DARRYL W. RICHARDS

***** *. ****. ***** *** Aurora, CO. 80011 303-***-**** ac3cci@r.postjobfree.com

SUMMARY OF SKILLS

Past 17 yrs. maintaining and repairing various State of the Art electronic machines and equipment. Xerox and Konica Minolta business copier machines. Dell, HP, IBM and other desktop and laptop computer break/fix service and repair, Lazer Runner/Laser Tag arena games technologies, Sega, Midway, and Atari video amusement arcade games, POS touch screen cash registers, card readers, Kiosk card dispensers, bulk vending machines, Dollar Bill Validaters and Rowe Change Machines, including transportation and installation. A+, Security+, Windows XP, Vista, Windows7, Windows10, Active Directory, and Windows Server 2012 computer courses completed. Excellent customer service, communications, and organizational skills.

PROFESSIONAL EXPERIENCE

RANDSTAD TECHNOLOGIES, Itasca, IL. 08/13 – 11/17

Contractor: IBM – Deskside Support Technician

Performing Deskside Support, PC Refresh and deployment including general installation tasks

Troubleshooting and repair of laptop and desktop computer systems and peripheral equipment

Perform technical support in person, on the phone, via remote desktop, IM, or email.

Records accurate user and request information in ISM management ticketing system

Add/Remove computers in Active Directory

Back up user profiles using Utility Systems Migration Tool (USMT) and Windows Easy Transfer

Experience with order management and purchasing

Accurately log and track computers and peripherals in Asset Management Database

Train and orient users on use of hardware and software

ROSE INTERNATIONAL, Chesterfield, MO 06/13 – 07/13

Contractor: Kaiser Permanente – Desktop Support Technician

Performing PC Refresh and deployment including general installation tasks

Troubleshooting and repair of laptop and desktop computer systems and peripheral equipment

Perform technical support in person, on the phone, via remote desktop, IM, or email.

Records accurate user and request information in BMC Remedy service management ticketing system

LEHIGH TECHNICAL / MAINTECH, Pittsford, NY. 11/11 - 03/13

Contractor: Enterprise Business Services at Lockheed Martin - Computer Support Technician II

Performing PC Refresh and deployment including general installation tasks

Troubleshooting and repair of laptop and desktop computer systems and peripheral equipment

Perform technical support in person, on the phone, via remote desktop, IM, or email.

Records accurate user and request information in BMC Remedy service management ticketing system

Transfer data and personalize new computers when existing computers have reached end of useful life

Optional Software Tool (OST) and Device Management Tool (DMT) software installation

EXPERIS STAFFING AGENCY, Denver, CO. 05/11 - 09/11

Contractor: TIAA-CREF - PC Refresh Technician

Performed new computer deployment and general installation tasks

Troubleshooting and repair of laptop and desktop computer systems and peripheral equipment

Software installation utilizing Tivoli Automated Software Distribution Systems (ASDS)

Proficient use of Microsoft Office products, including but not limited to Outlook, Word, and Excel

Update and maintain the work log with pertinent information for resolving service issues

Perform technical support in person, on the phone, via remote desktop or email

Records accurate user and request information in the Remedy service management system

Transfer data and personalize new computers when existing computers have reached end of useful life

WORLD WIDE TECH SERVICES, Tewksbury, MA. 06/10 - 05/11

Dell Computers Certified Field Service Technician (DCSE)

Field Technician for desktop and laptop computer break/fix service and repair for the Aurora, Colorado region

Train and orient users on use of hardware and software

Accurate account of miles and vehicle maintenance records

MANPOWER STAFFING AGENCY, Denver, CO. 05/09 - 03/10

Contractor: Xerox Corporation - Certified Service Engineer (CSE)

Numerous Xerox machines certifications including 4150, 4260, and the BLASS family product line 5638 - 5675

Field Technician for Xerox copier break/fix service and repair for the Aurora, Colorado region

Train and orient users on use of hardware and software

Accurate account of miles and vehicle maintenance records

TECHNICAL SKILLS

Troubleshooting and repair of sophisticated electronic machines and equipment utilizing Windows Operating Systems

Proficient use of technical manuals, schematics, and multi-meters for electronic hardware diagnostics

Windows 98, Windows 2000, XP Home/Professional, Vista, Windows7 and Windows10 experience

Proper assembly and disassembly of electro/mechanical components, peripherals, and related hardware

Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal performance

Software and hardware installation and implementation, and related components

Computer Program Proficiencies include but not limited to:

Microsoft Office Suites 2007 - 2016

Google Chrome

Internet Explorer

Mozilla Firefox

EDUCATION AND CERTIFICATIONS

WORLD WIDE TECH SERVICES Dell Certified Service Engineer (DCSE)

Dell Certified Service Engineer (DCSE) Windows8 Certification March 2013

Dell Certified Service Engineer (DCSE) Client Soft Skills Certification March 2013

Dell Certified Service Engineer (DCSE) Desktop and Laptop Foundation Certification March 2013

Dell Certified Service Engineer (DCSE) Onsite Troubleshooting Certification January 2011

Dell Certified Service Engineer (DCSE) Professional Technical Certification June 2010

LEADER QUEST Information Technology Training Course

Planning, Implementing, and Maintaining Active Directory

Designing a Microsoft Server 2003 Active Directory and Network Infrastructure

Implementing and Managing a Microsoft Server 2003 Network Infrastructure

Installing, Configuring, and Administering Microsoft Windows

Managing and Maintaining a Microsoft Server Environment

Fundamentals of Network Security

CompTIA A+ Essentials Professional COMP001007359896

Certification February 2009

CompTIA A+ IT Professional Technician COMP001007359896

Certification February 2009

CompTIA Network+ Professional COMP001007359896

Certification May 2008

CompTIA Microsoft Certified Service Engineer (MCSE)

Certification pending

Smith System Driver Improvement Institute Inc.

Five Keys To Safe Driving. Certification September 2008

ACMI Sugarloaf Creations / Randy Fromm - Technical Training Program

Certification Award July 2003

Colorado Institute Of Art - Music and Video Business Technology

Associates Degree March 1992

George Washington High School / Emily Griffith Opportunity Schools Denver, CO.

General Equivalency Diploma 1981

INTERPERSONAL / PROFESSIONAL

Fast learner with attention to detail

Adaptable to change, with a commitment to excellence

Demonstrates leadership, openness, and flexibility

Conveys enthusiasm with positive and friendly professionalism

Ability to be self-sufficient, and work well in a team environment

Professional appearance and behavior, including punctuality

Maintains a focused and professional demeanor in situations of chaos and confusion

REFERENCES AVAILABLE

Darryl W. Richards 15899 E. 13th. Place 208 Aurora, Colorado 80011 303-***-**** ac3cci@r.postjobfree.com

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