Michael Patrick Burke

**** ********* **.

West Chester, Ohio 45069

Phone: 513-***-****

Email: ac3bim@r.postjobfree.com

OBJECTIVE: To find a long-term position with a corporation that utilizes my extensive technical and management knowledge while allowing me to grow and expand my diverse work experience into new areas.

EDUCATION/CERTIFICATION/TRAINING:

PMP Project management institute (PMI) certified.

ITIL V 3.0

Agile/SCRUM Foundations.

Six Sigma DMAIC Certification

The University of Cincinnati Bachelors of Arts.

Microsoft MCSE, MCP

Lotus CLS.

TECHNICAL SKILLS:

Expertise in varied project management methodologies including but not limited to Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL), Lean Six Sigma, Systems Development Life Cycle (SDLC), Waterfall and AGILE.

Management Programs/Project with numerous direct reports including project managers, solution architects, application developers, Database administrators, hardware technicians, business analysts, and help desk personnel to develop solutions that assist customers in solving complex business problems.

Able to communicate with personnel from entry to C level with ease and professionalism.

Management of sales and marketing personnel working accounts in a Business to Business and a Business to Consumer marketplace.

Multiple project management tools required for scope definition, requirements gathering, testing/validation, metrics/reporting and key milestones.

Recruiting, training, procurement, planning, RFP/RFI prep and response.

Coordinate & manage cross functional teams including contractors onsite and remote, vendors, union and non-union labor working in all disciplines and stages of the project.

Project Management of complex projects including: SDLC; Database upgrades, migrations and deployments; Retail POS; major and minor IMAC of desktop workstations, servers and datacenters; application development; network planning and installation; helpdesk deployment and management; site survey and analysis; cable and wiring installation and planning.

IT Security including physical, networks, data, inter/intranets, security reviews and repairs as well as security process alignment. Specializing in PCI, PII and HIPPA Data types.

Management of ERP solution developments and deployments in Oracle, JD Edwards, SAP and PeopleSoft.

Expertise implementing and running major change and incident systems including Clarify, Remedy, HP Open-view, ServiceNow and Siebel

Operating system expertise with Windows 8 and below, RedHat, AIX, Mac OS, UNIX, and Sun Solaris.

Support and installation of both LAN and WAN based networks including cabling diagrams and component placement using copper, fiber and Cisco components.

Expertise in the configuration, installation and support phases of the market leading e-mail packages including Microsoft Outlook/Exchange, Lotus CC-Mail and Lotus Notes/Domino and Novell GroupWise.

Configuration and implementation experience with the following Workflow applications; SharePoint; Concentus; WorkBridge; MetaExpress; Lotus Notes; Xerox DocuShare.

EXPERIENCE:

11/2015-6/2017 c1advantage/ GE Digital@ General Electric

Senior Program/Project Manager

Accomplishments:

Divestiture

Managing Divestiture programs to disconnect, migrate or reconnect the IT portion of various General Electric (GE) entities being sold or spun off as an IPO.

Management of the transitions of the main portions of the IT infrastructure including but not limited to Hosting and Server Management; Storage and Backup Management; Data Center Management; Network Management; Digital Workplace - Personal Computing; Digital Workplace - Mobility and Conferencing; Digital Workplace - Productivity Software and Tools; Miscellaneous CoreTech Solutions; Cyber Security and Technology Risk; Application Technologies; Global Growth and Operations; Corporate and Finance IT Services; Miscellaneous other IT services.

Managing simultaneously multiple programs and projects internationally and for varied General Electric business’s/

Managing programs in various stages of completion from due diligence through post close financial reconciliation.

Construction and executions of all program documentation and plans using custom GE systems and Microsoft Project.

Transition of all financials from GE systems to transitional financing and reporting on changes and variations to the cost monthly with full reconciliation at the End of the program.

Consolidating, creating and editing process documentation like Standard operating procedures for accurate representation of divestiture tasks, procedures and policies

Managed the recovery of Network, desktop and facility assets.

Integrations

Managed a team of 2 engineers to migrate sites from the Alstom network and integrate them into the GE corporate network.

Management of projects in the Americas from varied GE business through varied phases of the network integration project.

Review of technical plans for the network migration with the Network Engineers to validate that the changes will be as transparent as possible while bring the sites up to GE standards or the approved standards of the project team.

Management of the integration of site WAN, LAN, Backup, Telecom, Telepresence, MPLS/ISP Circuits, and various other network equipment and protocols into the GE corporate network.

Coordinating multiple teams, sites, vendors and 3rd party resources to keep the project on time and on budget while mediating obstacles and making alterations and needed to keep the project momentum.

Management of the change process with both the GE and Alstom CAB boards per the project need.

Managed change windows during business hours and off hours to facilitate the integration of new IP addressing, backbone upgrades, circuit installs and network migrations.

Environment/Tools: Office 2016, Program/Project management, Process engineering, Procurement, Costing, ServiceNow, BOX, Smartsheet, Collab, Web@work, Telepresence, Avamar backup. Telecom, networking, Datacenter migration & Integration

1/2015-7/2015 TurtleBay Advisory Services/ be informed @ Proctor & Gamble

Scrum Master/Senior Project Manager

Accomplishments:

Managing multiple Agile development projects for deploying a cross functional, adaptive, multi-tier, business process platform that will simplify and control international regulatory compliance for a majority of Proctor & Gamble’s worldwide manufacturing concerns.

Multi-faceted concurrent Agile projects with short result based sprints each ending in a demonstration of functionality and acceptance and signoff by the business.

Managed a cross functional team of local and off shore members comprised of employees, vendors and client resources.

Integration of varying project management methodologies to enable smooth working environment between be informed, Proctor & Gamble, GBSIT and their chosen vendors.

Modeling of complex business process utilizing the be informed 3.12 and 4.3 business process platforms.

Creation of detailed process based documentation utilizing the be informed 4.3 business process platform.

Use of full Agile methodologies to expedited fast passed delivery of the solution.

Environment/Tools: be informed 3.12 and 4.3 business process platform, Office 2013, Visio 2013, Project 2010, JIRA,

11/2014-1/2015 Insight Global / Cisco @ Bank of America

Senior Project Manager

Accomplishments:

Basic project management in the Cisco PMO Office servicing the Bank of America Retail Line of Business (RLB).

Projects based in server virtualization, application development, infrastructure, Security and data analytics

Requirements gathering, budget and schedule creations based on Bank employee submitted bid requests.

Full lifecycle project management from inception to closure.

7/2014-11/2014 Brooksource @ Cincinnati Financial/Cincinnati insurance Companies

Senior Program Manager Enterprise Data Management

Accomplishments:

Creating a program roadmap for a 5-year vision of Data management and its integration points within the enterprise.

Worked toward creating a fully vested program within the enterprise including but not limited to engagement procedures, full project integration, full SDLC integration, planning and support, and the building of DataMart’s to ease the retrieval of information.

Defining a vision for future uses and integration points for data management for a “Roadshow” approach to getting new systems integrated into the Data Warehouse.

Assisting with the planning and integration of the SAS data sets for reporting post migration into the Data Warehouse.

Assisting 2 Project managers as direct reports with project/program management of initiatives within the Data Management space.

Environment/Tools: Office 20103, Visio 2010, Project 2010, Diamond Billing, e-CLASS

4/2014-6/2014 TEKSystems

Senior Project/Program Manager

Accomplishments:

General Program/Project management consulting work for project based assignments.

SDLC for the deployment of multiple proprietary platforms.

Requirements gathering, definition, validation and design of software driven solutions.

Creation of multiple documents that contain all of the business requirements, team lists, scope and the major project milestones.

8/2013-4/2014 Cincinnati Bell Technical Services (CBTS) @ Ascend Learning

Senior Project/Program Manager

Accomplishments:

Virtualization and consolidation of multiple datacenters.

General Program/Project management consulting work for project based assignments.

Worked as a Project business analyst for the second phase of a multi phase datacenter migration for Ascend Learning.

Meeting with the client on a daily basis to gather all pertinent information to complete the “Project Definition Briefs.”

Gathering of all business requirements based on the applications to be migrated from the Ascend Datacenter to the CBTS managed datacenter model.

Creation of multiple documents that contain all of the business requirements, team lists, scope and the major project milestones.

9/2010-8/2013 Vantiv

Senior Program Manager

Senior Infrastructure Project Manager

Scrum Master

Projects/Programs: Discover, Pre-Paid, Visa, MasterCard, Internal Vantiv

Accomplishments:

Managed programs and projects with physical and virtual infrastructure components, storage and databases with local and international outsourced resources.

Large scale multi division, site and country project for the deployment corporate wide initiative to merge all financials through Oracle. Separate projects for Oracle EBS, Oracle PPM, Oracle BRM and Oracle Financial Applications.

Full development lifecycle project management from inception to project closure including incorporation of vendor project plans and management.

Projects including but not limited to new product development, virtualizations, application installation, configuration and development, ERP, security, sales and marketing, e-Commerce, database and web technologies.

Management of project budgets up to up to 50 Million dollars.

Created and administrated the Architecture Review Board (ARB) used to ensure Vantiv standards on architecture, security & enterprise data management are understood and implemented on every project.

Created, Maintained and utilized the Vantiv Infrastructure costing model. Used to validate and capture the costing on projects.

Created, Maintained and utilized the Vantiv Server Build Process (SBP). Captures the entire build process in a single spread sheet to ensure proper structure of all the builds, capture of vital project information, adherence to standards and corporate naming convention.

Created much of the Vantiv IT support documentation that is used to define processes’, standards and corporate mandates.

Equipment and capacity procurement from designated and approved vendors via online quoting and Oracle Financials program.

Environment/Tools: Project management, Finance, Costing, Process engineering, Standards/Process definition and adherence, Procurement, Contract negotiation, Security, Risk/Change Management, SharePoint, Microsoft Project server, Microsoft Visio, Lombardi, ITIL, PMI, VDI, VMware, PCI Security standards, Disaster Recovery, Oracle ERP, Microsoft SQL, Windows 2003-2008 server, AIX, Red-Hat, Sterling, Salesforce.com,

1/2010-6/2010 Ascendum/ Burroughs Payment Systems, Plymouth Michigan

Project/Program Management Consultant

Accomplishments:

Program to extract Burroughs payment systems from the Unisys Corporation making it a stand-alone company.

Create a new datacenter with new an independent infrastructure including Active Directory, Exchange, and SharePoint and migrate existing data to new environment. All to be ties into the site and existing datacenter via VPN connectivity

Replacing 148 specialized applications with an integrated suite of 5 including Salesforce.com, Solarsoft, Servergistics, Four51, and Boomi

Infrastructure including but not limited to Datacenter, Telco, Connectivity, Helpdesk/Support, Database, Security, facilities, Procurement, and Virtual users.

Full Project Lifecycle from Definition to go-live including incorporation of vendor project plans and management.

Project Management to major milestones, deliverables, timeline and financial management via contractual deadlines each with financial consequences.

Scope of the program was to create a new complete IT department Infrastructure, Support, and management.

Environment/Tools: Project management, Process engineering, Contract negotiation, Procurement, Costing, SharePoint, Microsoft Project, Microsoft Visio, ITIL, PMI, Oracle EBS/Financials, Microsoft SQL, Windows 2003, Windows 2000-2003 server, Microsoft office, Salesforce.com, Solarsoft, Servergistics, Four51, and Boomi

7/2006-10/2009 Logic Technology / General Electric TSG

Project/Program Management Consultant

Accomplishments:

Working multiple projects/programs up to 15 at one time.

Infrastructure, database, web applications, security, disaster recovery, cabling, procurement, design, ERP Systems, E-Commerce, physical security, data integrity, inter/intranet security.

Interaction with personnel from GE from the entry level to the CIO level.

Use of complex project Management methodologies such as ITIL, Six Sigma and PMI to further define processes as well as design methodologies with which to manage a myriad of projects.

US based as well as International projects services delivery.

Training new project managers.

Datacenter supply, management and design.

Physical and virtual environments.

Six Sigma certification in GE methodologies

Customer satisfaction & expectation management.

Project scope, architecture review, finance, costing, delivery, infrastructure, storage, financial review,

Full project lifecycle

Environment/Tools: Project management, Process engineering, Procurement, Costing, International Sourcing, ITIL, PMI, Six Sigma, Citrix, PeopleSoft, Congo’s, Avamar backup, Documentum, NT, SUN, Reverse Proxy, NAS, SAN, SAP, Oracle, Solaris, Windows 2003, HPSD, MySQL, Informatica, Documentum, Weblogic, Java, Cognos, Appworks, Windows 2000-2003 serve, Microsoft office, Apple OS, Microsoft project, Microsoft Visio

3/2003-6/2006 Siemens Business Services, Inc

Desktop Practice Consultant (Sales Support RFP/RFI), ITIL Process Analyst, Activations Consultant, Subject Matter Expert, Process Analyst

Projects/Programs: StarTek, Administrative Offices of Courts, California, Siemens Business Services, SITA, Verizon, Xerox.

Accomplishments:

Costing solutions for major corporate clients via an integrated costing model for all service rendered by Siemens including Deskside support, helpdesk, procurement, server hosting, datacenter management, project management,

Desktop solution sales.

Creating statements of work as well as answering RFP/RFI’s.

Scoping, pricing and creating a delivery model that would be used by the transitions team to launch each project.

Process Analyst.

ITIL Process Analyst responsible for the reengineering of the Helpdesk to meet ITIL standards.

Created a continuous improvement process for Siemens’s to meet deadlines and SLA’s using training, improved process and quality agents.

External client Process-reengineering work included: SAP, ERP, ITIL, Citrix, and Project management.

Change Management for projects to reduce scope creep.

Interworking with diverse groups like KMS, IMC, CMC, Networking, Data center, and the PMO to integrate services and create and maintain viable process to support the project.

Central point of Contact for the PMO and customer into the helpdesk for escalations and problem resolution

Subject Matter Expert (SME) for Court Management Systems (CMS) including Sustain and CC Maximums.

Initial and ongoing training for the agents that take the calls to insure quality service for all support; ITIL Process Analyst.

Environment/Tools: Helpdesk, Project management, Process engineering, ITIL, MCSE, Citrix, SAP, Pervasive SQL, Windows, Microsoft office, Apple OS, Microsoft project, Microsoft Visio

1997 – 2002 Xerox Connect

Project Manager II

Client/s: Triplefin, Enting Water, Federated Department Stores, Dillard’s, FirstGroup/FirstStudent, Electronic Classroom of Tomorrow (ECOT), Good Samaritan Hospital, Tri-Health, Standard Register, Proctor & Gamble

Accomplishments:

Site lead for the Procter & Gambles General offices Tower team managing a group of 15+ technicians.

E-Commerce web site and maintenance

RFP/RFI Response Project Manager

Direct reports from 2 to 150 from clerical to senior project managers.

Microsoft SQL 7 DB administrator.

Lotus e-commerce software release 1.0

Mass Hardware deployments over 5000 units

Infrastructure Analysis.

Configuration management overseeing the installation of operating systems, hardware, software configuration and installation

Cabling sites ranged from 5 to5000 individual drops, Digital, Analog and electrical. Included a site survey, location of drops, and verification of installation including after install support and repair.

Database creation for tracking of assets from delivery through installation or recovery.

Created a customized order tracking system with backend integration for external proprietary systems.

Site Surveys with full infrastructure analysis including cabling, Telecom, VOIP capability, Digital, Analog,

Management of personnel from different vendors, reporting companies, union and non-union labor, trade craftsman and construction.

Development of a self-reimaging system to aid in recovery and minimize downtime to systems in the field.

Healthcare support, PC deployment, service, custom hardware integration, Document processing and custom applications.

Use and understanding of cabling standards. OSHA Standards, Union Standards

Construction of a new Datacenter from the ground up including construction, cabling, office layout, move-in a continued support and integration.

CC-mail to Lotus notes conversion

Lotus notes to Exchange conversation.

IVR Platforms and hosting for a new process at P&G

Installation and configuration of Electronic bar code readers.

Environment/Tools: Project management/coordination. Program management, Microsoft SQL7, Windows NT 4, Application development, web development/integration, networking, Lotus Notes 4.6, Lotus Commerce software (Legacy) Windows NT 4.0, Networking, Imaging, software, hardware support, break fix, Help Desk, Asset management, Retail deployment, procurement asset tracking, database management, Citrix, Windows 2000 server, Exchange 2000, Windows NT server, Windows 3.11 and 95 systems, Novell 4.0 and 5.0 server, Microsoft office, Apple OS, Microsoft project, Microsoft Visio

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