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Technical Writer Customer Service

Location:
Scottsdale, Arizona, United States
Posted:
November 14, 2017

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Paul A. Bass

**** *. ***** **** ****, Phoenix, AZ. 85024

Voice: (425) ***-**** Email: ac3bn6@r.postjobfree.com

CAREER OBJECTIVE: To obtain a position as a Senior Level Technical Writer.

CAREER EXPERIENCE:

10/16 ā€“ Pres Sonovision USA Inc. Aircraft Component Repair Manual Technical Writer

21630 N. 19th Ave. Suite B-3, Phoenix, AZ 85027 (623) ***-****

At Sonovision, I revise Aircraft Component Maintenance Manuals in the SD1000D specification or ATA iSpec 2200 formats from markups and other engineering source data from the Client. Iā€™m able to work both independently and as part of a team to meet budget and schedule constraints and client delivery requirements within a timely manner. The production tools that I use are Arbor Text XML, SGML, and Adobe Acrobat to produce PDF files.

10/15 - 10/16 Unemployed

07/15 ā€“ 10/15 Aerotek, Aircraft Component Repair Manual Technical Writer

11201 Tatum Blvd #150, Phoenix, AZ 85028 (602) ***-****

At Aerotek, I was contracted to revise the text and illustrations for Component Maintenance Manuals for Aircraft Cabin Pressurization Systems according to the SD1000D specification and ATA iSpec 2200 format. Worked from Engineering write ups, Drawings, Test and Validation Reports while adhering to Quality Systems Manuals to write using Simplified English Standards. Used Arbor Text XML, SGML, Confluence and Adobe Acrobat to produce PDF files.

09/13 - 07/15 Unemployed

03/10 - 09/13 Boeing Commercial Aircraft, Aircraft Manufacturing Engineer/Technical Writer

P.O. Box 3707, Seattle, WA 98124 (866) ***-****

My experience while working as part of the 787 Manufacturing Project Production Planning department, was spent revising Manufacturing Installation Plans for the Interiors group responsible for Potable & Waste Water, Sidewall Panels, Hydraulics Systems, and Flight Controls of the 787 Aircraft. I became very experienced with researching and locating the correct production specifications and certifications, drawings (Redars) and change history (Enovia) of the parts in question. Other applications I used to were, Enovia, Catia, and Delmia, for research and editing of the data within Velocity.

05/09 - 2/10 Apollo Group, Inc. Customer Support Representative

4025 South Riverpoint Parkway, Phoenix, AZ 85040 (800) ***-****

As one of many Online Technical Support Representatives for Apollo Group, serving the Students, Staff, and Faculty of the University of Phoenix by solving their technical and non-technical data processing issues accessing the Online Campus website. This experience has allowed me to use my Writers Interviewing skills to listen and pick out the important details from a call, accomplishing quicker thinking with increased precision to reduce call time.

02/08 - 05/09 Unemployed

07/07 - 02/08 PC Onsite, Customer Service /Technical Writer

4060 West Clarendon Avenue, Phoenix, AZ 85019 (602) ***-****

As a Help Desk Coordinator/DBA for PC Onsite, I dealt with clients to ensure their satisfaction resolving their difficulty is corrected. As a due process of teamwork, all staffers would meet with Management to prioritize issues for tasking to responsible individuals and follow through to resolving issue and informing the submitter of the answer. For each revision of the application, it was assigned to me edit all Online Help files using RoboHelp. The company also utilized my programming and Database experience to assist in the process of testing and documenting the failure of the main application that was coded in VB.Net. Using MS SQL Server 2000 & 2005, I made copies of new databases using DTS packages for each new customer. I wrote TSQL scripts for creating views to export data into Quick books plus using HTML, CSS, and SQL as production tools.

Paul A. Bass 425-***-****

07/06 - 07/07 Intellimet, Technical Writer

14500 N Northsight Blvd. Scottsdale, AZ. 85260

At Intellimet, my task was to create a detailed Gap Analysis document to reveal the nonfunctioning features of their main application used for ISO Certification preparation for Aerospace vendors to United Technologies. Logic flow charting the application, creating testing plans and user guides were all part of the many writing tasks I was assigned and volunteered to accomplish.

04/03 - 07/06 U.S. Airways, Airline Materials & Parts Supervisor

111 W. Rio Salado Parkway Tempe, AZ 85281 (480) ***-****

During my service to US Airways as a Night Supervisor, I was constantly presented with a myriad of situations that required Critical thinking and Active learning while supporting the Aircraft maintenance needs of a large Airline. My leadership abilities were constantly growing especially when faced with manpower shortages and heavy workloads when time is critical to support maintenance operations. In this position, I actively looked for ways to help the staff learn methods of quality customer service to ensure the timely tracking & tracing of shipments, rectifying shipping errors, product ordering, delivery status, pick up and drop offs of critical Aircraft parts. In addition to mentoring the staff, I created training materials to assist new hires to learn how to perform the many tasks that occur within the Warehouse.

10/97 - 04/03 SkyMall.com, Phoenix, AZ Sr. Technical Writer

1520 E. Pima Street, Phoenix, AZ 85034

At SkyMall, I was tasked to examine their e-commerce application for creation of training materials and online Help files to assist the user in making their shopping experience an enjoyable one. In addition to that project, I also assisted in creating test plans and participated in the testing process. That experience allowed me to maintain the Gap Analysis document to determine where the application had nonfunctioning features.

ACADEMIC ACHIEVEMENTS:

10/15 - 10/16 Grand Canyon University, Phoenix, AZ

Continuing education in Masters in Business Administration

01/97 - 12/01 University of Advancing Computer Technology, Tempe, AZ

Graduated with BA in Software Interactive Design and SQL MSCDBA

09/94 - 06/95 Connecticut School of Electronics, New Haven, CT

Graduated with FCC Aircraft Avionics License w/RADAR endorsement

08/81 - 12/82 Northrop University, Los Angeles, CA

Graduated with FAA Aircraft Airframe and Powerplant license

NATIONALLY PUBLISHED:

Aviation Maintenance Magazine, March 2001 and September 2004

REFERENCES:

Jason Rivera, Boeing Manufacturing Engineering Supervisor, (917) ***-****

Charles Winchester, HondaJet, Manufacturing Engineer, (817) ***-****

Rob Hough, Lockheed-Martin, F-35 Instructor, (972) ***-****

Revised May 2017



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