Customer Service Technical Support
Resume:
Robert G. Philbeck
**** ******* ***** *******, ** 27606
ac3cp2@r.postjobfree.com
Summary
IT Specialist with experience in Desktop Support, Help Desk and PC repair
Education
MyComputerCareer, Raleigh, NC
11/2016 to Present
MTA Networking Fundamentals certification
ITT Technical Institute Cary, NC
06/2013 Received A.S. Degree in IT/Computer Networking Systems
GPA: 3.05
ECPI Technical College, Raleigh, NC
2/2002 Received diploma in Computer Technology
GPA: 3.175
Skills
Remedy SQL server
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Basic Software and Hardware Windows Operating Systems
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knowledge Linksys Routers
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MS Visual Interdev
• Basic Analog and Digital
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Knowledge in WAN and LAN Electronics
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Symantec PC Anywhere Active Directory
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Industry Relevant Experience
UNC Chapel Hill – Dept of Medicine – Chapel Hill NC 12/16 – 8/17
IT Technician
• Deployed new PCs for new employees or current employees
• worked on hardware issues and software issues – Office 365
• upgraded Windows 7 to Windows 10 when needed
• installed medical software as needed
CompuCom Morrisville, NC 2/ 15- 3/15
Desk side Services Technician
• Worked on-site at Lenovo Morrisville campus onboarding new IBM employees
• Assisted with domain joining and additional software support as needed
• Resolved issues with Outlook email software on a Windows 7 platform
Triangle Computer Solutions Cary, NC 2/14-1/15
PC Repair Technician
• Repaired PC hardware and software issues for local customers in self owned business
• Provided follow-up support if needed while pursuing new clients
CompuCom Durham, NC 11/13-1/14
Telephony Deployment Technician
• Contract Technician working on site at Biogen Idec distributing Microsoft Lync
• Provided technical support to employees on an as needed basis
Computer CPR Rock Hill, SC - PC 10/13-1/14
Deployment Technician (contract)
• Contract Technician performing PC setup and software updates for various companies
• Technical Support provided on an as needed basis after deployment
Xerox Raleigh, NC 1/13-7/13
Customer Care Service Advocate
• Call center environment experience working on Citrix platform
• Experience handling complex issues while adhering to HIPAA guidelines
Murtech Consulting LLC Raleigh, NC 4/10-8/12
Field Technician (freelance)
• Worked on various projects including project refresh assignments for the Target Corporation
• Completed many PC equipment inventory field assignments
ASM Computer Consulting Durham, NC 5/09-3/11
Dell Certified PC Field Technician
• Gained experience in troubleshooting and repairing hardware-related issues on Dell,
Lenovo and HP Laptops and Desktop PC's
• Learned valuable customer service practices and organizational skills.
Aerotek/Solectron - PC Technician/AV Operator, Morrisville, NC 8/02-1/03
• Used diagnostic software to troubleshoot hardware and software-related issues on HP,
Lenovo, Compaq, and IBM computers
• Became proficient at installing hardware components to include hard drives, optical drives,
motherboards, memory, CPU fans, power supplies, and CPU’s.
Ajilon Consulting - Technical Support Specialist, Durham, NC 7/01-5/02
• Assisted Glaxo Smith Kline employees with software and hardware-related issues remotely
using Remedy script
• Gained valuable customer service and team organizational skills
Webbasix - Junior Application Developer, Durham, NC 8/01-12/01
Used Microsoft Visual Interdev and VB script to set up and develop web pages
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Became familiar with using HTML to program web page layouts
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