Customer Service Manager

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**** ***** ***** *** *******, Ohio, 433**-***-*** 2177 ac3b8l@r.postjobfree.com 4739 State Route James 229 Marengo Ohio Robinson 43334 ac3b8l@r.postjobfree.com Work Experience

BJ'S BREWHOUSE, Dublin, OH

General Manager, Apr 2015 – Present

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements; interview, hire, train new employees, and oversee those personnel processes. Responsible for day to day operations of a $6.5 million dollar a year unit. Establish standards for personnel performance and customer service. SMOKEY BONES, Columbus, OH

General Manager, Jun 2006 – Apr 2015

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements; interview, hire, train new employees, and oversee those personnel processes. DAMON'S INTERNATIONAL, Columbus, OH

General Manager, Jan 1999 – Jun 2006

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Investigate and resolve complaints regarding food quality, service, or accommodations. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

EDUCATION

University of Phoenix, Online, OH

Completed coursework towards Business Management, Jan 2008 ADDITIONAL SKILLS

Proficient in MS Office and Outlook

Excellent communication skills

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