls to correct departments to obtain various pieces of information.

Maintaining an 90% adherence between calls on a monthly basis.

Counseling clients on requesting reimbursement for medical expenses.

Maintaining creditials and updates with HIPPA and company issues.

Randstad Staffing /JPMorgan & Chase (Seasonal)

Data Entry Clerk

01/2010 – 10/2013

Verifying and updating tax client social security information

Prepping tax payments to be scanned into a computer system for clarification

Opening mail to be updated and verified for tax season

Working in the lockbox area when needed.

IOD, INC.

Data Entry – Release of Medical Information Clerk

06/2010 – 06/2012

Prep medical files to be archived

Pulled medical information from client’s file to be copied or scanned into computer system.

Completed files, logged into Exel spreadsheet.

Filed as needed.

Debbie’ Staffing 08/2011 – 12/2011

Call Center/Data Entry Clerk

Answering inbound survey calls and documenting the client’s responses.

Using data entry skills to clean and correct scanned documents from

surveys that where sent in to the company.

Carolina Narrow Fabrics 04/2008 – 12/2008

Customer Service Representative

Quoting price, shipping dates and availability of products.

Updating files with BOL copies.

Learning to use File Maker Pro for warehouse activity.

HanesBrands, Inc./TRC Staffing Services 07/2007 -03/2009

Call Center/Data Entry Clerk

Call Center experience with taking orders over the phone and via emails.

Helping customers with sizing, price and color choices.

Data Entry/SAP database to keep track of inventory invoices.

Filing, copying and managing paperwork for sales reps.

Clerical, Administrative Assistant, Pricing Specialist/Material Planner (HBI):

SAP, Lawson, spreadsheets,

Researched prices for different departments to quote vendors for merchandise.

Requested and obtained approval to destroy material.

Medco Diabetic Supplies: 04/2007 – 01/2008

Administrative Assistant/Medical Claims Processing/Medical Billing

Insurance Verification (Medicaid/Medicare/Private Insurance)

Setting up new client files for monthly mail order supplies

Making travel arrangements for the Manager

Providing diabetic information via phone, email and internet and research.

REFERENCES UPON REQUEST

Contact this candidate