Objective: To obtain a full-time four-month contract within Leading Marketing Firm where I can apply my knowledge related to finance, marketing, supply chain, computer skills, and my customer service experiences which has contributed to my professional communication, problem solving skills and initiative.

HIGHLIGHTS OF QUALIFICATIONS

4th year student, Honours Bachelor of Commerce – International Business Management

Customer service professional with 7 years experience as a Sales Associate and Cashier in the retail sector

Proficient in general office duties, including MS Word, PowerPoint, Excel, Outlook and capably use of Access

Strong verbal and written communication skills

Excellent research skills with a keen eye for details and accuracy

Excellent leadership abilities demonstrated through academic, work, and community service involvement

Exceptionally organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity and enthusiasm

Possess excellent problem solving, decision-making and interpersonal skills developed through work and academic experiences

EDUCATION

Honours Bachelor of Commerce - International Business Management Sept 2014 - Present

Seneca -Toronto, Canada

4th year student with related courses in Accounting, Business Law, Global Sourcing, Finance, Marketing, Project Management, Supply Chain Management, and Computer Applications

Completed projects with the use of MS Word, Access, Excel, Visio, PowerPoint, and SAP

Excellent communication and organizational skills utilized on a regular basis to produce essays, emails, reports, deliver presentations, share ideas and information in a group work and activities

Effective team player able to work well in large and small culturally diverse groups to achieve goals within set deadline

EMPLOYMENT EXPERIENCES

Customer Service/ Cashier July 2016 – Present

Tim Hortons, Toronto, ON

Utilized interpersonal skills on a daily basis to maintain good rapport with team members and solve customer service issues professionally and promptly

Processed sales transactions efficiently with careful attention to detail and adherence to store policies and procedures

Trained and supervised new employees on proper food handling and safety procedures

Provided timely and courteous food and beverage services

Cashier June 2015 – April 2016

Shoppers Drug Mart, Toronto, ON

Greeted customers in person and by phone, answering questions, addressing concerns, and offering assistance as needed

Maintained accurate balance of cash drawer and receipts, promoted weekly deals, coupons and optimum savers card

Provided customers with outstanding service and assisted them in solving their queries and doubts

Sales Associate / Cashier October 2011 – May 2015

STITCHES, YM Inc., Toronto, ON

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem and explaining the best solution to solve the problem thereafter expediting correction or adjustment

Operated cash registers and process transactions within a fast paced environment

Assisted in setup and re-arrangement of store displays

Assisted and supervised new hires of the company

VOLUNTEER EXPERIENCE

Teacher’s Assistant February – June 2011

St. Edward Catholic School, Toronto, ON

Supported the classroom teacher in implementing a developmentally-appropriate curriculum for a group of junior kindergarten students

Utilize variety of teaching methods including reading, role-playing, activities, and music

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