Debora Christina Tubertine

**** **** **** **

Coconut Creek Fl 33073

Phone: 954-***-****

E-mail: ac3cnl@r.postjobfree.com

Objective:

To explore customer service opportunities and obtain a challenging position that will draw upon my education and further my experience. Expertise in administrative and commercial area, with experience in coordinating, planning and control activities in marketing and customer service. Excellent communication skills. Customer service and organizational skills. Initiative and able to work in a dynamic fast-paced environment. Participation in the creation of advertising and marketing, promoting the sale of products and services. Strong Administrative Assistant to perform personal and professional duties, including general clerical work and project management. Professional Experience:

Guia Brasil America( February 2017-Today)

Relationship Manager. Sales and management of sales team and Representation at community events and training and support of new employees . Citibank (August 2013-January 2017)

Excellent customer service skills to make customers comfortable and trust in my skills to help them with their financial needs; explaining investment options. Satisfaction in offering the right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement; Responsible for performing intermediate duties and support related to branch operational activities and financial services; processes all new account transactions; Deepening their relationship with the bank in order to help them with other promotions and services(cross-selling); Fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit, discussing and accepting credit applications; Banco do Brasil Americas (November 2012-August 2013) Identified new clients for potential sales; Cash handling experience; processed various account transactions; reconciled disparities and deposited funds; Responded to customer inquiries while monitoring and protecting confidential information; cashed checks and paid out money after verifying signatures and checking accuracy of deposit slips; Vault and ATM access and service; Balanced vault and personal till every shift close executed signature functions and provided input for system enhancements Customer Service Representative-Handle operator calls/ dispatching(Call Center) Representation in Brazilian Embassy in Miami

BB Money Transfers - Agent representative in Florida (From 2010 to 2011) Search and visit possible agents and businesses in Broward. Train how to use the system to the new agents employees. Representation at community events and visitation and support agents in FL.

TV Globo LTD (From 2009 to 2011)

DC Productions/Events Organizer Fundraising, creation and organization of the event Brazilian Day Miami. Ability to interact and coordinate an ever-growing organization. Every day contacts include everyone from CEO's to celebrities. Managing finances and budgets. Event organization from planning to development operating. City of Deerfield Beach-Parks and Recreation Department- DC Productions/Events Organizer (From 2003 until 2008) Brazilian Summer Carnival. Develop concepts for the event, create plans and documentation for the event. Create budgets for the event, find and organize suppliers, employees and volunteers. Book locations and equipment of the event, promoting and marketing the event in the media. Education:

Extracurricular Activities:

Life and Health Insurance 215, 2017

Course-Gold Coast School of Real State 2007, Boca Raton Fl Awarded the Press AWARD as best event organizer in 2010 - Honorable Mention

(2011) in Broward Performing Arts

Multi-Language Fluency: English, Spanish and Portuguese - Fluent.