Mike J.McCarthy

*** ******** ***,********,**,****6

1-630-***-****

ac3b5o@r.postjobfree.com

Driven self starter with flair for technology and innovation in the communications space.Experience is leading projects and reaching goals.Innovator in learning strategy for corporate entities both external and internal and willing to learn about new processes and systems to improve my own value in an organisation. Education

MA Technical Communications and E-Learning,2014

University of Limerick,Co.Limerick

Skills Attained:

● Tools Learned:

o Madcap Flare

o Flash

o Dreamweaver

o Framemaker

o XML

o Adobe Suite

o MS Office

● Instructional Design theory and practice

● Technical Communications theory and practice

● E-Learning Development and Design

● Content Management

Bachelor of Commerce,2013 (Hons)

University College Cork,Co.Cork

Skills Attained:

● Communications

● Marketing

● Management

● Accounting

● Merchandising

● E Commerce

● Supply Chain Management

● Business Acumen

● Analytical Skills

Secondary School

CBS,The Green,Tralee,Co.Kerry,Ireland

● 450 points in Leaving Certificate Exam

● A1 in Higher Level English

● Honors Program

● Captain of school rugby team

● Vice Chairman of Students Council

Experience

Vocalink,Drake House,Homestead Road,Rickmansworth WD3 1FX,UK Technical Author,Technical Publications Department January 2017-August 2017

I worked in the areas of documenting for both internal and external use.I worked on releases, user guides,operations guides and updates.My projects included;

● Documentation transformation

● Operations Guides

● Installation Procedures

● Release Overviews

Bravura Solutions,2-6 Austin Friars,EC2N 2HD,London,UK Technical Author/Instructional Designer,Training Department February-December 2016

I worked in the areas of training documentation,e-learning development,domain knowledge training,release notes reviewing,internal and external training assessment strategy and structure.My central role I was managing and delivering quality training and self learning documentation and media to a variety of audience types.I worked on the development of:

● Training Workbooks

● Quick Reference Cards

● Training Videos

● LMS Management

● Assessment Drafting

Achievements:

● Developed the role from a specific technical writing role to a more rounded role including instructional design,training and managing a domain knowledge e-letter to update business consultants on state of the industry and marketplace

● Working on documenting the Sonata Wealth Management Platform functionality as well as mapping processes carried out on the system

● Exposed to business applications that work in tandem with the Sonata Wealth Management platform as part of the end to end client software system

● Working on XML output and input files used by Sonata

● Exposed to the SQL and database applications used by Sonata

● Documented the execution of system functionality including batch jobs

● Helped to deliver training to clients and create and collate information for training materials both internally for new starts and consultants wishing to up skill and externally for paying clients

● Worked closely with Product and Business Services teams to deliver appropriate documentation to specific audiences

● Developed strategy and deliverables for an on demand learning library resource including different learning objects that can be easily accessed and assimilated internally and for clients wishing to pay for a licence to access the repository

● Developed templates for all training documentation with modern technical communication and instructional design theories in mind

● Developed configuration training documentation for a large Wealth Management platform.

● Worked on a project to deliver more business focused release notes for our monthly update release

● Delivered end user training and instructional guides

● Part of a team to investigate the reasons behind poor standards of Online Help in order to develop a solution to improve standards and tie it into other documentation being developed ViClarity Risk and Compliance Solutions,Tralee,Co.Kerry Business Analyst/Technical Communications Specialist March-Jan 2015-2016

I worked in the areas of policy documentation media production and software builds.I managed projects in attaining SSAE 16 accreditation and also in developing a new suite of videos and creative media for marketing and training collateral;including manuals,one pagers,user guides,admin guides.At ViClarity I was responsible for:

● SSAE 16 documentation

● One Pagers

● Website Administration

● Client Account Management

● Testing new upgrades

Dairymaster,Causeway,Co.Kerry,Technical Communications Engineer/Instructional Designer

May-September 2014

During my four month term at Dairymaster,I was exposed to the various duties of a technical communicator;instruction manuals,SOPs,technical bulletins,marketing materials and in house training design and creation.My brief was to create,enhance and manage content in all of these fields.I was also tasked with creating new innovative ways to deliver information to key stakeholders aside from the traditional printed format.At Dairymaster I helped to deliver documentation including:

● SOPs (Standard Operating Procedure)for shop floor processes in line with ISO standards

● The creation of installation and user guides for the many different product offerings

● Technical Bulletin creation and distribution

References

Available on request

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