Mitchell J Cole

** ******* ****-*** ** Email: ac3byv@r.postjobfree.com

Suffern, New York 10901

845-***-****(Home)

845-***-****(Fax)

845-***-****(Cell)

Objective: To obtain a position as a Help Desk Support or Desktop Technical Support Analyst

COMPUTER SKILLS:

Operating Systems: MS Windows (Windows7, 8.1 & 10)

Network/Protocols: DNS, FTP, TCP/IP & Telnet

Software: MS Office XP,2000,97 including Outlook, Outlook Express

Network/Firewalls:, Norton Internet Security & MacAfee Security

Work Experience:

Flight Centre Travel Groups- Montvale NJ

Support Desk Analyst

December 2005-April 2017

Take calls up to 45 calls a day on a busy ACD Line

Troubleshoot problems on pc’s that use Windows 8.1 &10

Set up user accounts and deploy pc’s when needed

Troubleshoot assorted problems for MS office & Outlook 2013 and Office 365

Add clients to active directory

Installation and removal of various software applications.

Kraft Foods-Tarrytown NY

Help Desk Technician April 2005-December 2005 Set up of LAN Id's for Kraft North America Employees using Active Directory.

Create shared hard drives using computer management software.

Create e-mail boxes using Microsoft Exchange Server 2003.

Update trouble tickets in the service center database.

Coordinated the set up of CITRIX for users.

Frontline Communications Corporation- Pearl River New York February 2001-December 2004

Help Desk Desktop Support/Customer Support Specialist

High volume call center handling in excess of 75 calls a day

Responsible for diagnosing problems regarding the setting up of the internet on computers using Windows XP, 2000, ME, & 98SE

Worked with customers setting up e-mail using Outlook in Microsoft Office XP, 2000 & 97 or other assorted e-mail client software like Eudora or Mozilla Thunderbird as well as MS Outlook Express

Diagnosed DNS issues with customers using assorted Internet security programs (i.e. Norton or MacAfee)

Learned to troubleshoot e-mail problems by using telnet to access their mail boxes.

Assisted web hosting customers using FTP software like Smart FTP.

Familiar with Platypus call tracking software.

Education:

State University @ Albany- Albany, New York

BA Social Science/A.A.S. Accounting

The Cittone Institute- Mahwah, New Jersey

Professional Help Desk Analyst Certification

References:

Furnished Upon Request

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