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Customer Service Human Resources

Location:
Chapel Hill, NC
Posted:
November 15, 2017

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Resume:

Jacob D. Fleming

***** ********* ***** ****, ** 27519 919-***-**** ac3b6z@r.postjobfree.com

SKILLS SUMMARY

Self-motivated and deadline-focused HR professional with experience in administration, invoice reconciliation, and onboarding. Very detail oriented with a proven ability to work with vendors and employees on all levels. Continuously driven to learn and streamline established procedures for better productivity. A great team player with a strong focus on confidentiality and organization.

HRIS (UltiPro – benefits administration, recruiting, open enrollment, onboarding) - Intermediate

MS Word - Intermediate

MS Excel - Intermediate

SharePoint - Beginner

IBM Cognos Business Intelligence - Beginner

SELECT ACCOMPLISHMENTS

Working with the Senior HR Officer, overhauled the new hire orientation process to include orientations with all departments to give incoming employees a better understanding of the company.

Redesigned the structure of personnel folders to make them more organized and manageable during yearly audits.

Completely redesigned the employee side of the HR Department SharePoint site to make it more intuitive for benefit information and forms.

PROFESSIONAL EXPERIENCE

INTRAHEALTH INTERNATIONAL, Chapel Hill, North Carolina

Human Resources Assistant April 2015 – October 2017

Maintain and organize personnel files both physically and in HRIS system, UltiPro

Experience with paperwork gathering for vendor evaluation for both OFCCP and background check vendors

Process new hire paperwork in UltiPro from start to finish

Conduct benefit orientation for new employees

Streamlined new hire orientation process with Recruiter to include all departments

Verify Open Enrollment elections and collect the necessary forms per election

Assist Recruiter with scheduling interviews

Assist Senior HR Officer with FMLA/Short Term Disability paperwork and tracked hours in Tenrox timekeeper

Maintain time sheets for employees on FMLA/Short Term Disability

Process employee separations, including COBRA set up and benefit termination

Maintain HR SharePoint site for employees and HR private drive

Processed employment verifications for both current and old employees

Reconcile invoices for all benefit vendors

Maintain and organize vendor contracts and amendments

Reconcile the corporate credit card purchases for the HR department on a monthly basis

Helped organize the yearly holiday celebrations for employees in Chapel Hill and Washington, D.C.

Troubleshoot basic benefit issues for employees

REGAL ENTERTAINMENT GROUP, Apex, North Carolina

Staff Lead (on weekends only) November 2015 – Current

Train employees in box office

Sell and tear tickets

Clean theaters and bathrooms

Prepare food for concession orders

REGAL ENTERTAINMENT GROUP, Cary, NC August 2006 – April 2015

Assistant Manager/Human Resources (November 2009 – April 2015)

Screened resumes and scheduled interviews for potential new, non-exempt employees

Made hiring decisions

Verified work eligibility (E-verify certified)

Processed new employee paperwork

Conducted new employee orientation

Trained new employees in concessions, box office, and ushering

Conducted 90-day performance reviews for new employees

Conducted Annual Reviews for 50+ employees

Conducted yearly audits on employee files

Maintained bi-weekly payroll for 50+ employees using Kronos TimeForce Keeper

Customer service/problem resolution on a daily basis

Associate Manager (May 2008 – November 2009)

Handled cash by preparing tills for box office and concessions

Supervised floor staff and staff leads

Handled customer service issues

Counted inventory

Staff Lead (November 2007 – May 2008)

Supervised floor staff in concessions and while cleaning theaters

Stocked inventory in concessions for management

Scheduled and monitored staff member breaks

Ran registers in box office and concessions

Floor Staff (August 2006 – November 2007)

Sold and tore tickets

Cleaned theaters and bathrooms

Prepared food for concession orders

EDUCATION & TRAINING

NORTH CAROLINA STATE UNIVERSITY- Raleigh, NC

BA, Psychology

Certified Notary

HR Assistant Certificate - CAI

Excel Level 1 – NC State University

VOLUNTEER ORGANIZATIONS

Citizens Assisting Police (CAP) Team – Cary, NC



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