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Customer Service Human Resources

Killeen, Texas, United States
November 15, 2017

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Killeen, Texas


Professional Profile

Over 7 years experience in providing Human Resources Generalist support, staffing and selection, compensation and benefits, training and development. Competencies


Reduced grievances by writing legally compliant human resources policies and procedures according to FMLA, EEO, COBRA, ADAA, and company conduct. Wrote job descriptions for new recruiting system which reduced recruiting time and costs. Balanced staffing needs while assisting in Reduction-in-force (RIF). Implement, process, and management staff on new Employee Disciplinary process with an average of 35 new monthly disciplinaries.

Professional Experience Sept 2015 - Present

Solution One Industries Inc.

HR Generalist

Full-Cycle Recruiting for Government Contracts world-wide to include recruiting at job fairs and social media.

Process employee benefits, mandatory training tracking, and administer employee relations.

Hire employees with union shops, compile ACA reports, FMLA tracking and COBRA processing.

Texas Juvenile Justice Department-Mart, Texas Dec 2014 – Sept 2015 HR Specialist II

Process and assist administering Employee Disciplinaries; to include facilitating between management and staff, write training material and train manager/supervisor staff, and maintain data averaging 35 disciplinaries per month.

Customer Service, assist in Onboarding, job fair, and employee benefits. Vectrus – (previously ITT Exelis) Camp Arifjan, Kuwait Feb 2013 – Jan 2014 Human Resources Generalist

Full-cycle internal/external recruiting for director, managerial, technical, industrial, engineering, and skilled trade positions, to include onboarding and exit interviewing.

Process payroll, benefits, compensation, employee leave tracking, and employee training for a 24/7 903 employee operation.

Assist Employee Relations Officer with employee grievances/issues. o Full-Cycle Recruiting


o Exit Interviewing

o Go-To Attitude

o Performance


o Employee Relations

o Employee Benefits

o Supervision

o Detail Oriented o Background Checks o Random Drug Testing o Process/Administer


o Staff Training

o Negotiations

o Post Vacant Positions

o Policy Writing

o Open Enrollment

o Multi-tasking

o Process Status


o Worker’s


Technical Competencies

o Microsoft Office-


o Visio

o Inactive Secret

Security Clearance

o Excel, Power Point,

Word, Outlook,

Publisher –


o Adobe

o PeopleSoft, AS 400,


o Kenexa Brass Ring



Facilitate employee appraisals, annual employee physical scheduling and flu shots, and random drug testing.

Liaison between employees and HR management to resolve conflicts. Vectrus – Camp As-Sayliyah, Qatar Feb 2011 – Jan 2013 Personnel Services Center Lead

Administer HR functions, manage employee housing, and immigration for 142 employees. Supervise two foreign nationals, and assist Program Manager.

Manage and train Non-Combatant Evacuation Operations (NEO). Administer immigration processing. Central Texas College – Killeen, Texas Nov 2010- Feb 2011 Transition Teacher/Coordinator

Develop, coordinate, market, recruit, train college/career readiness workshops, and advise adult students; and teach GED/ESL teachers.

Research local/state job markets to match and encourage student career needs.

Public speaking and outreach to various groups.

Westech International, Inc. – Albuquerque, New Mexico June – Aug 2010 Personnel Assistant II

Team member in job fair, hire 130 employees for temporary U.S. Military Government Contract. Create and conduct employee training.

Process and coordinate employee travel, employee files, data base, track attendance, reports, and personal assistant to project lead.

SDV Command Source LLC – Killeen, Texas Mar 2010 – June 2010 General Clerk II

Create and maintain logistics of storing vehicles for U.S. Government Contract.

Monitor employee time, conduct onboarding, conduct safety briefings, and customer service. Assist in contract bidding process.

Schedule customer appointments and coordinate vendor services. Serenity Memorial Services – Temple, Texas Apr – Sept 2009 HR Generalist – Internship

Write and place job vacancy ad, recruit, interview, select, hire, write employment contracts and job descriptions. Train staff to sell pre-funeral/burial appointments telephonically. Texas Department of Criminal Justice – Gatesville, Texas May 1996 – May 2009 HR Specialist (May 96 – Sep 98) / Clerk (Oct 98 – May 09)

Administer open enrollment for 750 employees, onboarding, coordinate recruiting, and administer FMLA, Military, and Parental, sick and vacation leaves. Assist in EEO, Worker’s Compensation, and retirements. Distribute paychecks, data entry time sheets, and leaves, interpret company policy, coordinate training and travel, and answered employee questions.

Inspect mail for 2,000 female inmates and calculate accurate postage. Daily pick up and deliver mail to-and-from post office and prison units.

Type a daily mandatory of 8 case summaries in parole office while answering 80-120 phone calls. Write daily reports and assist clerks where needed. Courier for office. Education

B.A. in Business Administration/Human Resources – Tarleton State University Memberships: National SHRM member / CTHRMA (past Program Director) Toastmasters International –Lonestar Toastmasters: past President / Centex Professional Trainers –VP Membership

US Passport: Current

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