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Business Analyst

Laurel, Maryland, United States
November 14, 2017

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Professional Summary



Work History


**** ****** **** #***, ******, Maryland 20707 • Cell: 410-***-**** • High-energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions. Project management


Strong verbal communication

Data management

Process implementation

Microsoft Office Suite

Clinical Trial Management Systems (Epic,

Oncore, Click)

SQL and databases

HIV Training certification, National Red Cross (2011). Maryland Summer Feeding Program, supervised feeding of Montgomery County public school students who were unable to eat breakfast and lunch during their summer vacation (2012). Books for Africa, sorted and packaged books according to age to be sent to Africa (2014). JA Finance Park aiding students in understanding how to balance budget based on income (2016). So Others May Eat (S.O.M.E), serving meals to those less fortunate (2017). Analyst, 10/2015 to Current

Huron Consulting Group – Washington D.C.

Identified process inefficiencies through gap analysis. Mapped process activities to desired outcomes to rectify operational inefficiencies. Documented business processes and analyzed procedures to see that they would meet changing business needs.

Assessed the impact of current business processes on users and stakeholders. Implemented user acceptance testing with a focus on documenting defects and executing test cases. Monitored timelines and flagged potential issues to be addressed. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated new-hire orientations.


Receptionist/Medical Assistant, 06/2004 to 09/2015 Global Pediatrics, LLC – Takoma Park, MD

Received training as a medical assistant and assisted in processing minor insurance issues. Care360 & Medisoft Electronic Healthcare Records: Managed and updated the EHR systems by documenting every physician/patient clinical encounter.physician/patient clinical encounter. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.

Frequently used word processing, spreadsheet, database and presentation software. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.

Server, 03/2014 to 08/2014

Uncle Julio's – Atlanta, GA

Four Table section server Expo, Headwaiter, and Cocktail certified within six months Attended to customers with a positive attitude, pace, and energy. Provided hospitality, fun, and value for customers and coworkers. Displayed enthusiasm and knowledge about the restaurant's menu and products. Provided excellent customer service Requested and recorded customer orders, and computed bills Set dining tables according to type of event and service standards. Trained new employees.

Customer Service Associate, 09/2007 to 02/2011

Old Navy – Ellicott City, MD

Received awards for working the hardest and for reaching weekly sales goals. Helped customers with questions, problems and complaints in person and via telephone. Trained and served as a peer coach for new sales associates. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. MBA: Business Administration, 2019

University of Maryland University College -

Bachelor of Arts: History, 2013

Spelman College - Atlanta

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