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Service Manager

Location:
Wilmington, Delaware, United States
Posted:
November 15, 2017

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Alan M. Rosenthal

With the exposure to the trucking industry and the philosophies that I learned at Ransom Engines, I saw a need to help bring antiquated business practices to the next level which the diesel trucking industry was about to face. These were no different than what we saw in the automotive industry. EPA mandates and clean air standards of 2006 were a disaster to the diesel engine manufacture. For over 90 years every process was about the same. Along comes 2006 and the industry changed 100% from fuel to the composition of parts as well as the introduction of electronics in the diesel engine world. The industry was in total frustration. The fact was this was a parallel version of 1980’s technology I already worked through and saw a need to help companies hurdle through the next stage and future of the industry.

My name was referred to a Navistar owned International dealership; the position was for Parts Department Manager. Having a background in parts facilitated the interview and I obtained the position. These were program dealerships that Navistar owned and were marketing to sell. Negotiations were ongoing and the uncertainty of the future for this dealership forced many key people to take other positions that were solid in an unstable employment market. An opportunity for me to get back into the Service Department, a place that I was most familiar with came up in February' of 2010.

I networked myself to be a freelance consultant; focus was on small to medium sized companies with a need to perform in a new version of a business practice that has been the same for decades, exposure to Six Sigma, Lean Technologies, bringing back the personalized service that the industry had forgotten. I worked closely with various fantastic small business owners and for the most part measurable and consistent progress was achieved. The companies varied from automotive, heavy truck, parts remanufacturing, medium duty construction equipment, rental and small power generation equipment. Fleet service and fleet maintenance as well as developing the introduction of mobile maintenance to a fleet service company that wanted to expand its services. Unfortunately the economy faltered and funds were needed to stay in operation.

Alan M. Rosenthal

Email; ac3bwv@r.postjobfree.com Cell; 610-***-****



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