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Sales Customer Service

Buena Park, California, United States
November 15, 2017

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**** * ***** **** #*, Long Beach CA *****


Karla De La Mora

OBJECTIVE Seeking a position where I can advance in a direction to aid the company's needs by bringing my well-rounded problem solving abilities, can-do attitude and well-founded conservative ideas of honesty, fidelity, responsibility and respect. I feel I will make a great addition to any team for the advancement of the company. I have developed productive social media skills to develop and grow prosperous business leads using Facebook and LinkedIn. EXPERIENCE

12/16- 08/17 Dondys Roofing, Brea, CA

Office Manager/HR/ Purchasing/Payroll

• Handled all HR matters with all personnel including Payroll.

• Maintained all Purchasing matters while developing strong connections with Vendors.

• Generating leads, Advertising and Marketing.

• OSHA Compliance

• Maintained all Payroll through SAGE.

02/15- 11/16 The Camp Transformation Center of Long Beach, Long Beach, CA Camp Director

• Monitor and manage staff to include training, scheduling, disciplining and team building.

• Track, monitor and submit payroll inquiries.

• Professionally present company programs and products to guests and prospects.

• Set daily appointments and conduct follow-ups with clients, prospects, and leads.

• Maintain high membership and merchandise sales and convert leads to clients.

• Meet and exceed all sales quotas.

• Track and monitor sales reports.

• Develop and implement client retention methods.

• Monitor inquiries and entries into company system, such as Mind Body and Call Fire.

• Complete administrative work consistently and accurately.

• Assist and direct guests and members with high energy and enthusiasm.

• Handle member service issues in a polite and timely manner.

• Build positive relationships and good rapport with members and staff.

• Maintain professional work related activity on social media. 09/13- 01/15 MWS Medical Waste Services, Paramount, CA Account Executive

• Identify new business and develop new accounts.

• Ensure customer service to all established accounts.

• Manage renewal, purchasing and contractual issues.

• Setting up cost effective medical waste programs for waste removal. 05/11 - 8/13 Continco Container, Norwalk, CA

HR /Administrative/Purchasing./Inside Sales/ Translations into Spanish

• Inside sales. Develop leads and process incoming sales orders.

• Generate payroll using systems Kronos and as400

• Handle all HR matters with all personnel.

• Address all purchasing needs, monitor inventory and place purchase orders.

• Translate needed material into Spanish and present safety meeting in Spanish. 11/07 - 01/10 Ledtronics, Torrance, CA

Sales Administration

• Creating quotes and proposals and generating leads through targeted calling campaigns

• Responsibilities include general sales process support, project research, e-mail, and direct mail.

• Prospecting and cold calling to create new business relationships.

• Qualify prospects needs and our service requirements, benefits and products.

• Maintain database of records

• Other work related duties as assigned.

• Interact comfortably with senior management, both internal and external.

• Prepared list of leads, delivers benefit statements, handles objections and decisions.

• In charge of "Government Sales and Inquires "

4/04 - 1/07 Carley Lamps, Torrance, CA

Sales/Customer Service

• Account Collections from commercial business (stream light, mag lights and etc.)

• Research reviewed and approved new and current customer for credit accounts.

• Managed detail aging, commission and sales journal.

• Answered inbound calls in support of customer’s needs.

• Conveyed in a reassuring manner step by step instructions to resolve application issues.

• Reviewed and issued audits on account information processes.

• Order entry and invoicing orders.

• Resolved customer issues for the benefit of the company 4/01 - 4/04 Kole Condensers, Gardena, CA

Accounts Receivable, Assistant Buyer

• Commercial collections from (Doug's Auto Body shop, Steve's Custom shop

• Handled a broad scope of internal processes, composing the daily management of billing, collections, reconciliation, general ledger, and month-end closing with a main focus on accounts receivable functions.

• Managed detail aging commission, manual, computerized cash batch, sales journal, executed and delegated data entry and order processing functions.

• Research reviewed and approved new and current customers for credit accounts. EDUCATION

2010 Torrance Adult School - Medical Billing and Medical Coding - certified July 2010 2007 Harbor College -Obtaining degree in Business Administration and Real Estate Principals 2000 Carson High School - Graduated

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