CURRICULUM VITAÈ
Kedibone Cecilia Qholosha
*929A Zone 10
Meadowlands
Soweto
1852
email address: ac3bx7@r.postjobfree.com
GENDER
Female
DATE OF BIRTH
17th March 1988
IDENTITY NUMBER
880-***-**** 080
EMPLOYMENT EQUITY STATUS
BLACK SOUTH AFRICAN
HOME LANGUAGE
South Sotho
OTHER LANGUAGES
English, IsiZULU, Xhitsonga, IsiXhosa
MARITAL STATUS
Married
SCHOOLING AND EDUCATION
Tertiary Education
Institution: Regenesys Business School
Qualifications: BBA Degree
Year 2017 - 2019
Duration 3 Years
Institution: Havatech Call Centre Institute
Qualifications: Call Centre Certificate, National Call Centre Skills (NQF 2)
National Call Centre level 4 (NQF 4)
Computer Certificate: Microsoft Word, Excel, Power Point
Year: 2008
High School
Last School: Moshesh Senior Secondary School
Date of Leaving 2006
Grade Completed: Grade 12
Subjects: Sotho: First Language
English:Second Language
Accounting
Business Economics
Economics
Travel and Tourism
WORKING EXPERIENCE
Company: Sasol Sebenzile
Position: Cashier
Duration: August 2011– till to date
Duties: Upselling & Cross Selling goods
Promoting new Monthly Specials
Customers Services
Company: Webcomic Call Centre
Position: Contact Centre Agent
Duration: June 2008 – Dec 2008
Duties: Making telephone Calls,
Maintaining records of Calls made,
Upselling & Cross selling any products & services,
Compiling reports & addressing correspondence to
Customers.
Company: Global Telemarketing Services
Position: Call Centre Consultant
Duration: March 2008 – April 2008
Duties: Improving customer service levels,
Answering incoming calls,
Archiving set team & individual targets
REFERENCES
Company: Sasol Sebenzile
Name: Mr Sfiso
Position: Manager
Contact Details: 082-***-****
Company: Webcomic Call Centre
Name: Mr Jamaine
Position: Manager
Contact Details: 074 455 880
Company: Telemarketing Services
Name: Mr Kabelo Kgaye
Position: Deputy Registrar
Contact Details: 011-***-****