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Customer Service Assistant

Location:
Colorado Springs, Colorado, United States
Posted:
November 14, 2017

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Tammy Ryan, MBA

719.***.**** **** E US Hwy **, #*48, Woodland Park, CO 80863

ac3bh7@r.postjobfree.com

1

AREAS OF EXPERIENCE

Virtual Assistant

Personal Assistant

Business Management

Accounting/Bookkeeping

Banking

Real Estate

Property Title

Marketing

Promotions

Graphic Design

Photography

Printing

Entrepreneur

Food Service

Hospitality

Retail

Training

KEY ATTRIBUTES

Excellence in customer service a priority

Attention to detail / self-disciplined / self-motivated

Word, Excel, Publisher, Photoshop, Illustrator, InDesign, QuickBooks

Typing: 70-80 WPM / 10 Key by touch: 10,000 KPH

Ability to meet rigid deadlines

Ability to multi-task

Notary Public

Remote office set up with quiet environment

EXPERIENCE

PICTURESQUE PROMOTIONS, Woodland Park, CO Owner 3/2003 - Current

Marketing for clients

Graphic Design/Photography

Promotional Products Sales

Virtual Assistant-providing office management for various fields, word processing, bookkeeping

Personal Assistant-providing shopping, errands, cleaning, etc.

EMPIRE TITLE, Colorado Springs, CO

Escrow Assistant 5/2016 – 8/2017

Process all aspects of the request for Title Insurance files including:

o Enter new contracts into the RamQuest system

o Process lender requests

o Assist the Escrow Closer by reviewing and processing the contract and preliminary title work to determine requirements

o Work with lenders, sellers, buyers, agents, and other parties to gather the required information within specific time limits to meet the contract closing date

o Process funding and finalize files

THE UPS STORE, Woodland Park, CO

Manager 12/2015 - 4/2016

Marketing for clients

Graphic Design

Print Production

Packing and Shipping

Mailbox Management

Customer Service

Staff Management

CATHEDRAL RIDGE RETREAT & CONFERENCE CTR, Woodland Park, CO

Director of Operations 10/2010 - 3/2015

Manage operations and maintenance of 160-acre parcel with a 22-room motel style lodge, 4 houses, and 2 dormitory style cabins, with total sleeping for 150

Manage reservations

Accounting and collections

Manage and direct a staff of 6-15 to run a year-round camp, conference, and retreat center to include recruitment, training, scheduling, firing

Plan and implement sales and marketing campaigns

Assist in preparing budgets

Prepare reports

Attend yearly state conference and other meetings as required

MAX-N-MUM CLEANING, Woodland Park, CO Owner 3/2010-1/2013

Graphic Designer

Picturesque Promotions 3/2003 - Current

The UPS Store 8/2009 - 2/2010

Southern Colorado Homes Illustrated 8/2000 - 4/2002

Real Estate

Broker Associate – Prudential Colorado Real Estate 10/2005 - 11/2007

Broker Associate, Listing & Marketing Manager–Coldwell Banker 1st Choice 3/2001 - 3/2003

Retail

The Cowhand 9/1999 - 3/2000, 1/2005 - 5/2005

Restaurant / Hospitality

Manager – Horsecreek Café, Campground & Saloon 7/1985 - 5/1987, 6/1995 - 11/1999

Owner – Horsecreek Café, Campground & Saloon 5/1987 - 1/1990

Bartender – The Historic Ute Inn, Horsecreek Café, Campground & Saloon

Cook, Sous Chef, Catering Help – Horsecreek Café, The Mucky Duck Restaurant, Happy Trails Child Development Center, Cathedral Ridge Camp & Conference Center



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