Customer Service Continuous Improvement
Resume:
RICHARD ENRIQUEZ
**** ********** *****, ****** ****, OR 97527
Cell: 541-***-****
ac3bie@r.postjobfree.com
Production supervisor professional with 10 years of supervisory and management experience, that includes the use of Toyota philosophies such as: continuous improvement, application of 5S principles, mutual trust and respect, and lean manufacturing. I am adept at leading teams of 5 to 20 people to accomplish projects, and also have customer service experience managing accounts at multiple locations.
Team player
Natural leader
Staff development
Strategic planner
Program development
In depth knowledge of continuous improvement
Strong communicator
Community outreach experience
Excellent interpersonal skills
Detail oriented
Self starter
As an Area Account Manager with Spencer Building Maintenance and janitorial: Provided excellent customer service.
Was successful in transitioning two out of compliance accounts into compliance in a very short time. Standardized procedures at each site that resulted in an improvement in overall quality of tasks performed. As a union liaison at New United Motor Manufacturing, I assisted team members apply for and access mental health benefits through the Employee Assistance Program.
As a Supervisor/Group Leader at New United Motor, Truck Accessories Group/Leer West and Master Brand Inc: Helped transition the production floor into a lean manufacturing environment. Established standardized work procedures.
Trained and coached employees in the transition to a Toyota style production environment. Assisted HR in implementation of new attendance policies. Created, trained and implemented team work concepts to employees. BACHELOR OF ARTS: BEHAVIORAL SCIENCE/SOCIOLOGY 2012 San Jose State University, San Jose, CA, U.S.A
After the closure of New United Motor in 4/2010, I attended San Jose State University and received a Bachelor of Arts double major in Behavioral Science/Sociology in 12/2012.
02/2016 to Current
MASTER BRAND
Grants Pass, Oregon
Supervisor
Master Brand is a large scale manufacturing facility that manufactures semi custom cabinetry. Led and directed a group of 20+ team members.
Managed daily production output to meet customer orders. Analyzed production measures and acted to improve productivity and control costs, while enforcing and maintaining a clean and safe working environment.
Tracked absenteeism and time keeping
Generated daily product quality reports .
Provided continuous employee coaching and development. Lead regular stand-up meetings to track continuous improvement projects with measurable goals. Defined performance standards and reviewed performance outcomes to set future targets. 12/2014 to 12/2015
SPENCER BUILDING MAINTENENCE AND JANITORIAL
Sacramento, CA
Area Account Manager
Spencer Building Maintenance is a building maintenance and janitorial company that provides building maintenance and janitorial services to large office buildings in the Sacramento area. The Area Account Manager works directly with each commercial property manager to coordinate and direct operations necessary to carry out contractual responsibilities of the company while providing excellent customer service. Reviewed customer requests for service to ascertain cause for service request, type of malfunction then implemented a plan for solution.
Implemented organization policies and goals.
Conducted and attended meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
Maintained and reported on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
Standardized janitorial and maintenance schedules and procedures, that resulted in a higher rate of efficiency and quality of cleanliness and timeliness of building repairs.
Due my wife's relocation to Southern Oregon, I also relocated and started employment at Master brand in 2016 SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EDUCATION
EXPERIENCE
02/2013 to 12/2014
TRUCK ACCESSORIES GROUP
Woodland, CA
Supervisor/Group leader
Truck Accessories Group is a manufacturing facility that manufactured fiberglass truck shells. Led and directed a group of 20+ team members.
Managed daily production output to meet customer orders. Analyzed production measures and acted to improve productivity and control costs, while enforcing and maintaining a clean and safe working environment.
Tracked absenteeism and time keeping
Generated daily product quality reports .
Provided continuous employee coaching and development. Lead regular stand-up meetings to track continuous improvement projects with measurable goals. Defined performance standards and reviewed performance outcomes to set future targets. 05/1990 to 04/2010
NEW UNITED MOTOR MANUFACTURING
Fremont, CA
Group Leader
New United Motor Manufacturing was a joint venture between Toyota and General Motors that manufactured Toyota cars and trucks. As an employee of New United Motor I functioned in a variety of roles. Worked line side as a team member and team leader. Union liaison working for the Employee Assistance program helping fellow employees access mental health services. As a Group leader I worked directly with, and lead groups of 20 or more team members in the daily manufacturing needs. Led numerous problem solving activities.
Mastered the Toyota Production System which includes in-depth knowledge of: principles of continuous improvement, 5S implementation, creation and maintaining standardized work processes and Kaizen. My employment ended due to plant closure in 2010.
COUNTY OF SANTA CLARA
8/2012-7/2013
Received 80 hours of suicide and crisis training
Performed suicide and crisis counseling via the Santa Clara County crisis hotline. Connected callers to mental health services.
TUTOR OUTREACH FOR UNITING
COMMUNITIES FOR CHANGE
Volunteer organization that worked with farm worker families in the Watsonville area. 5/2012-7/2013
Participated in ESL education for adults.
Participated in one on one tutoring/mentoring to children 10 to 17 years. Organized and implemented activities, events and field trips. Community solutions Internship
5/2012-6/2013
Assisted with case management for foster care services COMMUNITY SERVICE
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