Theresa Cheatham

**** *. ***** ****** - ************, PA 19121

ac3cp0@r.postjobfree.com

CAREER SUMMARY:

Highly experienced Customer Service Professional. Able to handle a high volume of Customers in a fast-paced office or production environment with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly without escalations.

SKILLS:

Customer Service – Conflict Resolution – Communications Styles - Microsoft Suite 2013 – Typing 60 wpm – Data Entry 13,000 keystrokes - Medical Terminology – Medical Billing – Vital Signs Insurance Claims Processing - Filing - Multi-phone lines

Dictaphone – Mail and Correspondence

TRAINING:

Urban League - Customer Service - Conflict Resolution - Training in MOS 2013 Certification - Business 10/2015-4/2016

English - Communication - Styles – Mathematics -

WORK EXPERIENCE:

Why Not Prosper - Residential Advisor (Live-in) 2/2017 – 10/30/17 Keep house and grounds clean

Make sure Clients attend N/A, AA, IOP and House Meetings and Programs geared at Recovery from drug use

Enforce rules and behavioral conduct.

Refer to appropriate case manager on needs for Housing, Level of Care, and all administrative needs.

Oversee completion of chores, cooking duties, hygiene and conduct between fellow clients.

Work at Administrative Office using Microsoft Word, and performing various office duties

Serving the community with clothing on a daily basis and food on Mondays and anyone who stops by and needs a helping hand. This is a community center and a Recovery House. This is a 24 hour on-call job.

Assist at other Why Not Prosper properties when needed

Reliance Family Care Services – Administrative Assistant/Home Health Aide 7/2012-6/2015

●Payroll – Managed process of calculating pay for 300 employees

●Data Entry – Tabulated and logged prices for services rendered to clients

●Receptionist - Ascertained reasons for visits and provided assistance

●Fiscal Reports – Revised yearly reports that showed increase or decrease in revenue

●Customer Service - Discerned situations, home health aide, performed troubleshooting

●Files and Phones – Developed central filing system - increased efficiency 100%

●Provided general companionship/care giving and housekeeping - Shopped for groceries, prepared and served meals, laundered sheets and clothes and bathe and dress Client

Green Tree School for Autistic Children – Administrative Assistant 12/2009-6/2012

●Medical Billing – Reconciled EOB’s - managed service and invoices - Received payments

●Payroll – Managed process of calculating pay for 1,000 employees

●Insurance Verifications: Handled information updates, developed liaisons, troubleshot unpaid claims

●Data Entry – Filing – Surveyed attendance records, updated demographics

●Customer Service – Receptionist – Documented/Greeted new clients for new services

●Microsoft Word and Excel: Created spreadsheet tracking system for appointments and scheduling

●Patient Narratives: Modernized records system - improved record keeping by 100%

Medical Management Professionals - Quality Assurance Specialist 10/2005-6/2008

●Processed Insurance Claims In Production Environment – Increased revenue by 75% - processed 1500-2,000 claims/day

●Trained Data Entry Teams in India – Decreased Reprocessing Costs by 100%

●Data Entry/Files/Phones – Created payer code check manual for data entry staff that improved accuracy rates

●Customer Service – troubleshooting – improved turnaround time by 100%

●Microsoft Word and Excel – Business correspondence, created spreadsheet tracking system to decrease error rates

EDUCATION:

High School Graduate – William Penn – Philadelphia, PA

Technical Training Schools

Katherine Gibbs – Administrative Assistant – Business English – Business Law – Math - English

Institute of Science and Business Education – Computers – Basic Accounting – Professional Development-Math

Khan Academy: Mathematics – Microsoft Suite

OIC – Hotel Management – Hotel Housekeeping

City of Philadelphia CETA Program: Medical Secretary

PBS – Physicians Billing Solutions: Medical Billing- Anatomy - Insurance Claims – Front/Back End Billing

Various temporary positions with staffing agencies