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Manager Customer Service

Location:
Lexington, KY
Salary:
$40,000
Posted:
November 16, 2017

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Resume:

PROFESSIONAL EXPERIENCE

SPEEDWAY, Mt. Sterling, Kentucky

General Manager 2006-2014

Hire and train new hire personnel.

Schedule personnel staff.

Development of personnel for promotion into management positions.

Train management personnel in operations and supervision.

Boost staff performance through improved training and accountability.

DAIRY QUEEN, Lexington, Kentucky

General Manager 2004-2006

Hired and trained new hire personnel.

Scheduled personnel staff.

Development of personnel for promotion into management positions.

Trained management personnel in operations and supervision.

Supervised all aspects of the opening of new store.

MCDONALD’S, Mt. Sterling, Kentucky

General Manager 1987-February 2005

Assistant Manager 1976-1987

Recruited, hired and trained new hire personnel.

Oversaw the daily operation of base store and Wal-Mart store.

Supervision of 60 staff personnel.

Scheduled personnel staff for both locations simultaneously.

Development of personnel for promotion into management positions.

Trained management personnel in operations and supervision.

Cost efficiently managed supply purchase.

HOBART MANUFACTURING, Mt. Sterling, Kentucky

Assembly Line Worker 1971-1976

Manufactured parts for dishwashers.

BLUEGRASS KNITTING, Mt. Sterling, Kentucky

Assembly Line Worker 1969-1971

Operated eight knitting machines in the manufacture of cloth for t-shirts and underwear.

EDUCATION

Graduate, Bath County High School, Owingsville, Kentucky

1 Year, Lee’s Jr. College, Business Major

QUALIFICATIONS AND SKILLS

100+ hours of training

Coaching and staff development

Purchasing and inventory control

Scheduling and labor control

Customer service delivery

Service Training

AWARDS AND ACHIEVEMENTS

Outstanding Restaurant Manager

Participation in Regional Commercials

REFERENCES

Alfred Blevins

Real Estate Agent/Agency Manager

104 Colonial Dr.

Mt. Sterling, KY 40353

859-***-****

C. Richard Fuller

406 Wyandot Way

Mt. Sterling, KY 40353

859-***-****

Tommy Orme

580 Fogg Pike

Mt. Sterling, KY 40353

859-***-****

Janet Tipton

Administrative Assistant

128 Hinkston Pike

Mt. Sterling, KY 40353

859-***-**** 859-***-****

Gary Williamson

Mayor, Mt. Sterling, KY

4 White Ave.

Mt. Sterling, KY 40353

859-***-**** 859-***-****

David Feigel

Somerset, KY

859-***-****



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