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Customer Service Manager

Location:
Johannesburg, GP, South Africa
Salary:
R100k to R150.00 p/a
Posted:
November 15, 2017

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CURRICULUM VITAÈ

Kedibone Cecilia Qholosha

*929A Zone 10

Meadowlands

Soweto

1852

073 *** **** / 076 *** ****

email address: ac3bx7@r.postjobfree.com

GENDER

Female

DATE OF BIRTH

17th March 1988

IDENTITY NUMBER

880*** **** 080

EMPLOYMENT EQUITY STATUS

BLACK SOUTH AFRICAN

HOME LANGUAGE

South Sotho

OTHER LANGUAGES

English, IsiZULU, Xhitsonga, IsiXhosa

MARITAL STATUS

Married

SCHOOLING AND EDUCATION

Tertiary Education

Institution: Regenesys Business School

Qualifications: BBA Degree

Year 2017 - 2019

Duration 3 Years

Institution: Havatech Call Centre Institute

Qualifications: Call Centre Certificate, National Call Centre Skills (NQF 2)

National Call Centre level 4 (NQF 4)

Computer Certificate: Microsoft Word, Excel, Power Point

Year: 2008

High School

Last School: Moshesh Senior Secondary School

Date of Leaving 2006

Grade Completed: Grade 12

Subjects: Sotho: First Language

English:Second Language

Accounting

Business Economics

Economics

Travel and Tourism

WORKING EXPERIENCE

Company: Sasol Sebenzile

Position: Cashier

Duration: August 2011– till to date

Duties: Upselling & Cross Selling goods

Promoting new Monthly Specials

Customers Services

Company: Webcomic Call Centre

Position: Contact Centre Agent

Duration: June 2008 – Dec 2008

Duties: Making telephone Calls,

Maintaining records of Calls made,

Upselling & Cross selling any products & services,

Compiling reports & addressing correspondence to

Customers.

Company: Global Telemarketing Services

Position: Call Centre Consultant

Duration: March 2008 – April 2008

Duties: Improving customer service levels,

Answering incoming calls,

Archiving set team & individual targets

REFERENCES

Company: Sasol Sebenzile

Name: Mr Sfiso

Position: Manager

Contact Details: 082 *** ****

Company: Webcomic Call Centre

Name: Mr Jamaine

Position: Manager

Contact Details: 074 455 880

Company: Telemarketing Services

Name: Mr Kabelo Kgaye

Position: Deputy Registrar

Contact Details: 011 *** ****



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