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Customer Service Office

Hillsville, Virginia, 24343, United States
November 14, 2017

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Cynthia A. Ramsey

**** ******* ***** **., ********** Va 24343

cell# 276-***-****


Work Force Employment Agency May 2017 – Present

Currently working a contract assignment as an Administrative Assistance to the Controller and President of the company,

my responsibilities are input of information from their old computer system to the new system and assistance with

Accounts Payable, Accounts Receivable and input of customers’ orders into the system for processing.

Customer Service/Tech Representative May 2016 – May 2017

DISH Network

Answer customer service calls regarding account updates, billing questions and take payments

Tech trained to assist customers with technical account issues

Administrative Support Specialist (part time) September 2015 – May 2016

Town of Midway, NC

Maintain front desk directing phone calls and incoming visitors to proper person or department

Provide superior customer service both on the phone and in person

Manage repair/maintenance issues with printer/copier and order supplies

Attend Planning Board and Town Council meetings and provide minutes of each meeting in a timely manner

Executive Assistant / Project Administrator April 2008 – September 2015

Benchmark Planning, Inc., Charlotte, NC

Coordinate daily with the owner of the company on regular basis for day to day operations

Monitor and coordinate daily calendar and pool car logs

Assist all departments as needed with special projects in community planning with preparing presentations and entering community surveys into the computer

Maintain front desk by directing phone calls and incoming visitors to proper person or department

Provide superior customer service both on the phone and in person

Perform daily post office and inter-office runs

Manage any repair/maintenance issues with printers and copiers in the office and ordered supplies

Reconcile daily intake with end of day report of permit sales

Manage government grant projects ranging from $200,000 to $400,000 each, to provide housing repairs for the elderly, disabled and low income by taking initial application to pre-qualify home and homeowner

Manage payments to the contractors involved with the home repair projects and reimbursements to our company

Designed system to monitor and update all contractor information for state compliance

Office Manager July 2007 – January 2008

Cadillac Jack, Tulsa, OK

Coordinate all new hire paper work with corporate office in Georgia

Track and maintain the company vehicle insurances and schedule routine maintenances

Coordinate travel and room reservation arrangements for sales and technicians

Make sure all timesheets and expense reports are processed in a timely manner

Created a tracking system for the timesheets and expense reports


Associates Degree in Business Administration through University of Phoenix June 2009


Completed Community Development Academy, University of NC, School of Government April 2014

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