Mohamed Magdy El Shebly
ac3buy@r.postjobfree.com
Academic Background
**** ******** ** ******** **************, Faculty of commerce, English section
Helwan University, Cairo, Egypt
2001 High School Diploma, Science, Port Said Language School in
Zamalek, Cairo, Egypt.
OBJECTIVE: Seeking a position that requires innovation, resourcefulness, Self-motivation
And team work. It will provide career advancement and Enhancement of
Professional skills.
Summary:
With more than 9 years’ experience in cards operation was able to enhance efficiently the operation process including the reconciliation and settlement to be more efficient and accurate and with less time and resources through automation of all the involved process along with support from IT deportment
Along with chargeback experience as issuer and acquirer and manage a team to ensure refunding as per agreed SLAs with other vendors
EXPERIENCE:
Arab African international Bank
Duration: August 2009-present
Position: Unit Head
Department: Credit Card Operation
Job Description:
Unit Head Debit and credit cards settlement and reconciliation and disputes
Responsible of card products launching and improvement along with IT department
Responsible of automation process within Card center
Core banking project team member
Responsible for reconciliation of all card center accounts
Responsible of monitoring and reporting of misuse cards usage
Projects:
migrate Local Cards to Visa and Master debit cards
migrate local payroll Cards to Visa and Master Cards
implementation and migration from EBC system to CEPS system
implementation and design process for Fawry service
Settlement and Reconciliation:
Supervise
Daily 123 settlement
Daily Visa Settlement
Daily corporate (flucy) payroll settlement
Daily ACH government payroll settlement
Daily ATM settlement
Daily MasterCard settlement
Daily government ACH settlement and reconciliation
Daily Fawry payment settlement and reconciliation
All governmental institution payroll settlement between branches and bank accounts
Launched and test Visa Electron card (debit card) and organize transactions flow and dispute cycle and settlement process to be implement efficiently
ATM:
Supervise
ATM cash cover representing in available cash in all ATM machines and the cash held with NPC for further ATM replenishment
Processing the daily Forex reports
Daily cash cover and cash usage related to our ATMs’ machine
Process Forex transactions
Gov and Corp,(flucy) cards transfer from card to card or to bank account
Dispute:
Supervise
ensure disputes meet SLAs
initiate chargeback and copy request
Cover customer dispute / complain regarding transaction performed by ATM, Visa, Master Card credit card (partial or non cash dispense) claims, investigation and refund process for three different scenarios: AAIB customers using AAIB ATMs, AAIB customers using other banks’ ATMs & other banks’ customers using AAIB ATMs
Handling payroll customers (flucy & government cards) claims concerning ATM transaction (Onus & Off us)
Receive ATM dispute & POS disputes from customer service or branch and handle
Handling Visa & MasterCard holders disputes, any incorrect amount charged, wrong calculated amount in other currency, amount charged to customer while it was paid by other means, exchange rate complaints, fraud amount,non dispensed cash, partial dispensing cash, cancelled recurring transactions, card lost, internet fraud or charged fees without approval, etc
Initiate charge back & copy request
Forex dispute handling
Receive other banks claims concerning their customers using AAIB ATMs and inform claiming bank of investigation result and attach journal as evidence of cash dispense or accept claim and refund amount to the bank through dispute tracking system
Inform branch that customers claim is valid or not valid and submit journal or receipt to advice customer accordingly
Forex dispute handling
Issuing supervise:
Prepare daily issuing activity report including MIS(NEW,REPLACEMENT,CANCELED)
Approve and check Visa card issuing through MSCC and linked to the bank system
Approve and check Master card credit card issuing
Approve and check ATM card issuing through bank system
Credit cards replacement(lost,stolen,fraud,convertion)
ATM cards replacement
ATM pin reissue
Visa pin reissue
Increase & decrease limit
handling payroll customers (flucy & government cards) transfers from AAIB account or from old to new card
Inform branch that customers claim is valid or not valid and submit journal or receipt to advice customer accordingly
Credit Agricole Bank
Duration: September 2008-september 2009
Position: Senior Banking Assistant
Department: Debit Card Settlement and
Reconciliation Unit
Job Description:
Team leader to ATM disputes, POS disputes, settlement and reconciliation
ATM disputes, POS disputes, settlement and reconciliation
Member of credit card migration team from outsource processing center network international company-Dubai (NIC) to processing in house
Cover customer dispute / complain regarding transaction performed by ATM, Visa, Visa Electron and Master Card debit card(partial or non cash dispense) claims, investigation and refund process for three different scenarios: CAE customers using CAE ATMs, CAE customers using other banks’ ATMs & other banks’ customers using CAE ATMs.
Receive ATM dispute & POS disputes from customer service or branch and handle
Handling Visa card holders disputes, any incorrect amount charged, wrong calculated amount in other currency, amount charged to customer while it was paid by other means, exchange rate complaints, fraud amount,non dispensed cash, partial dispensing cash, cancelled recurring transactions, card lost, internet fraud or charged fees without approval, etc
Visa balance transfer process workflow for non-Visa cardholders and existing Visa cardholders
Initiate charge back & copy request
Forex dispute handling
Inform branches that customers claim is valid or not valid and submit journal or receipt to advice customer accordingly
Receive other banks claims concerning their customers using CAE ATMs and inform claiming bank of investigation result and attach journal as evidence of cash dispense or accept claim and refund amount to the bank
Develop complain & dispute site program which ensure full control of SLA (service level agreement)
Develop Temporary credit policy and full control on the account
Daily MasterCard settlements
Daily Visa / Visa prepaid settlement
Forex Settlement
Weekly Amex settlement
Cover all settlement and reconciliation of all ATM transaction related to CAE customers and other banks
Ensure refunds for CAE customers and surplus for other banks
Barclays Bank
Duration: September 2007 – 2008
Position: Relationship Officer Corporate Department
Department: SME’S –Corporate Department
Job Description:
Set meetings with BOD or accounting manager introducing bank corporate department services and facilities
Explain and notify all bank corporate products and how to use this product efficiently to help development of business
Get 3 months balance sheet to ensure annual sales turn over not less than 5,000,000 LE and to be studied and analyzed by corporate risk department
Convince corporate to shift all their deals and accounts to the bank
Ensure that client get the corporate offer and special rates and follow up with the corporate with any problem occurs
Activating a bank account for the client to save his money and start his facility programs
Marketing Barclays SME’s corporate department
Offer letter of credit and letter of grantee facilities
Certificates and Courses:
VISA INTRODUCTION TO DISPUTES & VROL
From 18/05/2009 to 20/05/2009
VISA ARBITRATION & COMPLIANCE
From 21/05/2009 to 22/05/2009
VISA Net Financial Management
From 05/07/2011 to 07/07/2011
MasterCard Efficient Chargeback, Arbitration & Compliance
From 09/08/2015 to 11/05/2015
VISA Understanding Dispute Resolution
From 01/11/2015 to 03/11/2015
VISA Master Dispute Case Filling
From 04/11/2015 to 05/11/2015
Anti-Money Laundering and Combating the Financing of Terrorismالمعهد المصرفي المصري) )
From 15/01/2016 to 22/01/2016
Common Reporting Standards Awareness Session