Customer Service Sales

Sayeed Mutha Kabir PR

E-mail : **********@*****.***

Mobile : +974-********

CAREER OBJECTIVE:

To serve an organization which offers scope for self-improvement and enhancement of knowledge.

Strive for betterment of the organization which provides me opportunities to reach and exhibit the best of my abilities and to grow with the job.

EDUCATION QUALIFICATIONS

High School (Secondary School Leaving Certificate) from Bapu High School, Bangalore, Karnataka.

SKILLS:

Creative & Quick learner.

Team Oriented and with leadership Skills.

Other Strengths are Team player & Result oriented, adaptable to situations, Good Communication & Convincing Skills.

TECHNICAL SKILLS :

Software Packages : Microsoft Office, Open Office, Photoshop, MS tool.

Operating Systems : Windows Xp, Windows 7, Ubuntu and Fedora.

EMPLOYMENT HISTORY:

Duration

Organization

Designation

May 2015 – May 2017

Sun & Sands Sports WLL ( Qatar )

Sales Assistant

Description :

Sun & Sands Sports WLL is a Part of GMG group of companies,

It's the no one Retail Sports Store in Middle East, Sun & Sands Sports deals with the most reputed Brand Names like Nike, Adidas, Under Armour, Converse, Vans, The North Face, Timberland, Columbia, and so on, Sun & Sands Sports is best retail sports store dealing customers with the best of the service all over Middle East Market.

Role and Responsibilities:

●Co-ordinating with customers to maximum satisfies their requirement & maintains the customer satisfaction level.

●Responding and follow-up to walk ins and phone enquiries

●Customer follow up and capturing the latest experience during the new product introductory

●Maintaining and developing relationships with existing customers

●Complaint management (handled internal logistic complaints and Product related complaints)

●Feedback management.(collected maximum latest customer feedbacks regarding product, service, sales submitted)

●Participated and conducting weekly and monthly meeting

●Conducting customer voice management campaign.

●Participate in morning sales meeting.

●Collected and submit the maximum customer appreciation letters

Duration

Organization

Designation

Mar 2014 – Jan 2015

Flipkart Internet

Senior Consultant

Description:

Flipkart.com is India’s leading e-commerce marketplace with over 20 million products across 70+ Categories, Launched in October 2007.

Ranked amongst the top 10 websites in India as per Alexa Rankings, Flipkart is known for the Innovation that has revolutionized online shopping.

Role and Responsibilities:

Co-ordinating with customers to maximum satisfies their requirement & maintains the customer satisfaction level.

Responding and follow-up to incoming email and phone enquiries

Customer follow up and capturing the latest experience during the new product delivery

Maintaining and developing relationships with existing customers

Complaint management (handled internal logistic complaints and Product related complaints)

Feedback management.(collected maximum latest customer feedbacks regarding product, service, sales submitted)

Participated and conducting weekly and monthly meeting

Conducting customer voice management campaign.

Participate in morning sales meeting.

Collected and submit the maximum customer appreciation letters

Duration

Organization

Designation

Feb 2012 – Feb 2014

Edi-Wise Solution

Process Associate

Description:

Edi-Wise Solution is a Business process outsourcing (BPO) a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

Combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work.

Role and Responsibilities:

Frequently includes importing, cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes.

Presenting data in charts, graphs, tables, designing and developing relational databases for collecting data and in some organizations it also includes building or designing data input or data collection screens.

Data Definition Language or Data Manipulation Language SQL commands, be responsible for improving data quality and for designing or presenting conclusions gained from analyzing data using statistical tools like Microsoft Excel.

Work in diverse domains including healthcare or social sciences and they come from a diverse background.

Duration

Organization

Designation

Jul 2010 – Jan 2012

Hotel Annora

Front Office Executive

Description:

Hotel Annora is one of the best Business Apartments in Bangalore, your home away from home in Bangalore, India. Quite simply, the better alternative to hotels, our spacious serviced apartments offer you the comforts of private residential living with the convenience of state-of-the-art business facilities.

Hotel Annora Serviced and Hotel Apartments are fully furnished with all the amenities which suits business travelers and leisure travelers which is a perfect blend of hospitality and style and makes you feel at home.

Role and Responsibilities:

Greet all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.

Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.

Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.

Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.

In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate.

To use the up-selling techniques in order to maximize the Rooms Revenue.

Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.

Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.

Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each.

Prepare and report guests with High Balance to the attention of the Front Office Manager.

Be thoroughly aware of the Hotel Reservation System, and cancellation policy.

Communicate with all other departments through the proper channels, and through the Communication Forms.

Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.

Develop a working Knowledge of the Reservation Department, Take same day reservations, and be aware of the cancellation procedures.

Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.

Always deport Him/ Her in keeping with the high standards of behavior and appearance expected of his Hotel in his/her attitude towards Hotel Guest and employees.

Duration

Organization

Designation

Feb 2008 – Mar 2010

McDonalds Family Restaurant

Trainee Squad

Description:

The McDonald's Corporation is the world's largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries across 35,000 outlets. Headquartered in the United States, the company began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald. In 1948, they reorganized their business as a hamburger stand using production line principles. Businessman Ray Kroc joined the company as a franchise agent in 1955. He subsequently purchased the chain from the McDonald brothers and oversaw its worldwide growth.

Role and Responsibilities:

Ensuring smooth communication between kitchen and dining room.

Directs Order takers, Food runners and oversees the dining room experience.

Enhances fine Dining experiences.

Consulting with Floor Managers and Crew Members.

Communicate with crew members and help clear tables.

Training fresh recruits/ Trainee crew on the restaurant duties.

Personal Profile

Date of Birth:

15/02/1986

Marital Status:

Single

Languages Known:

English, Hindi, Kannada, Malayalam, Tamil & Urdu.

Nationality:

Indian

Permanent Address:

Current Address:

#24/6, 4th Cross, Rajappa Block, Church road, J.C.Nagar, Bangalore, India

P.O - 560 006.

Al Mansoura, Doha

Passport details

Number:

J9306426

Issued at:

Bangalore

Expiry Date:

Visa Status:

20/09/2021

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