Customer Service Engineer

Sai Prasad Nayak

As Heights, Flat-G**

Jawahar Nagar, Near AVK School Shriharipuram

Po-Malkapuram

Vishakhapatnam Email: **********@*****.*** PIN-530011 Mobile: +91 -998*-******

Career Objective:

Seeking for a rewarding and challenging position with a view to utilize my extensive knowledge and experience for the benefit of the organization

Professional Experience:

Organization: Concentrix India Pvt Ltd

Duration: Jan 2013- July 2015

Designation: Customer Service Executive

Responsibility:

Answering the calls from customers and help them with their problems that they are facing with Life insurance policy.

Escalating the important calls where the customer's query needs senior assistant.

Route the customer's calls in the appropriate departments for further assistance.

Prepare call logs by entering all the important information about the attended call.

Duration: July 2015- Feb 2016

Designation: Customer Service Executive(Sales Lead)

Responsibility:

Explaining the policy as per customer requirement.

Scheduling the appointment.

Generating sales lead from the campaign assigned .

Uploading the appointment in CRM Application.

Make ensure to track the end to end closure of the generated sales lead.

Duration: Feb 2016-Mar 2017

Designation: Quality Analysts

Responsibility:

To audit the number of calls on a daily basis.

Record feedback and To let the Customer service rep know about his/hers areas of improvements.

To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about.

Attend call calibrations.

To check if the CSR has used the right telephone etiquettes, And followed appropriate hold procedures and has a given a proper resolution for the customer.

Duration: Mar 2017- Till Date

Designation: Lead Quality Analysts

Responsibility:

Processing tickets on various tools.

Record feedback and To let the Customer service rep know about his/hers areas of improvements.

Audits the ticket as per the prescribed SOP.

Attend call calibration.

To check if the CSR has used the right Email etiquette

Conducting quality session for the NHT.

Part time Free Lancer - Desktop Support Engineer

Duration: July 2010 to Dec 2012

Responsibility

Worked as a part time freelancer in and around Visakhapatnam, India as a Desktop Support Engineer to assist customers with issues related to Desktop, Laptop, Printer, Scanner and Microsoft office peripherals.

Organization: Amkette Analytic Ltd

Duration: July 2009 to July 2010

Designation: Engineer-Customer Support

Responsibility:

Installation, Demonstration, Servicing of biotech instrument.

Calibration of instrument such as Brook Field-Viscometer, Atago-Polarimeter, Shimadzu-Balance, Cyber lab-Hplc.

Organization: New Delhi Television Ltd

Duration: Jan 2008 to Mar 2009

Designation: Transmission Asst

Responsibility:

Switching between Production Control Rooms giving live news or tape play out or automation along with all master recordings Fault finding & trouble shooting of Monitor, Mother Board.

Recordings of all incoming signals using live ingest systems in a totally tape less environment.

Co-ordination for all the above between Production Control Rooms and all bureaus.

Educational Background:

Achieved bachelor's degree in Electronics & Telecommunication Engineering

Biju Pattnaik University of Technology - 2007.

10+2 from CBSE - 2003

10 from CBSE -2001

Personal Details:

Name: Sai Prasad Nayak

Date of Birth: 25.12.1984, Marital Status: Single

Employment Status: Permanent

Passport: Yes

Reference: Will be pleased to provide upon request.

Declaration:

I am very Much Confident of my Skills to work in a Team.

I Hereby Declare, that all the above given Information are True to the Best of my knowledge.

Date:

Place: (Sai Prasad Nayak)

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