OBJECTIVE:

Seeking a leadership role that utilizes my strategic thinking, organizational agility, technology experience, business analysis expertise, and ability to drive initiatives to successful implementation. Ideal role will provide the opportunity to understand business issues, present solutions and then execute to provide organizational benefit. The position will leverage my ability to manage department and project budgets, lead teams delivering key organizational initiatives, develop resources and support the strategic objectives of the company.

PROFESSIONAL EXPERIENCE

TriMark USA, Mansfield, MA www.trimarkusa.com 11/16 to Present

Senior Director, Enterprise Applications, IT

Reporting to the CIO, responsible for the day to day functional and technical management of the current ERP Program to implement JDE and integrate with Oracle CRM and Oracle CPQ, as well as all future IT projects and their associated integrations. Responsible for management of all program related resources (internal and external) contract to solution delivery. This includes all program metrics and deliverables.

Provides direction for change management, training (schedules, collateral, third party assistance) and communications for projects

Provides direct leadership over the functional and technical implementation tasks and resources for the current JDE ERP implementation, this includes all 3rd party applications that support the strategic direction of TriMark

Manages relationships with senior leaders, Steering Committee, EVPs and division presidents throughout the organization

Builds and executes system road maps to support corporate strategy and goals endorsed by stakeholders

Leads technical and functional team of direct reports to manage overall project teams to define, document and standardize business needs, business processes, flows and diagrams, define and development technical solutions, extract, transfer, load converted data from legacy applications

Continues process improvement with business partners to prioritize user requirements, functional and technical requirements as they relate to process efficiencies and improvements

Researches existing systems and procedures and make changes and improvise wherever necessary

Participates in cross-functional, cross- discipline project teams to better leverage the ERP system

Supports the ERP initiatives in design, development and implementation of plans to translate enterprise information system objectives into functional business systems

Identifies gaps and addresses them actively in collaboration with the project team

Coordinates information/data changes that occur as part of system life cycle to ensure consistency

Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones needed to be developed, especially regarding future business expansion

Participates in the hiring of project resources, support role resources, project manager resources

Director, Enterprise Applications 09/16 – 11/16

Provided direct leadership over the JDE ERP and integrated 3rd party applications implementation.

Managed team of business leads and IT business analysts to participate in and elicit business requirements, develop and deliver business process flows and business requirements.

Led team to define, document and standardize business needs, business processes, flows and diagram within the new ERP deployment

Built and managed relationships with senior leaders throughout the organization; created cross-functional teams optimized for successful business execution.

Ensured continuous strategic and operational alignment between critical business systems and users; served as a liaison between internal users and customers and the organization.

Worked with business leaders and Steering Committee to prioritize functional user requirements.

Developed and delivered Steering Committee status reports, Steering presentations, business requirements elicitation and documentation templates

Developed KPIs to track requirements, development, resources, risks and issues

Recognized and identified potential areas where existing policies and procedures require change, or where new ones needed to be developed, especially regarding future business expansion

Reviewed functional and technical designs for the ERP implementation/solution

Implemented SDLC process and procedures

Brahmin Leather Works, Fairhaven, MA www.brahmin.com 08/15 - 08/16

Director, Information Technology

Managed the manufacturing, corporate, retail hardware and software application product life line cycle from strategic planning to tactical activities.

Managed the eComm/web platform and web order management application; re-platformed from Amazon web services to Demand Ware eComm with many integrations including ERP

Responsible for overall IT Operations for headquarters and distribution locations and reported directly to the COO.

Responsible for the overall planning, organizing, and execution of all IT functions and for aligning the organization's technologies to the needs of the Company and its businesses, including the ERP system upgrade.

Developed strategic plans identifying Information Technology applications supporting business plans or creating new strategic options.

Planned and controlled staffing and development, organization, hardware acquisitions, and facilities for the Information Technology department to ensure consistency with and support of the Company’s business plan.

Approved all business requirements prior to the development and delivery of the technical solutions.

Directed the design, development, and maintenance of systems, programs, and systems software to meet the Company’s needs.

Administered and controlled the information systems expense budget.

Compiled and reviewed records to determine department productivity, quality of output, and cost of service; developed methods to continually improve result.

Directed and prioritized the work load of the IT team and external third-party contractors.

Participated on all hardware and software evaluations and maintained vendor contracts.

Performed liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.

Established consistent use of Help Desk policies, procedures, application. Managed Help Desk solution.

Dunkin’ Brands Inc., Canton, MA www.dunkinbrands.com 06/09 - 07/15

Solution Manager, Retail Technology Store Systems

JDA Enterprise Store Applications

Managed the JDA Enterprise Store Operations application product life line cycle from strategic planning to tactical activities.

Managed the JDA Enterprise Store Operations architecture and table structure for Dunkin’.

Worked directly with JDA Product Managers and Development on core product solution(s) as well as custom enhancements through launch of product or features; Championed user centered design to help ensure that solutions were based on best practices, including working with design and usability teams to develop use cases/scenarios.

Established and maintained relevant connections to the business through interactions with users of the application (Restaurant Managers, Franchisees and Operations) and collaborated with other Dunkin’ Brands software product managers, marketing teams, and quality assurance, to ensure the solution(s) delivered to users met the requirements and expectations established by the users of the application.

Served as a SME, to understand the operations, marketing and overall restaurant workflow; worked with Dunkin’ Brands Operations and JDA Product Development to deliver solutions to meet end user and marketing needs; Utilized agile methodologies to define requirements, prioritize features, provide business guidance, and perform acceptance testing, for newly-developed application enhancements as well as configuration changes to the existing product.

Managed all major upgrade and point product releases in an Agile environment, working with JDA Project Management, Services and Product Development to deliver on commitments.

Authored use case scenarios and QA test scenarios for current QA processes; managed QA sign off for all changes to ESO.

Developed and delivered core application, enhancement and solution training to internal staff, external support vendors and training staff to support all changes to the application.

Assisted in the management and development of application and architecture defect solutions, performance related solutions.

Established and maintained change control documentation. Developed standardized documentation and policies for the JDA back office application.

Managed yearly budget, statements of work and purchase orders for JDA and all vendors related to lights on and non-project related enhancement work.

Managed three test environments including access, configuration, testing, refreshes and upgrades.

Managed NatDCP relationship for inventory management, invoices, COGS integration

SIG Director, Enterprise Store Operations (April 2011 to July 2015)

VP, Users Group Executive Council, JDA Users Group (Spring 2013 to July 2015)

IT Manager, Oracle Applications 01/07 - 06/09

(Oracle Procurement, Workflow, Property Manager, Payables, Receivables Property Manager)

Talbots, Hingham, MA 08/02 - 10/07

Project Manager, Finance Systems

(Oracle Procurement, Workflow, Receivables, Payables, General Ledger)

C-Bridge Internet Solutions, Cambridge, MA 05/00 - 09/01

Oracle Applications Manager

Fidelity Investments, Boston, MA 04/98 - 05/00

Oracle Financials Implementation Team Leader

Fidelity Investments, Boston, MA 05/97 - 04/98

Oracle Focus Group Team Leader/ Senior Business Analyst

Fidelity Investments, Boston, MA 06/94 - 04/98

Contract Manager, Fidelity Purchasing

Fidelity Investments, Boston, MA 12/93 - 06/94

Senior Buyer, Fidelity Purchasing

Herzog-Hart Corp., Boston, MA 09/89 - 07/93

Purchasing Agent and Site Coordinator

EDUCATION:

BS, Health Services Administration, Providence College, 1989

Spring 2018, pursuing Software Development and Design, Masters Certificate

MEMBERSHIPS:

SIG Chair, JDA Enterprise Store Operations User Group, April 2011 to August 2015

Vice President JDA User Group Executive Committee, January 2013 to August 2015

Oracle Applications Users Group (OAUG)

Purchasing Special Interest Group (SIG) Chairman for U.S./Speaker 5/98-9/01

Published in Oracle Magazine

Conference speaker/panel member for Workflow, Discoverer, Self Service and Purchasing modules

New England Oracle Applications Users Group (NEOAUG)

American Management Association (AMA)

APPLICATION EXPERIENCE:

Demand Ware: eComm platform, mobile, Order Center

JDEdwards: Release 9.2 Financials, Warehousing, Procurement

ReportsNow

RLM: ERP PLM software

Radiant/NCR Point of Sale

JDA: Enterprise Store Operations 6.2 through 13.3 releases, Site Manager and Classic UIs, Workforce Management 10.1 through 13.3 releases, Site Manager and Classic UIs

Oracle: Sales Cloud/CRM, CPQ Configure Price Quote, ATG (eComm), Financials, Property Manager, Procurement, Inventory, Fixed Assets, Application Desktop Integrator (ADI), Web ADI, Discover, OBIEE, iExpense, Report Manager, Financial Analyzer, Workflow

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