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Hospitality Manager

Martinsburg, West Virginia, United States
November 14, 2017

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*** ******* ******, ***********, ** 25405

Mobile: 540-***-****



**/**** – 8/2016

Assistant Manager Greene Turtle Leesburg and Dulles, VA

Annual Sales Volume: $2 Million

•Assistant Manager

•Responsible for creating a weekly budget and ordering within the budget

•Marketing and promoting live PPV events.

•Daily scheduling between 10 channels all sporting events or networks for 120+ tvs

•Promoting of local brews while fulfilling our 20 tap mandate working with 5 Dist.

•Trains and supervises 20 - 25 employees on FOH and BOH duties

•Frequently manages FOH and BOH operations

•Through a measured approach, reduced labor costs

•Increased sales by placing more emphasis on excellent customer service

•Ran the day to day operations the last 3 months without a DM, GM, or AGM

(Reason for leaving: the franchise restaurant operation is currently flawed under the current ownership. Possible closure if changes aren't being made.)

06/2012 – 12/2016 Cheesecake Factory Dulles, VA

Manager Assistant, Server, Trainer, Expo

•Annual Sales Volume: $10 Million - $10.5 Million

•Hired in as Server. Promoted to FOH Trainer, then Expo & Manager Assistant.

•Responsible for the management support and supervision of dining room operations

•Trained, mentored, and supervised 18 FOH and 15 BOH employees

•Assisted managers in increasing sales and reducing labor costs

•Facilitated FOH and BOH orientation training for new employees

•Implemented strategies to improve customer service

•Instituted policies and procedures to expedite food service and bar operations

•Synchronizes daily operations between FOH and BOH employees

•Coordinates with the Kitchen Manager for menu planning and updates

(Reason for leaving: offered a management opportunity with Greene Turtle)

From 6/2008 – 6/2012 I was the primary caretaker for an invalid parent in hospice

Additional Experience:

10/2002 – 06/2008 Provision Handyman Las Vegas, NV


03/2002 – 10/2003 Grand Lux Cafe Las Vegas, NV

Server Trainer

06/2000 - 2/2002 Perkins Restaurant Winchester, VA

FOH Server


Graduated from Sherando High School in Stephens City VA

Completed college credits at Lord Fairfax Community College in Middletown, VA

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