DEBORAH H. LAFRANCE

*** ******* ****** *** ***********, NC 27560 Phone #: 732-***-**** ac3cmc@r.postjobfree.com

EXECUTIVE SUMMARY

I am an experienced, creative and dedicated result-oriented professional with a proven track record in excellence, integrity and confidentiality. Strong work ethics while providing standing customer service. Committed to a creating a work environment that fosters partnership and open communication to deliver breakthrough results for the organization.

WORK EXPERIENCE

UNC – Chapel Hill 06/2015 to 10/2017

Chapel Hill, NC

Administrative Support Specialist

UNC – MEASURE Evaluation

•Functioned as administrative assistant the four Field Team Country Portfolio Managers.

•Coordinated the visitors from various countries including hotel and meeting itinerary.

•Built and maintained vendor relations.

•Managed calendars, scheduled meetings, conferences including catering and audio video needs.

•Supported the HR Specialist.

•Solicited and recorded the almost 100 staff members of MEASURE’s allocation of efforts into the MIS system.

•Manage the office procurements and inventory needs.

•Track receipt of supplies and ensure timely and prompt distributions.

•Oversee the appearance and functionality of our conference rooms.

•Provide general departmental support.

•Operate in full communication and integrity.

•Support the department with whatever is needed to fulfill its intention.

Administrative Support

Office Vice Chancellor, Research

• Processed affiliate requests forms and ePars in ConnectCarolina consistent with guidelines and serve as the

primary contact for affiliates.

• Performed basic accounting reconciliations using Peoplesoft Financials, Infoporte and ConnectCarolina

• Processed travel expenses and vouchers.

• Reconciled p-card expenses.

• Resolved accounting discrepancies, escalating when necessary.

• Scanned and organized historical recruiting files in accordance with the department’s requests and

document retention policy.

• Reserved conference rooms using MS Outlook.

• Performed administrative tasks, (i.e. answering phones/ order supplies, greeting faculty and visitors).

• Created a welcoming environment in the office and provided general departmental support.

US Census 03/2015 to 05/2015

Field Enumerator (temporary position)

Accurately record information of the residents within the community.

Canvassed assigned area.

Completed the appropriate paperwork.

Reconciled all forms and documentation to tracking register.

Conducted “re-interviews” to ensure accuracy of submitted data.

Bojangles, Morrisville, NC 01/2015 to 03/2015

Crew Member

Maintained a clean and comfortable dining area.

Replenished condiments, as needed.

Prepared drink orders.

Welcomed customer and filled their food orders.

Operated consistent with Health regulations for Food Service.

Landmark Worldwide, South Plainfield, NJ 09/2013 to 08/2014

Staff Member (temporary position)

Oversaw compliance of all finance policies and procedures for all financial tasks while exceeding customer’s satisfaction.

Resourcefully completed multiple projects, (i.e. overseeing the successful execution of quarterly 3-day programs with 85 to 100 participants attending).

Delivered exceptional customer satisfaction related to scheduled courses and events.

Cablevision System Corp., Piscataway, NJ 10/1999 – 02/2013

Manager, Staffing

Certified Human Resources professional for my assigned offices acting as the first point of contact for over 400 full time, permanent and temporary employees working in a matrix reporting environment to support company goals and objectives while resolving and/or escalating requests to corporate management including “shared-services” management, when appropriate.

Sourced resumes, pre-screened and conducted pre-employment assessments for all required candidates and scheduled interviews with hiring managers.

Ensured new hire and on-boarding processes are completed on a timely basis and accurately.

Met and exceeded the hiring goals while reducing the “time to fill” by 9.5%.

Responsible for information entered in all HR systems the training of others.

Hosted benefits orientations to new hires as well as during the open enrollment period.

Initiated requests/requisitions for new hires.

Consulted with supervisors and managers on matters including job classification and compensation, recruitment and hiring, employee relations, leave administration, and handling very basic to complex inquiries and escalating, when appropriate.

Represented the company at unemployment hearings, consistently receiving favorable decisions.

Consulted with management with regard to past practices and policies to ensure consistent application.

Assisted with legal compliance reporting for federal and state regulations under the guidance of the Director of HR and WHQ.

Assisted in the development of training tools and trained management on its use to ensure compliance with regulatory laws and regulations and company policies.

Ensured confidential investigations addressing employee’s concerns and complaints were completed timely and appropriate corrective action administered consistent with company’s policies.

Moody’s Investors Service, New York, NY 06/1986 to 09/1999

Payroll/Benefits Assistant – HR Generalist

Hired to implement company’s automated payroll system.

Developed the integrity of the HRIS system.

Ensured the timely and accurate processing of new hire, salary adjustments, benefits enrollments, and separation paperwork.

Education & Related Training

BS, Business Administration, Audrey Cohen College, May 1996

Member of Society for Human Resource Management (SHRM) May 2005

Professional in Human Resources (PHR) –05/2000 to 12/2014

Computer Skills

MS Word, Excel, Outlook, PeopleSoft and applicant tracking system, Kenexa plus HRIS Brassring and various propriety systems including ConnectCarolina.

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