Rebecca M. Shafland

*** ***** ******

Panama City, FL 32401

850-***-****

ac3b6r@r.postjobfree.com

Tender Touch Health Care Services

Handle all incoming phone calls from Doctor’s Offices, Patients, Hospitals and Labs

Converted current hard charts to e file (paperless charts)

Various Administrative duties such as ordering supplies, human resource updates to employee files, quoting out services for office renovation

May 2015 – May 2017

Applied Research Associates

Panama City, Florida

Administrative Assistant

Business Development/Contract Funding Procurement Research

Assist with Proposal Research

Assist with Proposal Writing

Assist Engineers with technical writing and editing of reports and contract deliverables

February 2015- May 2015

Lowes

Customer Service Representative

Panama City Beach, FL

Customer Service Desk

Returns, Exchanges, Custom Orders

Resolve customer care situations

October 2013 – December 2015

Sprint

Customer Service Representative I

Panama City, Florida

Assisting business and government customers with account plan set up

Assisting business and government customers with billing issue resolution and review of monthly bills

Assisting business and government customers with technical issues

Resolution of all customer issues with excellent customer service satisfaction rating

Sales of additional lines of service and sprint products

Over 10+ Years of Direct Marketing Experience

Excellent written and verbal communication skills

Proficient in Microsoft Office Suite

QuickBooks

60+ wpm typing