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Customer Service Human Resources

Location:
Pune, Maharashtra, India
Salary:
450000
Posted:
November 14, 2017

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DEEPAK SALWAN

Contact: +** 800*******

Skype: deepak.salwan15

Email: ac3bhm@r.postjobfree.com

LinkedIn Profile: https://in.linkedin.com/in/deepak-salwan-8aa1a711

Passport Number: G1636603

EXECUTIVE SUMMARY

I'm an experienced Recruitment and HR Professional, having worked on various technologies and supported HR Operations and initiatives. Have handled recruitment across experience levels from Freshers to Lead levels including end-to-end management of recruitment drives. Also have rich experience in on-boarding, new-joiner documentation, audit of document check-lists and initiatives for keeping employee records up-to-date.

PERSONAL PROFILE

MSc International Business graduate with recruitment and customer service experience with requisite attention to detail, accompanied by analytical and organising skills

Disciplined, self-motivated, highly focussed and an excellent team player

Would like to handle responsibility and challenging work in Recruitment Sector

PROFESSIONAL EXPERIENCE

November 2015 – Present Freelance Recruiter

Dar Alomdeh for Translation and Clearance. Salmabad, Bahrain.

Working from home

Recruitment support for interviewing prospective candidates for placements in Middle East. Source resumes of qualified candidates for specific job orders, using job boards etc

Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements

June 2013 – November 2015 Business Support Executive / Recruitment Executive

Computerland. A Capita Group Company., Pune. India.

-Capita IT Services is part of The Capita Group Plc. and is UK's No. 1 business process outsourcing (BPO) and professional services company, at the leading edge of redefining and transforming services. It has over 5000+ people at 50 sites across the UK, Ireland and India.

Part of the Business Support and HR (Recruitment) Team

• Performance Management

• Learning & Development

• Employee Engagement

• Employee Relations

• Coordination skills

• Effective communication skills.

Managing recruitment support for various technologies – Java, Service Desk, Technical Support (Windows, Exchange, Active Directory), Informatica, Networking L1 & L2, AS-400 / Synon, Change Management, Knowledge Management, Avaya Monitoring, Pricing Analyst, Application Packaging, BPPM etc.

Source resumes of qualified candidates for specific job orders, using job boards, employee referrals etc

Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements

Providing daily and weekly updates to HR Head and Senior Management regarding the technologies hiring for

Coordinating interviews across teams and skill-sets as well as follow-up on interviews with managers and sharing feedback with candidates and hiring teams regularly

Working actively on job portals for new resources as well as with vendors

Individually managing weekday recruitment drives for freshers thereby eliminating additional costs of infrastructure use on weekends and holidays. Hired freshers for various technologies – Java, Networking, Mainframes etc. Contacting training institutes, requesting candidate details, shortlisting, running Company Presentations and Aptitude Tests.

Managing document submission of shortlisted candidates before offer, initial document verification for new candidates etc.

Providing support for CSB Tool (Cornerstone) used for managing Human Resources in Capita UK - CSB manages addition and removal of employees as per changes in company structure

Providing first level support for a new project for inter-company purchases and creating process documents for the same.

Supporting Human Resources with updating of employee personal files / employee documentation. Audits of the Employee Personal Files at regular intervals.

Involved actively in other HR initiatives for updating of employee records and documents - Aadhar Card Numbers, Employee PF Numbers and other mandatory document checks at regular intervals.

Monthly distribution of sodexo vouchers / meal coupons (an optional compensation component) and following up with the employees to ensure completion of distribution within set time-frame.

Learning & Development: Part of the HR team that coordinates Trainings for UK and India offices. Releasing Training calendars and accepting applications keeping in mind the conditions. Coordinating with the Trainers and the Managers from whose teams candidates looking to enrol on training. Collecting training feedback from candidates and maintaining Training records and Training feedbacks.

September 2012 – June 2013 Recruiter

Dar Alomdeh for Translation and Clearance. Salmabad, Bahrain.

Working from home

Online work of translation of documents from Hindi to English using online softwares, which is then mailed to Bahrain, for further translation into Arabic for official purpose

Involved in translation from Hindi to English only.

Work involves accurate translation gathered through research using dictionary and thesaurus and online research of closest words

Target driven as the documents translated from Hindi to English are then sent to Bahrain through e-mail where they are translated into Arabic within given time frame as per client

Recruitment support for interviewing prospective candidates for placements in Middle East. Source resumes of qualified candidates for specific job orders, using job boards etc

Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements

April 2010 - July 2012 Customer Relations Advisor

Hutchison 3 Global Services Pvt. Ltd., Pune, India.

-3 has been pioneering mobile phone service experience since 2003. Be it for video calling, unlimited all-you-can-eat data or high speed 3G internet.

Assisted customers for all billing related queries and making payments

Awarded Certificate for Best Advisor of the month

Awarded Certificate for being part of Best Team of the month thrice

Awarded Certificate for being part of the Best Team on absenteeism for the quarter

Awarded Letter of Appreciation for excellent Customer Service

Further developed high competency in team working, negotiating, cross-selling, problem-solving and communication skills

August 2007 – July 2008 Customer Relations Advisor

Hutchison 3 Global Services Pvt. Ltd., Pune, India.

-3 has been pioneering mobile phone service experience since 2003. Be it for video calling, unlimited all-you-can-eat data or high speed 3G internet.

Assisted customers for billing related queries and making payments

Provided Technical Support and Handset Troubleshooting for latest technology mobile phones

Awarded Certificate of Appreciation for excellent Customer Service

Awarded Certificate for being part of Best Team

Developed high competency in team working, negotiating, problem-solving and communication skills

INTERNSHIP

February 2010 Part Time Travel Telesales Advisor

Sun 4u Holidays, Birmingham, U.K.

Provided Holiday and Flight options to customers

Online Support for the Sun 4u website

Developed enhanced customer service, sales, team working and communication skills

September 2008 – February 2010 Part Time Customer Service, Hospitality and Retail Assistant

Michael Wisher and Associates, Nottingham, U.K.

Duties include serving customers, operating till, stock management and supporting other team members

Developed excellent people skills, inter-personal skills, numerical skills and organisational skills

SKILLS

Team Skills

Teamwork

Taking Ownership

IT Skills

Microsoft Office

PeopleSoft

Windows and Internet

INTERESTS

Philately, Travelling Places along with keen interest in tourism and commercial aviation.

Participating, directing plays and script writing for the same.

Others include watching movies, reading novels, listening to Music, Cricket, and Beauty Pageants.

EDUCATION

2008-10 : MSc International Business

Aston Business School, Aston University, Birmingham, U.K.

Specialised in International Business, Human Resources and Operations Management. Other Modules: Accounting, Economics, Organizational Behaviour and Strategic Management.

2004-07 : BA Economics (Distinction)

Nowrosjee Wadia College, Pune University, Pune, India

Specialised in Economics with Micro Economics, Macro Economics, International Economics, Public Finance and History of Economics. Other Modules: English, Psychology, and Geography

2003 : 12th Standard : A-Levels Equivalent (First Class)

St. Xavier’s Sr. Sec. School, Chandigarh, India

Subjects included Accounts, Commerce, Economics, English Language and English Literature

2001 : 10th Standard : GCSE Equivalent (First Class)

St. Xavier’s Sr. Sec. School, Chandigarh, India

Subjects included Accounts, Commerce, History, Geography, Hindi and English

PROJECT EXPERIENCE

Determinants of Foreign Direct Investment in India (MSc International Business Dissertation)

Analysed the determinants of Foreign Direct Investment in India

Compared inflow of Foreign Direct Investment from various countries

Comparative study of the various sectors in India attracting Foreign Direct Investment

Developed data analysis, problem solving and organising skills

REFERENCES

Available on Request



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