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Customer Service Manager

Location:
Kanpur, Uttar Pradesh, India
Salary:
35-40
Posted:
November 15, 2017

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Surbhi Shridhar

Address: ***/***, ***********, ***** **. 5, Kanpur (U.P.)

Mob: 775******* Email: ac3bp9@r.postjobfree.com

To acquire the professional skills and practical knowledge which can give

optimum advantage to my professional experience so as to increase the

profitability of the organization with which I am attached. Looking for career

enrichment opportunities in where I can utilise my skill sets.

PROFESSIONAL SNAPSHOT

Organisation: Karamdevi Memorial Academy World School

Duration: October 2013 till date

Role: Advertising and Marketing Head

Responsibilities:

Managing the addmissions and branding of the Institute.

Shifted to teaching profile and became English Faculty of middleschool.

Organisation: EGE Global, New Delhi

Duration: January 2011 to December 2011

Role: Counsellor

Responsibilities:

Counseling students for overseas education via new marketing strategies.

Handling administration, conducting presentations and seminars.

Organisation: Max New York Life, Kanpur

Duration: January 2007 to October 2010

Role: Assistant Manager

Responsibilities:

Managing operations, customer service and service recovery.

Ensure training of agents and office staff with new processes.

Organisation: HDFC Bank

Duration: September 2005 to December 2006

Role: Assistant Manager

Responsibilities:

Acquisition throught direct sales to walk-in customer and referrals.

Cross selling of products and services.

Enhancing the value of existing customers and retention of existing portfolio.

Managing branch operations and Audit compliance.

CORE COMPETENCY

Pesistent

Sincere & Confident

Flexible

Passionate Learner

Analytical Skills

TRAINING & INTERNSHIPS

LG Electonics (May 2004 to June 2004)- New Delhi

Did a research on market awareness of the products in Microwave division and

launching new LG product in the same division.

SOCIAL SERVICE

Was a member of PRAYAS and educated women and children for creating better

opportunities for them.

Was a member of DISHA and it gave emphasis to Women education and Women

Empowerment.

SCHOLASTICS

Duration Qualification College Degree Percentage

2003 to 2005 MBA (Marketing & IT) Passed 74

2000 to 2003 B Sc Passed 64

Gaur Hari Singhania Institute of

Management & Research

Christ Church College, CSJM

University

Class Academic Board School Percentage

2000 XII 72

1998 X 75

Year Of

Passing

Central Board Of Secondary

Education

SPSEC,

Kanpur

Central Board Of Secondary

Education

SPSEC,

Kanpur



Contact this candidate