Overview Objective

College student seeking a major in Systems Engineering, with four years of attendance at Universidad Peruana de Ciencias Aplicadas (UPC). Skills and work experience in the IT field.

Education and Certification

08/09 – 11/14 UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS

Associate Degree.

Systems Engineer (5 years program). In process.

Work Experience

07/15 – 08/17 FIRST DATA CORP.

Department: Clover POS Technical Support / IT.

Position: Senior technical support / Clover POS.

Over-the-phone technical support for Clover POS products.

Software (Android) and hardware problem solving.

Network troubleshooting (TCP/IP).

Daily reports.

09/14 – 03/15 ASSIST CARD PERU

Department: Technical Support / IT.

Position: Enginner assistant / trainee

On-site and over-the-phone technical support for all the areas and departments in the company.

Administrative and office duties.

Managed the relationship between the company and service providers.

Daily reports.

06/13 – 06/14 BRITISH TELECOM

Department: Network Technical Support / IT.

Position: Network Operations Center Technician.

Bilingual network analyst for transnational corporate networks.

Online proactive and reactive monitoring for business networks and branch offices.

Analysis of infrastructure and service level agreements (SLA).

Languages

Spanish: Fluent. - Portuguesse: Beginner.

Software and Hardware knowledge

Microsoft Office (Excel, Word, PowerPoint, Outlook).

Adobe (Acrobat, Illustrator, Photoshop, Indesign, Dreamweaver).

Visual Studio C#, JAVA, SQL.

REMEDY ticketing system.

CISCO.

PC and MAC.

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