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Customer Service Manager

Location:
Needham, Massachusetts, United States
Posted:
November 14, 2017

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MICHAEL CRUZ

*** ***** ******** ******, *****, NY 10473

Cell: (646)***-**** - ac3bpa@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic. Hardworking manager who thrives under pressure and goes above and beyond to create unforgettable work experience. Focused manager successful at multi- tasking and delivering prompt and excellent service to all customers. Maintains a positive attitude and a great sense of humor during all hours. SKILLS

Strong customer relations

Motivated self-starter

Safety-oriented

Developing office systems

Opening and closing procedures

Excellent communication skills

Staff training/development

Customer service-oriented

Reliable

Flexible schedule capability

Ability To Lift

Lifting Ability

Multi-tasking

Account and territory management

Fast learner

Budgeting

Inventory management

Computer proficient

Employee scheduling

Organized

Payroll administration experience

Thrives in fast-paced environment

Shipping And Receiving

WORK HISTORY

03/2014 to 09/2017 Auto Body Estimator/Manager

Supreme Auto Works body shop – Yonkers, New York

Reviewed the financial aspects of product development, such as budgets, expenditures and research and development appropriations. Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.

Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.

Consulted with buying personnel to determine projected demand for products and services.

03/2007 to 12/2013 Cash Out Supervisor

RDC Payroll Services – Bronx, New York

Maintained accurate records of past due customer account activity. Managed work flow to exceed quality service goals. Trained staff on operating procedures and company services. Payroll Services for any size business.

In charge of Opening and Closing each and every one of the check cashing stores owned by RDC Payroll Services.

Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

08/2004 to 10/2006 Maintenance/Custodian/Elevator Operator, Freight/Doorman Public building services – New york, New York

Hosed down and swept steps and sidewalks.

Inspected facility and grounds and picked up any trash. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

Mixed water and detergents in containers to prepare chemical cleaning solutions. Cleaned in and around the buildings, prioritizing safety at all times. Supervised the cleaning, maintenance and care of building and grounds. Operated Elevator to transport materials and equipment between floors of commercial establishment.

Responsible for assisting customers or residents as they arrive or depart from commercial buildings.

04/1998 to 06/2006 Delivery

Sparkling Dairy company – Harrison, New York

Kept the warehouse and associated outside areas neat and clean at all times. Completed on-time deliveries by choosing the best and most efficient routes. Worked overnight shifts during peak periods.

Recorded each delivery using the proper paperwork before leaving the warehouse. Completed and submitted all necessary logs and paperwork on a daily basis. EDUCATION

2001 High School Diploma:

South Bronx High School - Bronx, New York



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