Tasha Valerio

954-***-**** • ac3cut@r.postjobfree.com

BUSINESS PROCESS MANAGER / Sr. PROJECT MANAGER

Accomplished IT management professional with solid experience guiding enterprise-level program initiatives.

Adept at leading concurrent project teams through all phases of project and software development lifecycle (SDLC).

Solutions-focused mindset with a deep commitment to success through a hands-on approach to team leadership.

Proficient at gathering requirements and analyzing business needs to align program goals with overarching organizational objectives. Excellent communication and problem-solving skills. Experience conveying complex technical concepts to users and colleagues of all levels.

AREAS OF EXPERTISE

Program Management/PMO/Change Management

IT Governance/ Organizational Alignment

Software Development Life Cycle

Performance Management

Business / Process Improvement

Learning Management Systems / E-Learning

Team Training / Mentoring & Evaluation

Customer / Vendor Relationship Management

PROFESSIONAL EXPERIENCE

Seminole Tribe of Florida (STOF) – Hollywood, Florida 1999 - Present

Sr. Project Manager/Business Process Manager (2012 – Present)

Established Project Management Office (PMO), including development and implementation of best practices, SLDC methodologies and business processes that are practical, efficient and focused on results

Manage a staff of six Project Manager/Business Analysts, providing strong leadership and guidance to the team, encouraging professional development, and ensuring project portfolio goals are achieved.

Oversee portfolio management, which includes assessing all project requests.

Drive the project updates & status reporting process

Provide oversight, monitoring, and auditing of projects to ensure they comply with all organizational standards.

Maintain an up-to-date repository of current projects, requests pending review, and project resource allocation

Execute annual planning for the IT capital and operating budget

Effectively managed project budgets of up to $28 million. Participated in monthly financial reviews with executives on commitments, accruals and the financial performance of each project, including forecasting.

Oversee projects through direct participation and/or assembling teams, including supervising partners, assigning responsibilities, identifying required resources, developing project plans and ensuring project completions.

Leads all aspects of the project lifecycle, from conception, to project definition, initial kickoff, requirements analysis and design, through testing and implementation

Various Software Upgrades: To include the following, Skype, Office 365, Windows 10 rollout to include pilot testing, user testing and actual deployments.

Various COTS implementations: To include the following, Kronos, NextGen, OneSolution OSSI, EnerGov.

Lead PM on ERP upgrade from Lawson/Infor V9 to V10, coordinated all activities including the development of the RFP for professional services, Vendor Management. Managed all reports, integrations, and customizations to ensure they were rebuilt/imported successfully. Conducted differences training and testing across all functional areas, including HR, Payroll, AP, Acct, and Purchasing.

Implementation of Tribal enrollment, elections and voter registrations application utilizing CRM. In conjunction with Great Plains Dynamics, to allow the Treasurer department to process per capita transactions for distribution to Tribal Members via live check and/or direct deposit.

Facilitated the Information Security Audit with RMS. Providing a comprehensive assessment and roadmap to build out a long term strategy to address current and future business objectives.

Working experience/Requirement gathering from Crystal Reporting to SSRS, Data Warehousing, etc.

Managed large complex CCTV and Access Control upgrades Tribal Wide.

Oversaw configuration and setup of Airwatch .Deployment to pilot group underway.

Working knowledge of LiveStream to conduct Tribal Wide Budget Meetings.

Lead various Infrastructure Projects, such as SCCM 2012 design and implementation, Cisco Hardware Replacement, Mobil Application.

Data Center Redesign, including full assessment of existing infrastructure/colocation and future state design document. Generated SOW to include professional services for ACI, Palo Alto, NetScaler, Storage & Backups.

Responded to changing needs, maintained day to day coordination with resources and senior executives, established individual goals, identified training needs, maintained healthy and productive work environment by taking complete ownership of IT projects assigned and their related deliverables.

Actively participated in all IT staffing activates. Worked with hiring managers and interviewed candidates to ensure candidates are assessed against appropriate criteria.

Sr. Project Manager / Business Analyst (2005 – 2012)

Manage cross-functional teams in departmental and enterprise level initiatives from project initiation through closing, including defining scope, gathering requirements, high level estimations and detailed refinement of cost, time and quality, conducting planning, procurement, integration, communication, testing, deployment, support, and stakeholder acceptance, and archiving project plans and documentation.

Elicit detailed definitions of complex business requirements in support of system design and development activities through interviews, document analysis, brainstorming, research, and other techniques, working closely with business unit executives and designated department operations contacts to understand business needs and operational and program goals. Built business cases for internal process improvements

Identified applications, systems, and departments that are potentially impacted by initiatives, analyzing points of integration and contact to developing strategies to ensure smooth transitions.

Created and communicated project plans to team members, monitoring closely for issues and conducting integrated change control as required.

Estimated project budgets, obtain executive authorization and funding, establish cost baselines, and monitor expenditures through invoice reconciliation and payment authorization systems.

Coordinated communication and collaboration among stakeholders within a political environment utilizing effective communication tools, ensuring a common understanding of the goals and objectives to maintain the desired level of stakeholder engagement.

Developed project documentation for all phases of a project (e.g. business requirements document, traceability matrix, executive summary, invitation for bid, request for information/proposal, contract terms, product design document, use cases, workflow documentation)

Worked closely with Application Engineering team/.NET developers on various initiatives, SharePoint/Intranet sites, Random Employee Application, departmental websites, multiple custom applications, etc.

Implementation of Image Now, Electronic paychecks and W2s, Yardi/Voyager.

Development and implementation of custom data warehouse solution to automate 1099s and Statement Of Benefits for Tribal Members.

Various Software Upgrades: To include the following IE11 Version upgrade, Skype, Office 365, Windows 10 rollout to include pilot testing, user testing and actual deployments

Conducted procurement process, including definition of scope, creation of procurement documents, vendor research and analysis, vendor response evaluation, executive review meetings, demonstration scripting and scheduling, contract negotiations and execution, vendor management, and formal contract closing.

Identified risks and issues, executing risk responses and developing workarounds to maintain project baselines.

Managed small internal development projects through the use of agile methodologies

Managed medium and large projects with external vendors.

Assist in the quality assurance process through creation of user acceptance testing scenarios and test scripts to ensure project quality meets defined metrics.

Mentored team members through knowledge sharing, collaboration, and training sessions related to project management and business analysis tools and techniques, and operational policies and procedures

Various Positions (1999 – 2005)

REPRESENTATIVE PROJECTS

Tribal Wide License Plate Recognition

Description: Installation of license plate recognition cameras located at various locations through 4 reservations.

Budget: $1.3MM. Team Size: 12

Role: Managed project throughout full-lifecycle (including RFP, vendor selection, issue and risk management, project budget management, facilitated site visits, internal status meetings, permitting, and clearances).

Microsoft Customer Relationship Management/Great Plains Dynamics (MySTIC)

Description: Implementation of Tribal enrollment, elections and voter registrations application, and Great Plains Dynamics, to allow the Treasurer department to process per capita transactions for distribution to Tribal Members via live check and/or direct deposit.

Budget: $1MM. Team Size: 20

Role: Facilitate requirements gathering, planning sessions, managed vendor configuration, UAT, end user training and rollout of solution.

Kronos - Electronic Timekeeping System

Description: Implementation of an electronic timekeeping system for all employees.

Budget: $1.4MM. Team Size: 26

Role: Managed project throughout full-lifecycle including RFP, vendor selection, issue and risk management, project budget management, facilitated site visits, internal status meetings, tribal wide training, and roll out of solution.

NextGen Healthcare Implementation

Description: Implemented NextGen application suite comprising of practice management, electronic health records, document management, and electronic dental records.

Budget: $1MM. Team Size: 15

Role: Managed project throughout full-lifecycle including RFP, vendor selection, issue and risk management, project budget management, facilitated site visits, internal status meetings, tribal wide training, and roll out of solution.

EnerGov Implementation

Description: Implemented EnerGov Land Management application providing a single repository for all info related to residential and commercial projects, from submittal of application to completion, including environmental/historical clearances, and permitting.

Budget: $1MM. Team Size: 20

Role: Managed project throughout full-lifecycle including RFP, vendor selection, issue and risk management, project budget management, facilitated site visits, internal status meetings, tribal wide training, and roll out of solution.

OSSI Public Safety Implementation

Description: Implementation of ONESolution comprising of computer aided dispatch, record management, and mobile field reporting. Application streamlines communications and improves officer safety by offering a fast and reliable way to manage and dispatch emergency calls, and collect, store, and access critical information gathered.

Budget: $1.5MM. Team Size: 22

Role: Managed project throughout full-lifecycle including RFP, vendor selection, issue and risk management, project budget management, facilitated site visits, internal status meetings, tribal wide training, and roll out of solution.

EDUCATION / CERTIFICATION / TRAINING

Pursuing PMP Certification (Expected December, 2017)

Business Analyst Certification - George Washington University

Project Management Professional Course

Scrum Certification Course

Associate Degree, Business Admin - Broward College

Leadership Training - Dale Carnegie

Effective Communication Skills Workshop

Criticism and Discipline Skills Training

ITIL Foundation Level Course

A+ Certification - CompTIA

Contact this candidate