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Customer Service Representative

Location:
Lawrenceville, GA
Posted:
November 17, 2017

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Resume:

Dana Bache

Lawrenceville, GA ***** 678-***-**** ac3cx7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Effective problem solver; thorough researcher. Well organized and focused in coordinating projects. Strong analytical, writing and research skills. Conscientious and thorough with detail. Equally effective working independently and in cooperation with others. Effective working alone and as a cooperative team leader. Keen perception for extracting important data. Highly effective in promoting a positive, productive environment. Reputation for excellence and high quality service to clients. Good eye for detail; well organized, skilled in setting priorities. Resourceful and self-confident; can get the job done, and do it well. Strong interpersonal and communication skills. Remain calm and work well under demanding conditions. Quick learner and eager to learn new skills, self-motivated and ability to assume responsibility

EMPLOYMENT EXPERIENCE:

(Under Contract with Kelly Services performing multiple duties: MAY 2012- DECEMBER 2013)

EMPLOYMENT EXPERIENCE:

MAPPING AND PLANNING DEPARTMENT

SDDS Holdings, Inc, Surgarhill GA 2017-Present

Data Processing

Map Creation

Data Proofing and Follow Up

Streamlining Data Procedures

Quantification

Global Positioning Satellites Tracking Data

Keep manual updated as process changes are made

IMAGINE PRODUCTION SPECIALIST 1

RECALL CORPORATION (Acquired by Iron Mountain), Mableton GA 2014-2017

Prep: opened mail using a mail slicer on a daily basic, separated mail by customers and but in the correct document type. Worked on special projects, removing staples and bended corners

Scan: scan daily work, make sure images are clear

Data Entry: upload images to customers on a daily basis, keyed over 600 images for customer daily (insurance and medical forms)

BILLING SPECIALIST

Pro Build – Duluth, GA 2008 - 2010

Billing Department - mailed out weekly invoices and Purchase Orders

Attached Purchase Orders attached, scanned into the system prior to mailing to customers

Customer reports are run daily to check off what was mailed to the customer that week. For customers that do not receive a copy of their invoice I log onto their websites and submit our invoice number, invoice amount, date and their PO number for payment.

Print out 150 to 200 invoices daily. I am responsible for 56 clients myself and when supervisor is out of office I am responsible for checking his emails and phone message and taking care of his client needs as well. Help credit department mail out statements the first Monday in every month. Put postage on mail that needed to go out, create UPS labels

During company move and downsize assumed the role of three staff members to ensure workflow was maintained.

Create and maintain Excel spreadsheet of invoice mailings and contact for each client.

BILLING SPECIALIST

HD Supply (Required by Pro-build) – Duluth, GA 2007 - 2008

Billing Department - mailed out weekly invoices and Purchase Orders

Attached Purchase Orders attached, scanned into the system prior to mailing to customers

Customer reports are run daily to check off what was mailed to the customer that week. For customers that do not receive a copy of their invoice I log onto their websites and submit our invoice number, invoice amount, date and their PO number for payment.

Print out 150 to 200 invoices daily. I am responsible for 56 clients myself and when supervisor is out of office I am responsible for checking his emails and phone message and taking care of his clients needs as well. Help credit department mail out statements the first Monday in every month. Put postage on mail that needed to go out, create UPS labels

During company move and downsize assumed the role of three staff members to ensure workflow was maintained.

Create and maintain Excel spreadsheet of invoice mailings and contact for each client.

CUSTOMER SERVICE REPRESENTATIVE

Williams Brothers Lumber Company (Required by Hd Suppy) – Suwanee, GA 2001- 2005

Primary Receptionist (worked switchboard)

Worked the mail room (operated postage machine, picked mail up from post office, separated mail, delivered to correct department, ensured that mail bags were ready for pick up)

Customer service and Inside Sales (operated scanner, helped credit post money, scanned invoices and purchase order into system), entered orders in our system, made sure that pick-ups were done in a timely manner.

EDUCATION:

Ashford University - Online 2009 (Medical Administration)

American Inter-Contential University - Atlanta GA, 1998 -1999 (Business Administration)

Bauder College - Atlanta GA, 1997 - 1998 (Business Administration)

Graduate from North Central High School (Kershaw County - 1997)



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