Rohit Adhikari

System Analyst (System Production Support)

Cell # 314-***-**** ac3be8@r.postjobfree.com

SUMMARY

** **** ***** ** ** experience System Analyst (System Admin, Production Support, Infra Services); industry expert in Telecom, Enterprise & Consumer Products, High Tech Media & Software, Publishing and Financial information, Governance.

Demonstrated Team Leadership, skilled in client interaction, Provide 2nd line support for mission critical business System, Providing Tier 2 System support to the client production and development environment, proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Over 8 years of experience Event, Incident, Change Management, Service Operations, Service Transitioning.

Responsible for provisioning/de-provisioning of access to applications, infrastructure and operating systems as per established Policy, Standards and procedures.

Facilitating smooth day-to-day production support of System & Application running on Mid-Range and Unix/Linux/ Solaris Platform system Support including Go live, production support and Knowledge Transfer.

Worked extensively on various flavors of UNIX operating system like Linux, Solaris and Hand on UNIX User Access Management.

Experience in maintaining Unix/Linux Networking services and protocols like DNS, DHCP, NFS, DHCP, FTP, SSH, OpenSSL, HTTP, HTTPS.

Good understanding on different cloud terminology (i.e. IaaS,PaaS,SaaS) & Hands on AWS Cloud .

Responsible for updating and resolving request tickets and ensuring timely settlement of assigned user requests and issues as outlined by Service Level Agreements

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

Facilitate productive relationships with and between key stakeholders, during the Planning management and implementation of business change.

Adherence to SLA service levels on production issues & Audit Severity 1 & 2 issues as per SLA defined track proper escalation defined.

Extensive experience in Managing the implementation of System changes.

Experience in System Code deployment & Configuration of Servers entities.

Identify project related risks and escalate project issues in a timely manner.

Track project milestones and deliverables.

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Develop best practices and tools for project execution and management.

TECHNICAL SKILLS

Midrange Servers: UNIX (HP) / Linux (REDHAT) / Solaris (SUN), Window Server 2003/2008.

Tools: Vmware (Vsphere, Vesxi), Toad, Smarts, Netcool Omnibus / WebTop, Nagios, Putty, CVS, TTG Graphs, BMC Remedy 7.0,

Big Brother.

Database : Oracle / DB2, MySQL, MS – Access 2000

EXPERIENCE

Client: AT&T, ST Louis, MO July 2010- Present

Role: Sr System Analyst

AT&T is the world's largest telecommunications company. AT&T is the second largest provider of mobile telephone services and the largest provider of fixed telephone services in the United States, and also provides broadband subscription television services through DirecTV combined with AT&T's legacy U-verse service, this also makes AT&T the largest pay television operator. AT&T is the second-largest company in Texas and provider of communications and digital entertainment services in the United States and the world. The Company operates through four segments: Business Solutions, Entertainment Group, Consumer Mobility and International. The Company offers its services and products to consumers in the United States, Mexico and Latin America and to businesses and other providers of telecommunications services worldwide.

System Administration, System Code deployment & Configuration of Servers entities.

Providing Tier 2 System /Application support to the client production and development environment.

Analysis, Tier 2 Troubleshooting and problem resolution.

Facilitating smooth day-to-day production support of System & Application running on Midrange Servers and Unix Platform Servers.

Application Support, Web Logic Administration, Monitoring and troubleshooting using Monitoring tools & Admin Console Versions 8.1 Sp6, 9.1X, 10g and 11g

Managing the implementation of System upgrade & changes.

Responsible for the performing System Migrations, Failovers/ switchover. Also using remedy for the ticketing of the various alarms documentation as well as creation/modification of SOPs.

User administration (setup and maintaining account), Monitor system performance, Monitor network communication, Password and identity management.

Verify that peripherals are working properly in case of hardware failure quickly arrange. Repair for hardware in occasion of hardware failure.

Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.

Implement new releases of existing business application software, capturing end user requirements and configuring, testing and integrating as necessary.

Performing People Management & Client Management.

Implement new business application software, capturing end user requirements and configuring, testing and integrating as necessary.

Produce specifications of business requirements to a level that enables effective delivery of agreed changes.

Transfer application knowledge and associated documentation to the ICT service desk to facilitate robust service support for new and upgraded ICT solutions.

Facilitate productive relationships with and between key stakeholders, during the Planning management and implementation of business change.

Ensure that project and business application support documentation is maintained.

Coordinate the work of Team Members during the production deployment, daily tasks and implementation of new or upgraded business modules or solutions.

Client: DOWJONES, USA NOV2008-JUNE 2010

Role: SR SYSTEM ADMIN (ENTERPRISE)

DOWJONES, US based News Corporation Company, maintains 2500 (Linux/Unix/Solaris) systems and backbone network involving Layer 2 and Layer3 devices on a L2 level. Client interaction over the conferences meant for the technical discussion regard any change or Code deploy on the UNIX servers. Creating Emergency/weekly schedule Change/Task via BMC Remedy.

Installing/configuring System & dpkgs on the servers, Responsible for the code deployments on the Unix/Linux servers which come under as TIER 2 protocol.

Creating / Performing of Emergency/weekly schedule Change/Task via BMC Remedy.

Remote administration of servers for any problem across all Dow Jones offices related to Unix Servers

Monitoring and maintaining 2500 (Linux/Unix/Solaris/Stratus) systems for a US based ISP.

Auditing Severity 1 & 2 issues as per SLA defined as per proper escalation defined.

Responsible for the performing System Failovers/ switchover. Also using remedy for the ticketing of the various alarms documentation as well as creation/modification of SOPs

Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning.

Scripting is done whenever required to automate the processes. Providing App support to the clients vendors facing products (FIDS).

Experience in handling motivated mid-size team of 10 professionals.

Client: Highwinds, USA june2007-oct2008

Role: Unix Admin Support

Highwinds is the highest performing content delivery network on the planet and offers a comprehensive suite of solutions including content delivery, storage, analytics, and cloud-based IP services. We deliver content and rich media over our high-performance Rolling Thunder network to millions of global users every day. Distribute content, file downloads, and streaming media over Rolling Thunder, a vast worldwide private network of interconnected servers and high-speed fiber-optic network connections

Providing Tier1 support to Highwinds Support Media & software (network news service provider) based in US.

Remotely manage more than 250 US based Linux, UNIX FE/BE’s servers.

Enable/Disable news servers for maintenance.

Monitor Big Sister monitoring tool, Nagios Tool, TTG Graphs and Opera tool which used to monitor the Wind tunnel network.

Troubleshoot faults/cause to servers at Tier1 according to their alarms via Big Sister, Nagios and Check servers for their backlogs.

Remove extra space files for servers whenever needed & many other Administrative Tasks.

Resolve OTRS and RT tickets (come from customers end).

To ensure correct working methodology.

Communicate with various team to developed and customize scripts for improved systems monitoring.

Client: NIC New Delhi may 2006-april2007

Role: Linux Support Engineer

Complete solution for police working. Computer based police management system. Completely implemented in Java/Postgresql/Oracle on Linux/Windows platform. Involves various modules like Administration, Registration, Investigation, Prosecution, Information, Reports and Query used at various stages. Involves various modules like Administration, Filing, Dealing Assistance, Courtroom, Member, Record Room, Information, Reports and Query to be used at various stages. Data is stored both at local server and a central server placed at NIC, New Delhi that would be served globally to any state.

Complete System and operation management of Governance project implementation.

Configure the IBM WAS and ensure the smooth running of application software.

Checking & Rectifying the hardware, software and other related items for

Implementing process as well as responsible for technical support to state commission.

Manage Court Computer LAN with the help of Supplier and also configure the Internet

Dial-up Connection for data transfer.

Training and guidance to the District Consumer forum Staff for operating Application

Software in Confonet.

Database administration and System maintenance like taking backup,restoration, network setup

Coordinate NIC Programmer at Distt. Level.

Maintain Complaint, Training and Inventory Status report at District Level.

Compliance report and weekly diaries to be send to the NIC Coordinator at NIC State

Centre for all Technical matters.

Manage P.S. computer lab.

Training of Police Station Staff.

Rectifying of Networking & Software& Hardware Problems.

Coordinate with CIPA STAFF and NIC Supervisor at Distt. Level.

Maintain Complaint, Training and Inventory register at PS Level.

ACADEMICS

Bachelor of Engineering in Computer Science & Engineering, Dr B.A.M.U, Aurangabad, MH, India, Pass out in 2005.

ACHIEVEMENTS

Valuable Team Player FY2011-2012- Q2

Pat on Back: AT&T Client Appreciations.

AT&T Certificate of Appreciation 2015 awarded at Client Location AT&T Lab.

CERTIFICATIONS

ITILV3 Found Ext Certification

ITIL Intermediate Service Operations

Sun Certified System Administrator 10 OS.

CANDIDATE ID: SR6405277 REGISTRATION NUMBER: SCESYD502A

Cloud Training (Corporate)

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