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Customer Service Manager

Location:
Humble, Texas, United States
Salary:
15.0
Posted:
November 14, 2017

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Kathryn Shufford

Licensed P&C Agent

Humble, TX *7346

ac3bhi@r.postjobfree.com

219*******

• Customer Service, Microsoft Office, Outlook, Excel, PowerPoint, copy, scan, fax, efax etc. (10+ years). Authorized to work in the US for any employer

Work Experience

Licensed P&C Agent/ Mortgage Loan Processor

Sutherland Global Service - Houston, TX

March 2015 to February 2017

Responsibilities:

• Handled inbound call center/provided excellent customer service to new and seasoned clients, quote policies for prospective clients, binded new business policies as well as endorse existing policies take payments and handled unsatisfied customers to the best of knowledge and market for new business weekly. Copy, scan, fax, efax, print, etc. Auto Insurance Agent/Producer

A-AAfordable Auto Insurance - Houston, TX

April 2013 to September 2015

Responsibilities:

• Provided excellent customer service to new and seasoned clients, quote policies for prospective clients, bind new business policies as well as endorse existing policies take payments and handle unsatisfied customers to the best of knowledge and market for new business weekly.

Day Habilitation Coordinator

Lauren McKenna HCS., LLC - Spring, TX

May 2011 to April 2013

Responsibilities:

• Directed and coordinated operations for a day habilitation program. Worked over seven staff members trained staff on special needs for individuals they work for on a daily.

• Coordinated the facility with monthly activity calendars as well as daily activity calendars communicate with everyone's guardians daily as well as boss and staff, have a staff meeting once a month with staff to encourage them on their job duties.

• Scheduled as well as their payroll, administered medication to clients responsible for upkeep of the facility and made sure its operating by the state guidelines and more. And staffing for clients we service and keeping records and changing client's goals if need be, worked 45 hours a week or more if necessary. Data Specialist

Direct Care Staffer - Crown Point, IN

May 2008 to April 2011

Responsibilities:

• Assisted individuals with mental disabilities daily activities meal planning, administered medications transport to medical appts assist with bathing and teaching coach. Home Manager

Direct Care Staffer - Merrillville, IN

October 2008 to July 2009

Responsibilities:

• Assisted individuals with mental disabilities with daily activities.

• Administered medications transported clients to medical appts meal preparation assist with hygiene and dressing attended monthly team meetings.

Lead Supervisor

Direct Care Staffer - Fort Wayne, IN

December 2006 to February 2008

Responsibilities:

• Assisted company with case dismissal meetings from Fort, Wayne developmental institution, assisted clients with daily living skills administered medications to clients assisted with hygiene meal preparations etc. Sales and Marketing Manager

Wow Internet Cable and Phone - Harvey, IL

May 2003 to June 2006

Responsibilities:

• Acted as a Lead Supervisor, trained new agents on product knowledge trained agents on door to door sales scripts as well as in the field sold 75% of company product each year of service lead team meetings on a weekly basis attended all employee meetings on a quarterley basis etc. Sales and Marketing Manager

Vision Marketing Contractor for/Comcast Cable - Hickory Hills, IL March 2000 to January 2004

Responsibilities:

• Acted as a Job Manager did interviews for employment trained sales agents on product knowledge as well as door to door sales held weekly meeting with a group of 42 reps which was responsible for as well as corporate meetings sold more than 80% of company's product each year of service dedicated to team as well as the company. Sales and Service Associate (SSA)

Continental Airlines - Houston, TX

April 1995 to February 2000

Responsibilities:

• Provided data entry inbound call center, assisted customers with best flight fares available booked flights for customers made changes to existing reservations service recovery trained assisted irate passengers with complaints etc.

Education

High School Diploma

Roosevelt High School

Certifications/Licenses

Licensed Insurance Agent

Personal Lines Property and Casualty



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