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Customer Service Representative

Location:
Gulfport, MS
Posted:
November 16, 2017

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Resume:

228-***-**** 901-***-**** ac3cp9@r.postjobfree.com

Doris Thomas

**** **** ***

Gulfport, MS 39501

228-***-****

ac3cp9@r.postjobfree.com,

Professional Summary

Well-organized, dependable, self-starter with a positive attitude, and ability to develop rapport with clients/customers. Proficient in office software: Microsoft Office including; Word, Excel, PowerPoint, and Outlook.

Experience

Wal-Mart-Pass Christian, MS

08/2009-Still Employed

Customer Service Manager/Sales Associate

Trained cashiers & scheduled employees to optimized floor coverage.

Supervised check approvals, online voids, and balanced departmental sales daily.

Answered inbound customers calls in high volume, fast-paced environment.

Stocked incoming merchandise.

Back up cashier.

Service customers.

Oreck-Long Beach, MS

10/2005-10/2006

Customer Service Representative

Inbound sales with emphasis on customer service.

Multi-tasking, listening, data input, and conversation.

AS data base system.

Wal-Mart-Pass Christian, MS

04/2003-08/2005

Customer Service Manager/Desk

Assisted customers with refunds and exchanges.

Processed money orders and transfers

Trained cashiers & scheduled employees to optimized floor coverage.

Supervised check approvals, online voids, and balanced departmental sales daily.

Answered inbound customers calls in high volume, fast-paced environment.

Stocked incoming merchandise.

Back-up cashier.

Staff mark Services-Ocean Springs, MS

10/2001-12/2001

Customer Service Representative

Cingular Wireless Call Center for inbound calls from customers & corporate companies.

Addressed customer concerns, and troubleshooting

Programmed cellular phones.

Sold equipment, accessories rate plans features & services

Kelly Services/Oreck-Long Beach, MS 02/2001-07/2001

Provided customer service pertaining to sales, general information including product description.

Assisted with troubleshooting equipment and product concerns.

Innotrac Corp-Duluth, GA 06/1999-01/2001

Customer Service Representative

Inbound call center where I handled and solved customer issues and questions.

Conducted trouble-shooting products and assisted customers with ordering or returning caller ID’s and telephones.

Sold features, debited and credited accounts.

Sears-Duluth, GA 05/1997-06/1999

Sales Associate

Ladies Apparel & Footwear.

Greeted and assisted customers with merchandise selections.

Operated cash register, rung up purchases, payments, and balanced cash drawer daily.

Answered telephone calls concerning billings, upcoming sales, and location.

Wal-Mart-Ferriday, LA

Customer Service Manager/Desk 11/1985-04/1997

Assisted customers with refunds and exchanges.

Processed money orders and transfers.

Trained cashiers & scheduled employees to optimize floor coverage.

Supervised check approvals, online voids, and balanced departmental sales daily.

Answered inbound customer calls in high volume, fast-paced environment.

Ordered and stocked incoming merchandise.

Back-up cashier.

Education

Virginia College-Biloxi, MS

11/2005-06/2008

Associate of Science, Human Resource Management

Related Coursework

Human Resource Management

Personnel Management

Compensation Management

Workplace Ethics

Employer/Employee Relations

Recruitment, Selection, Training, and Development

Asher School of Business-Norcross, GA 11/1997-09/1998

Computer Technology

References

Availble upon request



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