Name: SIVA S.

Mobile: +91-991*******, +91-805*******.

E-Mail: ac3c2g@r.postjobfree.com

Address: *, ******* ***** *** ******, St. Thomas mount, Chennai – 600016.

Career Objective:

Seeking middle level managerial assignments in Operation and Maintenance / Network

Administration / Technical Support preferably in Telecom (LTE, UMTS, GSM) / ITES Industry.

Profile Summary:

4+ YEARS EXPERIENCE IN TELECOMMUNICATION NOC FAULT MANAGEMENT AS A

SENIOR TELECOMMUNICATION ENGINEER (CIRCUIT & PACKET)

Hands on working and troubleshooting experience in below vendor’s equipments.

Cisco: Cisco ASR 5000 & 5500(SGSN, GGSN) & EPC (MME, HSS, SGW, PGW)

Nokia: MSS, GCS, HLR, MGW (DX200, IPA2800)

Alcatel-Lucent: MSC, HLR, MGW

Responsible for tracing and troubleshooting of live network PS traffic.

Responsible for all O&M routines in PS NW 2G/3G/4G (SGSN, MME, GGSN, SPGW, DNS) minimizing service down-time.

Responsible for resolving voice and data customer complaints through ticketing System and providing resolution within agreed SLA’s based on severity.

Having knowledge about 3G, LTE nodes (SGSN, GGSN, SGW, PGW, HSS, MME, PCRF, OCS).

Good experience in Packet Core protocols like diameter, GTP-C, GTP-U, Radius, Sigtran and interfaces such as Gn/Gp, Gi, Ga, Gx, Gy, S1-MME, S1U, S11, S6a, S8/S5, SGi.

Handling Front Office escalated issue & providing guidance to improve Network Monitoring.

Handling all HW/ SW related issue and new software / Patch up-gradation in PS core nodes.

Performing diagnostic, installation, alarming and debugging procedures for standard operations process.

Examining the traffic and maintaining, L2 Coordination to resolve technical issues.

Academic Profile:

B.C.A (2014 to 2016).

From Madras University, Chepauk, Chennai – 600005.

Percentage – 65%.

D.C.T (2008 to 2011).

From Central Polytechnic College, Tharamani, Chennai – 600113.

Percentage – 87%

S.S.L.C (2007 to 2008).

From R.C.M High School, St. Thomas Mount, Chennai – 600016

Percentage – 89%.

Experience Summary:

Vectone Mobile ltd, Chennai May’16 – Till Date

Roles & Responsibilities - Senior Telecommunications Engineer (Level - 2)

Handling the Mobile Virtual Network Operator network services for European countries.

Handling Level-2/Tier-2 Support and resolution to all Critical, Major, Minor faults.

Handling all roaming, CDR, Voice and data Customer Complaints through ticketing system and providing resolution within agreed SLA’s based on Severity.

Handling PS network performance related issues with the help of failure logs & traces.

Participate in on call service 24/7 for all packet core network issues.

Performing diagnostic, installation, alarming and debugging procedures for standard operation process.

2G/3G/4G traffic distribution as per IP utilization / throughput utilization.

Testing & Analysing SIP & VOIP Call scenarios with Operators.

Preparing Low Level Design & High Level Design Doc’s.

Examining the traffic & maintaining Level-2/Tier-2 coordination to resolve technical issues.

PS report preparation & presentation (Weekly & Monthly)

Huawei Technologies India Pvt Ltd, Bengaluru Jul’15 to Apr’16

Roles & Responsibilities: Circuit & Packet Core Engineer (Level-2)

Handling Level-2/Tier-2 Support and resolution to all Critical, Major, Minor faults.

Responsible for all O&M routines in PS NW (UMTS, LTE) minimizing service down-time.

Resolving Voice and data customer complaints (GSM, UMTS, LTE) through ticketing system and providing resolution within agreed SLA’s based on severity.

Keep Monitoring and analysing of UMTS, LTE Core KPI’s like location update success rate, Authentication Success Rate, Subscriber Attach Success Rate, Policy Execution Success Rate & Attach Success Rate.

Performing daily health check-up & audit for all circuits switched and packet switched NE’s.

Daily analysing of Network elements performance such as Traffic Routing, utilization balancing, success and failure trend, carrier performance, switch capacity and share the results with customers.

Analysis of circuit core KPI’s such as ASR, PSR, SCR, SS7 Load, Traffic and BHCA, take necessary action to improve the KPI.

Office of the Cantonment Board, Chennai Aug’13 to Jul’15

Installation, Configuration, Up gradation, of windows servers 2003 & 2008.

Troubleshooting network related issues & Providing LAN Connection.

Nokia Siemens Networks Pvt Ltd, Chennai Dec’11 to Jul’13

Roles & Responsibilities: Fault Management Engineer (Level - 1)

Provided Tier-1/Level-1 Support and solution for all Nokia core elements Hardware issues.

Monitoring Signalling links, Voice E1’s utilization & Core network.

Providing support to the circle team and NSS alarm monitoring team.

Alarm analysis, troubleshooting, ensure network availability & the system alarm free.

Clear code analysis & troubleshooting to resolve routing related issue in NE’s.

Responsible for taking fallback and MOD as per fault management process.

Analysis network performance and taking appropriate actions to maintain KPI’s within SLA.

Perform O&M routine checking of network active alarms, charging file status, SS7 signalling link status, link loads, circuit group status, clear codes etc..

Tools used:

BMC remedy, PT4, SDM.

Citrix, WEM, EMS, NMS

IRIS, RIA & Wire shark.

Technical Training:

Basics of signalling system-7(SS7).

GSM, CDMA, UMTS, LTE interfaces and their protocols.

Core Fault management and incident managements handling.

Mobility Training: Level-2 Troubleshooting for circuit & packet core NE’s.

Clear Code analysis & Planned Activity execution.

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Chennai

Date: SIVA S

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