Objectives

To obtain a position utilizing strong analytical skills bringing a positive attitude, organized approach, excellent time management skills and a desire to succeed in a fast-paced environment and contribute to the success of prospective employer.

Experience

CVS Pharmacy – Customer Service Shift Supervisor

March 2013 - Present

Supervise store crew through assigning, directing and following up of all activities

Provide excellent communication and interpersonal skills and showcase my ability to effectively work under pressure.

Promote a positive shopping experience for all customers, handle customer service and relations issues, complaints or problematic returns.

Order and reorder merchandise, manage product inventories and oversee daily sales reports and procedures.

Oversee/manage all cash and security functions, including store safes, store keys and registers.

Handle shrinkage and loss prevention by monitoring loss prevention programs, identifying and managing shoplifter and ensure all prices are accurate and up-to-date.

Responsible for assigning and leading store activities and specialized events, such as blood donations or community drives.

Training and development coordinator for employees.

Renaissance Learning Center – Assistant Teacher

October 2011- November 2012

Assisted in developing and managing an attractive, nurturing and engaging environment that encouraged children independence and self-selection of activities.

Collaborated with the teaching team to develop, document, and implement in collaboration with the child family an individualized plan for each child that was reviewed regularly in response to the child progress.

Provided outstanding customer service skills, strong organizational skills, ability to multi-task and manage multiple situation effectively.

Cultivated positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners.

Assumed the responsibilities of the lead teacher in their absence.

Forward Innovations, Maintenance & Janitorial Service- Administrative Assistant

November 2006 – October 2011

Performed a variety of secretarial, administrative and office management duties to assist in the planning, management and direction of the organization.

Processed all incoming and outgoing mail, maintained files, ordered supplies, performed accounts receivable/payable duties.

Maintained effective communications with all clients and staff to convey and obtain information pertinent to the company.

Education

Benjamin E. Mays High School - 2006 Atlanta, GA

College Preparatory Diploma

Customer Service Certification - 2009 Atlanta, GA

The Urban League of Greater Atlanta

Awards

Employee of the Month CVS Pharmacy - 2017 Atlanta, GA

Employees of the Quarter – Forward Innovations – 2007- 2008- 2009

TECHNICAL SKILLS

Proficient in Microsoft Office and Office Machines

ADDITONAL SKILLS

Conflict Resolution Training, CPR Training – AED Responder, Active Shooter Training, Bomb Treat Training, Suspicious Package Training.

References

Bruce Meadows Valerie Banks

CVS Pharmacy Renaissance Learning Center

404-***-**** 770-***-****

Lesa Walker

Forward Innovations

404-***-****

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