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**** ********* *****, **********, ** ***** • Cell: 502-***-**** • ac3bl7@r.postjobfree.com

Professional Summary

Energetic worker bringing enthusiasm, dedication, and exceptional work ethic. Experienced in customer

service and management, ensuring customer satisfaction to optimize workflows and operations.

Excellent organization, communication, and relationship building skills executed with a friendly

professional demeanor. Highly dedicated to career growth.

Skills

Quick learner Cash management and handling

Effective problem solver Multi-line phone talent

Sensitive to cultural differences Strategic sales knowledge

Team player and self-motivated Microsoft Outlook, Word and Excel

Customer/ Patient -oriented Proficient computer skills

Organized multi-tasker Experienced in Itwerks (POS) system

Highly responsible, and reliable operations

Excellent time management and organization Positive and collected in high volume situations

skills Data entry

Customer Service standards Restaurant Operations

Work History

Hourly Manager/ Bar and Server Trainer/ Bartender/ Server, 07/2009 to 08/2017

Hooters Of America – Louisville, KY

Assisted customers with food selection, inquiries and order customization requests.

Communicated all store initiatives and promotions to customers to generate return business.

Earned management trust by serving as key holder, responsibly opening and closing store.

Developed reputation as an efficient service provider with high levels of accuracy.

Helped drive sales goals and achieve monthly quotas.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Completed all point of sale opening and closing procedures, including counting the contents of the

cash register, and safe.

Worked with the management team to implement the proper division of responsibilities.

Promoted the business through participation in and sponsorship of community events and charity

fundraisers.

Led and directed team members on effective methods, operations and procedures.

Trained new employees

Followed all safety and sanitation policies when handling food and beverage to uphold proper

health standards.

Pharmacy Technician, 06/2007 to 07/2008

Omnicare Inc – Louisville, KY

Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure

quality, security and proper disposal.

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply

levels.

Prepared medication orders for several nursing facilities and hospitals.

Properly compounded and dispensed medications as prescribed by doctors and dentists.

Hand counted control medications, measured liquids and reconstituted antibiotics.

Effectively prioritized tasks and organized workflow to increase efficiency.

Front Desk Receptionist, 06/2005 to 05/2007

Gentlemen's Cut Hair Salon – Louisville, KY

Maintained the front desk workstation by keeping it clean and free of personal items.

Answered a high-volume, multi-line telephone promptly and politely.

Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.

Entered client information into the databases quickly and with minimal errors.

Called clients to confirm upcoming appointments.

Promoted salon-exclusive products to increase retail sales.

Performed inventory and restocking assignments as necessary.

Handled guest complaints calmly and professionally.

Prepared first time guests over the phone for their selected services.

Processed cash and credit payments rapidly and accurately.

Education

High School Diploma: 2008

Oldham County High School - Buckner, KY

LPN : Nursing, Unfinished

Brown Mackie College Louisville - Louisville, KY

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