Marsha I. Strand

** **** ******* *****

Durham, NC 27713

Phone: 919-***-****

ac3bki@r.postjobfree.com

Summary of Qualifications

I have a successful history of building strong and lasting relationships with stakeholders, requiring strong written and verbal communications skills, listening, bridging gaps, facilitating balance and change where necessary, collaborating, and establishing consensus among all stakeholders. I regularly and effectively translate IT vernacular to critical stakeholders.

I create and manage databases, generating automated and adhoc reports and provide data analysis using Oracle SQL, MS SQL, Crystal Reports, and advanced techniques in MS Access and Excel.

Technical Proficiencies Summary

Oracle SQL (11g) SQL, MSSQL, Camtasia, MS Excel, MS Access, MS Word, HTML – CSS, Adobe Design Suite, Camtasia, MS PowerPoint, Adobe Acrobat Pro, Crystal Reports, ServiceNow, Atlassian Assembla, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Salesforce

Experience

Duke University Health System

Business Analyst October 2016 – Present

Extract Epic data using Oracle SQL, MSSQL, AquaData Studio and Crystal Reports for auditing patient care.

Manage the ComplyTrak application, used proactively to control the management of compliance incidents, to mitigate vulnerabilities and reduce damage. Managed the search for the replacement of this application, ultimately finding a company that provided more features at a third of the price.

Manage the FairWarning Privacy Intelligence application, which ensures patient confidentially.

Duke University, The Fuqua School of Business

Technology and Data Specialist July 2007 – October 2016

Managed all relevant data for Fuqua’s Career Management Center, fulfilling the statistical needs of staff, students, employers, and faculty, as well as for periodicals that produce MBA school rankings, including Bloomberg Business Week, The Economist, Financial Times, and the US News & World Report.

Consolidated data from various sources into one database, which housed historical and current employment data; maintained relevant automated database queries and reports, integrating data for all stakeholders, which had a long-term positive effect on how data was perceived, managed, and analyzed.

•Employed SQL to enhance database performance, which in turn generated efficient automated and adhoc streamlined reporting.

•Provided user support and training for all career services applications, including authoring instruction manuals, developing training videos, and presenting to diverse constituencies, which included a 30%-40% international student body.

•Managed the search for technology solutions that integrated recruiting activities for students, staff, and employers, thus streamlining the achievement of all career services goals. This included gathering requirements, managing the change process and liaising with IT to develop use cases and user acceptance testing.

•Trained successfully all stakeholders in applications used by the department, including authoring instruction manuals and developing user demos.

•Established a clear understanding of how technology can be used to increase the efficiency, organization and creative look of the workplace and its vision.

•Collaborated with IT and constituents to replace an outdated CRM application and develop a solution which streamlined career coach and student communication and training, producing the finest solution for all stakeholders.

Duke School

Associate Director of Admissions May 2004 – July 2007

•Organized structured communications among those involved in the admissions process, including students, parents, administrators, staff, and faculty.

•Facilitated communications between those involved in the admissions process, including students, parents, administrators, staff, and faculty.

•Respected and valued the skills and personality traits of those in supporting positions to employ complementing skills while deciding what actions best to take for each project or situation.

•Used statistics and logic to analyze data to enhance outreach, marketing, productivity, and communication.

•Created a financial aid database to provide a whole picture of each family’s financial situation.

•Created and managed MS Access databases, and constantly tweaked available data formats as the organization’s needs changed and grew.

•Researched, gathered, assessed, and organized marketing techniques, processes, and information I used to write and design the layouts of booklets, brochures, invitations, admissions forms, school directories and website additions.

Demand Studios, Fantastic Marketing, WiseGeek, Preplogic and Textbroker

Freelance Writer June 2010 – January 2012

•Authored a multitude of marketing topics.

•Worked under tight deadlines while being responsive and flexible.

Additional Employment

•Piedmont, LLC, Durham, NC, Part-time Assistant, 2003–present

•Quickschools, Beaverton, OR, Online technology support, 2008 – 2016

Utilized Zendesk, Hipchat, and Atlassian to facilitate support.

•Marsha’s, Durham, NC, Business Owner/Manager, December 1996 – March 2015

•Senior PharmAssist, Durham, NC, Part-time Executive Assistant, July 2003 – January 2004

•Confections Bakery, Morrisville, NC, Business Manager/Co-owner, January 1991 – December 1996

•Durham Academy, Durham, NC, Admissions Assistant, July 1989 – June 1993

Education

Durham Technical Community College, Durham, NC, Computer Programming, C++ and Visual Basic, 2002 –2003

Clayton School of Natural Health, Birmingham, AL, BS, Nutrition, and Natural Health Sciences, 1997 – 2003

Durham Technical Community College, Durham, NC, Medical Terminology Course, 1999

Suffolk Community College, Selden, NY, Electrical Engineering, 3.80 GPA, 1983 – 1985

Manhattan School of Music, New York, NY, Flute Performance, 1982 – 1983

Lynda.com course certifications: SQL Tips, Tricks, and Techniques (License # 26DA46); Agile Requirements Foundations (License # EC7892); Agile Project Management Foundations (License # 40060B); Programming Foundations: Databases (License # E6FD09); Putting ITIL into Practice: Problem Management Techniques (License # DCD10A); Change Management Foundations (License # D6AD35)

References

1.Malcom Riley, 309-***-****

2.Pam Brown, 919-***-****

3.Karen Wolfrum, 919-***-****

4.Sandy Gillespie, 919-***-****

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