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Customer Service Technician

Dubai, United Arab Emirates
November 14, 2017

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Contact #:- +971-**-*******.

Email id: -

To work in an environment where my expertise and experience could be fully utilized

For the benefit of the organization and develop my efficiency at optimum cost to explore

And implement better means and ways to achieve the organizational goals and objectives.

Having 17 year experience in Automobile industry working as diagnostic Technician

12 year experience in UAE (Al-futtaim Motors Toyota Service) and 5 year Experience in India 4 different companies.

Assign as Road Tester Duties to diagnose the issues

Having advanced knowledge and experience in automobile field.

Ability to learn new applications rapidly. Proactive, Hard Working, and Pleasing Mannered.

1-AL-Futtaim Motors Company LLC. TOYOTA Service (2005toOCT-2017)

DT (Diagnose Technician)

Diagnoses and repairs vehicles accurately and within a reasonable time frame and with a quality of work that exceeds customer expectations.

Perform advanced removal and replacement, and diagnostic work accurately according to daily work orders as received from any manager including: emission control systems; throttle body injection, electrical problems on computerized vehicles; conditions between computer, ignition, and mechanical problems; anti-lock brake systems; cruise control; all non-computerized accessories; drivability problems; on-board computer problems; import fuel injection; import ignition on computerized vehicles; auto transmissions; computerized A/C systems; and four wheel drive internal components.

Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities.

Assist location managers with daily operation of the facility through pricing work orders, requisitioning parts, shop organization and supervision of other members of the service department.

Knows, understands, and performs all duties of all Technician roles.

Observes and follows all necessary safety regulations when operating machinery, equipment and tools.

Perform work of other members of the service department if business necessitates.

Perform any other duties either necessary for customer service or perceived by or assigned to the job.

EQUIPMENT/TOOLS Operates the following equipment acceptably and safely: diagnostic scan tool, DSO, smoke machine and all equipment required to perform the jobs of other members of the service department. Tools provided by the Company: ” Air Impact Gun, flip sockets (standard & metric), valve stem puller, hubcap hammer, air gauge, tread depth gauge, safety glasses, torque wrench, flat repair tools, wheel lock removal kit and wheel weight hammer/puller. Tools provided by the Employee

* Screw driver set (standard & Phillips), vise grips, pliers (standard & needle nose), pair channel locks, basic socket set (standard & metric) ” driver and basic tool box to hold all of the above.

*purchases and maintains the tools necessary to perform the various duties of the job

2- General Technician (Jun 2003 – Mar-2005)

•M/S. J.D. Motors, Hyderabad, India.

Major Repair and Diagnosing in Toyota vehicle

Doing as Technical Advisor, giving technical expertise to experience

Doing a job of Engine overhauling, Gear box, differentials, Suspension, Steering and Brake systems

3-General Technician, Toyota (May 2001 – Mar 2003)

•M/S. Dobra Toyota, Hyderabad, India.

Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.

Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.

Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.

Complies with state vehicle requirements by testing engine, safety, and combustion control standards

4- Assistance Technician (Jun 1999 – Jan 2001)

•M/S Auto Fin Ltd, Hyderabad, India.

Assist in Vehicles services

Preparation and clean the tools, and parts of vehicle

1-Short Term Course, Repair & Maintenance for Diesel Engines 2004

(Advance Training Institute, Vidyagagar, Hyderabad, India.)

2-Diploma I.T.I, (Score 76%), 2003

(Bharat ITC, Jeedimetla, Hyderabad, India)

3-Secondary School Certificate, (Score 54.50%), May – 1998

(St. Albans High School, Hyderabad, India.)


2.DMT Trainings

3.Pro Technician & Diagnostic Training

4.Customer care service

5.Toyota Training as Technician

6.Diagnostic Tool Training

7.Toyota Hybrid Training

8.New car features training –(Toyota)

9.Fire and safety trainingdone under al futtaim training center Dubai.

Good user of Global Tech Stream (GTS)

Date of Birth : 29-04-1982

Nationality : Indian

Marital Status : Married

Blood group : A+ve

Language known : English, Hindi, Telugu

Driving License : A UAE Valid Driving License

I hereby certify that the above mentioned information is true and correct to the best of my knowledge.

Shaikh Ahmed Pasha Date: 14-11-2017

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