Customer Service Professional Experience
Resume:
HENRY R. CELIS
**************@*****.***
**-** **** *** *** York, NY 11373
Determined to provide outstanding customer service
Eager to see hard work translate into the success.
A problem solver to find the best alternative solution.
Determined to set a high standard for the company.
Well able to handle a wide variety of situations while in continuous contact
with the public.
Work independently or as part of a team with or without supervision.
Ensure comfort of customers.
Provide leadership by responding to a variety of situations that may occur.
Creative, out of the box thinker & ready to adapt to daily challenges.
Kind, positive and optimistic attitude to customers.
Determined to create and maintain continuous collaborative communication with customers to inspire a shared commitment to a higher standard of success.
Highly, qualified, energetic and enthusiastic individual specializing in foreign languages.
EDUCATION
Bachelor's Degree English, University of Caracas, Venezuela 1988
High School Diploma, Aranda - Venezuelan School, 1980
French Diploma – Paris, France
CPR & First Aid Kit training 2015
Flight Attendant FACTS training
SPECIAL SKILLS AND ABILITIES
Proficient in English, Spanish & French
Interpreter & Translator in French & Spanish
Italian language – Basic Knowledge
Excellent Customer Service Skills
Able to accept constantly change in the schedule
Friendly, polite and committed to delivering exceptional customer service.
Exercise good judgment and display exceptional interpersonal skills.
Dependable, punctual, and display a strong work ethic.
Caring, nurturing and handle stressful situations with grace.
Accept personal responsibility for resolving conflicts
People Person who enjoys meeting new people
Team player who works well with others
Excellent Organizational Skills
Not a quitter, works until the job is done
Maintains Positive Client Relationships
Maintains Efficient Project Planning and Implementation
Implementation of Technological Approaches
Ready to exhibit refined communication skills and maintain a neat, professional
appearance
PROFESSIONAL EXPERIENCE:
March 2017 – September 2017
Private Spanish Instructor
Spanish Language for adults
World Language Institute
3730 Kirby Drive Suite 1200, Houston, TX 77098
January 2017 – Present
ESL Instructor (volunteer)
English Language instruction for Spanish Speakers
St. John Vianney Church, 77079
08/2013 – July 2016
Spanish Teacher - Yorkshire Academy
Spanish & French Interpreter for Parents & Students
Translation of school correspondence between parents and staff
14120 Memorial Drive – Houston, TX 77079
08/2010 - 06/2013
Spanish - French Teacher - The Honor Roll School
Spanish & French Interpreter for Parents & Students
Translation of school correspondence between parents and staff
Sweetwater Blvd - Sugar Land, TX 77479
10/2005 – 07/2010
Substitute Teacher K-12 Katy Independent School District
6301 South Stadium Lane, Katy TX 77494
1/2005 - 12/2006
Archer Chrysler Jeep
Customer Service – Sales Department
Bilingual communications and translations between staff and clients
I-10, Katy Texas
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