Customer Service Representative
Resume:
228-***-**** 901-***-**** *****.********@*****.***
Doris Thomas
Gulfport, MS 39501
*****.********@*****.***,
Professional Summary
Well-organized, dependable, self-starter with a positive attitude, and ability to develop rapport with clients/customers. Proficient in office software: Microsoft Office including; Word, Excel, PowerPoint, and Outlook.
Experience
Wal-Mart-Pass Christian, MS
08/2009-Still Employed
Customer Service Manager/Sales Associate
Trained cashiers & scheduled employees to optimized floor coverage.
Supervised check approvals, online voids, and balanced departmental sales daily.
Answered inbound customers calls in high volume, fast-paced environment.
Stocked incoming merchandise.
Back up cashier.
Service customers.
Oreck-Long Beach, MS
10/2005-10/2006
Customer Service Representative
Inbound sales with emphasis on customer service.
Multi-tasking, listening, data input, and conversation.
AS data base system.
Wal-Mart-Pass Christian, MS
04/2003-08/2005
Customer Service Manager/Desk
Assisted customers with refunds and exchanges.
Processed money orders and transfers
Trained cashiers & scheduled employees to optimized floor coverage.
Supervised check approvals, online voids, and balanced departmental sales daily.
Answered inbound customers calls in high volume, fast-paced environment.
Stocked incoming merchandise.
Back-up cashier.
Staff mark Services-Ocean Springs, MS
10/2001-12/2001
Customer Service Representative
Cingular Wireless Call Center for inbound calls from customers & corporate companies.
Addressed customer concerns, and troubleshooting
Programmed cellular phones.
Sold equipment, accessories rate plans features & services
Kelly Services/Oreck-Long Beach, MS 02/2001-07/2001
Provided customer service pertaining to sales, general information including product description.
Assisted with troubleshooting equipment and product concerns.
Innotrac Corp-Duluth, GA 06/1999-01/2001
Customer Service Representative
Inbound call center where I handled and solved customer issues and questions.
Conducted trouble-shooting products and assisted customers with ordering or returning caller ID’s and telephones.
Sold features, debited and credited accounts.
Sears-Duluth, GA 05/1997-06/1999
Sales Associate
Ladies Apparel & Footwear.
Greeted and assisted customers with merchandise selections.
Operated cash register, rung up purchases, payments, and balanced cash drawer daily.
Answered telephone calls concerning billings, upcoming sales, and location.
Wal-Mart-Ferriday, LA
Customer Service Manager/Desk 11/1985-04/1997
Assisted customers with refunds and exchanges.
Processed money orders and transfers.
Trained cashiers & scheduled employees to optimize floor coverage.
Supervised check approvals, online voids, and balanced departmental sales daily.
Answered inbound customer calls in high volume, fast-paced environment.
Ordered and stocked incoming merchandise.
Back-up cashier.
Education
Virginia College-Biloxi, MS
11/2005-06/2008
Associate of Science, Human Resource Management
Related Coursework
Human Resource Management
Personnel Management
Compensation Management
Workplace Ethics
Employer/Employee Relations
Recruitment, Selection, Training, and Development
Asher School of Business-Norcross, GA 11/1997-09/1998
Computer Technology
References
Availble upon request
Contact this candidate