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Technician Quality

Pelham, New Hampshire, 03076, United States
November 14, 2017

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Wendy R. Croan

* ******* **. • Hudson, NH ***** • H 603-***-**** • C 603-***-**** •


Knowledgeable, skilled, and experienced Electronics Technician with more than 20 years experience in R&D / laboratory and fast-paced fabrication / production processes for IC devices within regulated industries. Background includes in-line inspections to end-of-line testing on digital and microwave GaAs devices, integrated circuits, and missile system components on several substrates (reflective, Si, GaAs, Indian Phosphate).

Proven track record for achieving performance goals, multitasking, maintaining high quality standards, and streamlining daily operations. Able to complete complex projects and assignments with limited instruction or supervision as well as to build, support, and evaluate machinery / equipment, manage supplies, and support process innovation, introduction, and improvement.

Detail oriented. Excellent communication, organizational, problem solving, troubleshooting, analytical, time management, and technical skills. Certified in validations, IQ, PQ, SOPs, and ISO standards.

Wafer Fabrication

Thin Film Processes

Optical Inspection

Photolitho, Plasma Etch

Clean Room Operations

Preventive Maintenance

Hazardous Materials

ISO / SPC / Six Sigma

Test & Measurement


Laser Calibration

Grinding & Brazing

Arc Welding & Soldering

Surfactants / Polymers

Pressurized Glove Boxes

CCD Chip Testing, Tensile Testing

Welding Robots, Cryopumps

Quality Control & Inspection

Statistical Process Control

Technical Documentation

Data Collection & Analysis



Self Employed, Hudson, NH (Jun. 2015 – Present)

Care Giver

Taking care of elderly daily household necessities and errands.

Driving to appointments and other.

OSRAM Sylvania (through Manpower), Beverly, MA (Oct. 2014 – Jun. 2015)

Contract Laser Technician

Performed laser based optical measurements on luminescent ceramics for lighting applications using custom software. Executed various light/optical measurements using integrated sphere.

Ran quantum efficiency measurements in internally built laboratory system.

Ran bi-directional scattering function measurements on goniometer of various scans.

Performed measurements of laser activated remote phosphor configurations with 25W custom laser systems using integrated light sphere.

Cleaned, prepared and mounted samples for optical measurements. Devised best practices.

Maintained records of samples and measurements.

Qualcomm (through Collaberra), Wilmington, MA (Jun. 2013 – Aug. 2014)

Contract Engineering Technician

Inspected Mems Designs using 10X microscope, taking measurements and pictures of shutters and patterns then recorded into Excel file.

Cynosure Inc. (through Aerotek), Westford, MA (May 2012 - July 2012)

Laser Technician

Tested YAG Lasers and set up Laser. Recorded results and information required for FDA approval.

BTU International Inc., through Entegee, N. Billerica, MA (Oct. 2010 – Sept. 2011)

Process Technician, R&D (Contract)

Wendy R. Croan Page Two

Supported senior technician and scientist in the design and development of high temperature microwave ovens by performing testing and also mechanical installation of lab equipment.

Measured IR temperature. Calculated area measurements. Weighed test samples. Ran tests using instrumentation, high frequency equipment and hazardous chemicals (handled, mixed, used ventilation hoods).

Maintained data and documentation on lab procedures and inventory. Ensured compliance with safety standards.

Nippon Kayaku / Microchem, through Aerotek Scientific, Newton, MA (Sept. – Dec 2009)

R&D Technician (Contract)

Worked with R&D and Applications Engineering in the development of a new SU-8 polymeric base photo-resist for MEMs, Microfluidic, and Bio devices including the formulation of new samples according to various DOE.

Tested samples for litho and analytical parameters (photo-speed, light absorbance, Tg, modulus, tensile and adhesion strengths). Analyzed results to report and make recommendations for process condition changes or chemical component selections. Identified issues regarding operation, machines, or formulation errors.

Assisted engineers with other projects and documentation requirements.

Luminus Technologies, through John Galt Staffing, Woburn, MA (Apr. – Aug. 2009)

Phosphor Technician (Contract)

Investigated and calculated substance amounts necessary for silicon wafer coatings. Mixed solutions such as SOG, Phosphor and Aluminum Balls. Qualified the phosphor solution and determined spin speed. Contributed to lift off processes, validations and entering of data into computer

Ahura Scientific, Wilmington, MA (Feb. 2006 – Jan. 2009)

Photolithography Technician – Coating, Optics & Glass

Worked with Engineering on development and manufacturing readiness, including process development for deposited thin-films (Au, Ti, Pt), etching in HF, Au and Ti, and wafer processing in various etching solutions.

Performed lift off processes for optical communications components in a clean room environment. Performed lithography, etching and film deposition, baking, exposing, developing, and depositing, photo pattern lift-off, plasma ashing, inline inspections, and thermal evolution.

Utilized spin machines, Varian and Semi-core systems, spectrophotometer (Cary UV-IR), and spectroscopic ellipsometer (Rudolph EL series).

Set, read, and adjusted computerized control equipment to regulate power levels, temperature, vacuum, and rotation speed according to specifications.

Mixed hazardous chemicals and slurry powder.

Updated and maintained statistical process control (SPC) charts.

Performed document control/revision. Maintained database.

Conducted minor vacuum system and subsystem maintenance, troubleshooting, and repair.

Performed grinding and processing of Silicon and Indium Phosphide (InP) epitaxial wafers.

Ordered lab supplies and chemicals.

Consistently met or exceeded quality, productivity, and efficiency goals.

Nantero Company, Woburn, MA (Sept. 2004 – Jan. 2006)

Laser Technician

Operated a Laser Ablation system in a Class 4 laser environment for all single-wall and nano-tubes. Included the assembly, alignment, and testing of high energy laser.

Monitored data and parameters, argon gas flow, furnace pressure, temperature and run time.

Wendy R. Croan Page Three

Utilized a vertical furnace to clean and sterilize quartz. Cleaned quartz rod and spacers, collection tubes, collected and weighed nano-tubes from quartz tubes and replaced graphite targets as needed. Created graphite targets by weighing different powders under vacuum enclosure.

Assured consistent optics and glass quality through regular inspections.

Mixed powders, created mold mixtures inside pressurized glove box, and completed baking processes. Set up furnace target optics and laser. Operated cool absorption pumps.

Included ESS lab management, data collection, chamber troubleshooting, and detailed reports for failure analysis. Assisting Scientists and Engineers with other projects and data documentation.

Work from production checklists, diagrams, schematics, drawings, kits.

BAE Systems, Nashua, NH (May 2000 – Nov. 2003)

Process Technician, Micro-Electronic Semiconductor Group

Performed photolithography in the Microwave (MMIC) Lab. Adhered to strict productivity and quality standards in a defense-related manufacturing environment.

Utilized ACS 200, MA 150, Saturn 6 Projection Stepper, and 3 1-1 Reduction Stepper.

Experienced in Photo, Backside, and Metal Process designs and levels.

Worked safely with a variety of hazardous chemicals (HAZMAT trained), including preparation of chemical baths as well as a variety of photo resists.

Worked from process sheets and engineer instructions validations, PQ, OQ.

Conducted daily preventive maintenance and quality inspections. Identified quality issues and resolved with either maintenance or other Engineers.

Attended daily work flow meetings.

Cleared to handle classified information.

Previous experience:

Raytheon Company, Andover / Waltham, MA

GaAs Integrated Semiconductor Circuit Processor, Advance Device Center

Fabricated integrated circuits in a Class 100 clean room for digital and microwave GaAs devices.

Included metals evaporation, photolithography, metrology, inspection, ISI, plasma etching and cleaning, Laser Scribe, and backside wafer processing.

Utilized CAM, Promis computers, microscopes, chemicals, and a variety of process equipment such as evaporators, wet chemical benches, SVG coaters, 1x ultra tech steppers, 4x reduction steppers, developers, and grinders.

Assisted Production Control in visually inspection and preparation of materials for kitting.

Cleared to handle classified information. Familiar with IQ, OQ, PQ.

Missile Guidance Test, Missile Systems Division

Utilized digital test equipment and hand tools to test and adjust gyros and accelerometers to meet specifications and documented requirements. Secret Clearance.

Silicon Integrated Circuit Inspector, Microelectronics Center

Utilized high-powered microscope, CAM, digital test equipment, and hand tools to inspect silicon wafers at various stages of semiconductor processing.

GaAs Integrated Circuit Processor, Advanced Device Center

Fabricated integrated circuits for digital and microwave GaAs devices in a Class 100 clean room.

Semiconductor Assembler, Equipment Division

Soldering, welding (heliac, tack, tig), sand blasting, brazing, use of precision measuring equipment and hand tools.

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Employer sponsored training has included:

Semiconductor Technologies

Die Attach


Soldering Certification

Wire Bonding

HAZMAT Certification


ISO 9001 Processes


Time Management

Graduated Marlboro High School Marlborough, MA

Coursework in Electronics and Math at Boston University, Wellesley Junior College, University of Lowell, and Mass Bay Community College

Additional college studies through Northern Essex and Middlesex Community Colleges

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