Jim Chandler

**** ******** **., ******, ** *****

925-***-**** • Email: ac3bm6@r.postjobfree.com

SOFTWARE MANAGEMENT PROFESSIONAL

Proven 12-year track record of innovation and success

Highly skilled and dedicated senior-level professional with demonstrated expertise in driving the success of growing businesses. Proven success managing technical and non-technical resources, as well as presenting innovative solutions. Seven years of vending management experience. Highly effective leader and mentor; readily cultivates a strong team environment. Excel at gathering client specifications and implementing solutions that ensure customer trust.

Core Knowledge and Skills:

Project Management

Executive Presentations

Build Customer Relationships

Systems Strategy & Implementation

Troubleshooting & Problem Resolution

Data & Telecommunication Solutions

Professional Experience

Senior Cashless Support – Crane Merchandising Systems, Dedham MA. 2015 – Present

Field Support Specialist 2012 – 2015

Train domestic and international customers on VendMax functions and how to integrate it into their business processes. Managed the Crane wireless product and services, including POG, VDIS, and OTA machine management. Effectively trained and supported remotely.

Key Achievements:

Training and implementation of VendMAX and StreamwareConnect POS application.

Analyzed business processes for Vending Management Software.

Chain-of-custody product management from purchasing to spoil return.

Implemented training solutions for customers, ensuring client success with newly installed technologies.

POG creation for the Media Machine product lines.

IT Director, O’Sullivan Enterprises, San Jose CA 2005 – 2012

Managed the implementation of the VendMax vending management system. Reorganized business processes and department function to maximize automation, reducing costs and increasing efficiencies. Maintained company IT infrastructure, including server and telecommunication systems.

Key Achievements:

Implementation of VendMAX and DeliveryMax.

Reorganized business units to effectively use VendMax.

Product management from purchasing to spoil return.

Reduction of inventory capital ($200K).

Reduced route times by two hours .

POG creation for the Media Machine product lines.

Integrated Avanti Markets with DeliveryMax.

Customer Service Engineer, Zantaz, Inc. Pleasanton, CA 2004 – 2005

Provided assistance to numerous, high profile clients, including CitiGroup, American Express, Department of Interior, and Deutsche Bank Group; configured customer accounts.

Key Achievements:

Analyzed and resolved technical issues in timely fashion, resulting in complete client satisfaction and customer retention.

Implemented training solutions for customers, ensuring client success with newly installed technologies.

Lead Support Engineer for critical customers.

Spearheaded design and implementation of new Call Management System.

Independent Contractor, Dublin, CA 1998 –1999 / 2001 – 2005

Engineered technical solutions, training, support, and web development for many key clients, including Trinity Daycare and Learning Center, Diamond Lake Family Resort, T.J Kristy, The Ross McDonald Company, Carpet One, Millar Insurance, California Drywall, Courthouse Athletic, and CompUSA Stores. Analyzed current business objectives, meeting client needs through business resumption planning and database platform design.

Key Achievement:

Completed full lifecycle projects of LAN/WAN network installation, including design, installation, and implementation for various clients.

Senior Systems Engineer, Diamond Micros Solutions, San Leandro, CA 1999 – 2001

Directed team efforts of Internet and Intranet projects, successfully meeting client network infrastructure needs in open and enterprise computing environments. Assessed company needs and implemented technical specifications. Cultivated relationships with internal and external clients; met with clients to gather project assessments and provide updates.

Key Achievements:

Successfully developed and managed departmental budget of over 2 million dollars.

Acted as IS management, charged with ensuring the completion of several projects within various industries.

Network and Telecommunications Manager, Gymboree Corporation, San Mateo, CA 1996 – 1998

Directly reported to the CIO and the CFO on all department functions and issues.

Key Achievements:

Planned, designed, and implemented global network and telecommunications infrastructure.

Managed corporate IS staff, supporting 300 corporate stores, and 40 field managers.

Designed specifications for global expansion of retail and CFO organizations.

Completed the redesign of network, consisting of one Novell server, and migrating to Microsoft NT cluster and Exchange 5.5, using Cheyenne Backup software for data recovery solution.

Implemented an office in England, as well as warehouses in Ireland and California, including the design of computer rooms, AD, and Power, assisted Liebert and T&R communications with installation efforts of communication devices.

Professional Development

VendMax ~ DeliveryMax ~ Avanti Markets

Firewall-1 CCSA Training ~ Firewall-1 CCSE Training ~ NetScreen 10 Technical Training ~ Netscreen

Voice of the Customer- Organizational Dynamics Inc. ~ Total Quality Management- J. DeMott

100 Technical Training ~ ASE ~ Facilitative Leadership Training- Interaction Associates

Process Value Analysis- Ernst & Young ~ Influence Management- Telesis Institute

Certifications

Certified Solaris Administrator ~ Certified Network Administrator

Certified Competency 2000 ~ Exabyte Certified Engineer

Technical Proficiencies

Platforms:

Windows 2000, Windows 10, UNIX

Tools:

Salesforce, XML, WebEx, Microsoft Word, Excel, Outlook, PowerPoint

Network:

LAN, WAN, VPN, Firewalls, Sun Solaris, Cisco

Contact this candidate